Latex Catfish Reviews

Name: Latex Catfish
Rating: 1.82

1.8 Rating 71 Reviews

20 %

of reviewers recommend Latex Catfish

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1.8

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

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“Just after I ordered (about March 15th 2021), I noticed that the Latex Catfish brand had split up, and accidentally ordered on the US site (ending in '.store'), while being in contact with the Chinese one before my purchase. It is definitively complicated and confusing. The day after my order, I got an email from the US-branch, asking which kind of zippers I wanted. To me, that seemed like a sign the company might still be producing (a scam company would probably not put the effort in communicating about order details). I paid my order with PayPal, and opened a dispute (just in case) about a week after my order, based on the reviews on this site and others. I got into contact with the US-branch again, and they asked me to close the dispute, or cancel my order. I proposed that, if they would send me some pictures of the suit during manufacturing, I would close the dispute. So I closed it, and about a week later, I got a picture (so yes, I took the risk by closing it BEFORE I got any pictures). Concerning the communication, all was done through email. I always got an answer the morning after the day I sent the email. Not surprisingly fast, but definitively acceptable. The guy I was in contact with told me the suit would be in production at the beginning of April 2021, and would be ready for shipping in May 2021. To my surprise, the suit was shipped (with FedEx) last Thursday (April 8th 2021). Today (April 15th 2021), I received the suit (delivery between China-Europe). It was suspiciously fast, and I was a little worried. Normally their process takes more than a few months... Then the order itself: small package, but still firmly wrapped. I ordered a suit with separate gloves and socks. The quality of the latex seems ok, the gluing job is ok (some superficial letters are not completely glued well in the corners, but nothing structural), and the size is perfect (I ordered a standard size). So for this price, I am definitively satisfied. I have ordered one time before with Latex Catfish (in late 2017), before the split, and in comparison with this order, they have clearly improved on production time, communication, kinds of zippers, latex quality and shipping time. I only received that order about half a year later, and it took multiple emails to push them to do their job faster. So in that sense, my previous experience with Latex Catfish is more similar to many of the reviews here. However, it is strange that for my most recent order, many people share a completely different experience than mine: no or poor communication, extremely long waiting times (or just no sign their order is actually being processed), etc. So I would suggest anyone who wants to place an order: read through all reviews and make up your mind. All I can say is that I am pretty satisfied. It might be that they are still trying to clean up the mess, and catching up with the orders, but I cannot affirm that. Also: they have a new website as part of the split: it's called Glanzig.com. You can still access the old website through their new one, but if you want to order with them, it would probably be better to order from their new website... Anyway, sorry for the long review. Hope it helps.”