“Attempting to collect on services rendered to help a client of LeasePlan, they have given me the run around for 3 days now. Still have not paid bill they approved”
“LeasePlan are the undisputed, single most terrible company I have ever dealt with. They fleeced me for damage that didn’t exist at the end of my contract. Then they took an extra payment after my contract had ended. They then told me I would get a refund. Which they didn’t pay. Then they sent me a notice demanding a further payment for a car that I no longer leased. A black mark against my credit score when in fact they owe me money. They now tell me that actually they don’t owe me any money there is no record of that, even though I have it in writing. It takes an hour and 50 mins to connect every time you talk to someone. And they promise they will sort it out and never do. I imagine I will end up taking this to the onbudsman as I don’t see it getting resolved.
Put me off leasing ever again. Please avoid like the plague. Thank god nothing ever went wrong with the car otherwise I dread to think of the issues I could have had!”
“My experience with lease plan....
Just had my van now for one year ...
In the beginning I never received the V5 so I contacted dvla and sorted my self ...
Unknowingly leaseplan don't send out the v5 until you fully purchased the vehicle.
So issues start..
In the year I contacted them and they wanted to charge me to have a letter saying I allowed to take abroad as I did not have the v5
Hence I got it my self
I was not made aware of an issue until
Road tax needs paying no worries I received the reminder and paid early for the year...ok you think
Then an email saying from leaseplan your road tax is due no I paid it my self
Are you should not done that they say .
Reason is
They want to charge you fir road tax and charge you for the pleasure
Road tax £320
Then they add VAT £60 PLUS pounds
Again iv leased before not by these another company had no issues
But lease plan seem to charge for everything making it more expensive
Iv no idea what's next but I was not told I could not have the v5 as I the responsible person for the road tax ect ect.
I was not told of they get the road tax either plus
It's a massive con they charge VAT ON ROAD TAX.
If I'd know ......I would not have gone with lease plan.
Know iv no idea what's next I'm so annoyed”
“My recent experience with leaseplan is deeply concerning. Their failure to support my business going through a short term financial difficulty is unacceptable, especially when they've misled me about multiple payment plans that I've supposedly had one I've had one and then resorted to aggressive collection tactics despite your ongoing communication and willingness to pay. They threaten me to communicate with them to avoid collection of the cars but mentioned nothing about additional fees, either way I was in constant communication but they still moved forward Charging excessive debt collection fees adds insult to injury. This behavior reflects a lack of empathy and integrity on their part, and it's imperative that they rectify this situation promptly. I'm now raising this with the FOS as this type of aggressive collection tactics may just result in me having to let valuable staff go who would be responsible for ensuring new business continues to flow and avoiding any interruption to making future payments. Bullying vonroble business You should be ashamed of yourself, no wonder certain people/business are scared to open up to companies like yours because you just have no compassion.
Also worth mentioning that all the calls and communication that I've had with them either went unanswered or zero notes put on their system relying everything conversation with them. Completely unprofessional.”
“Absolutely worthless. Auto shop trying to fix customers cars and they don’t pay. Get your money before your customer leaves. Another B/S company!! Worthless”
“Absolutely terrible company; not a single aspect is commendable. I don't wish to repeat my story—endless waiting and complete disregard for their customers.”
“Avoid at all costs!!!!! Terrible customer service! They will scam you out of money when they state they have tried to make contact when they HAVE NOT! Will be moving lease company as soon as possible.”
“the worst company I have ever had to deal with, they are absolutely useless and do nothing for the customer.if you have a problem you will be transferred to another person and kept waiting for hours on the phone to be told we will deal with it, they don't.i really wished I had read the reviews before I got into a lease.ombardsman here I come.2 days money lost and they offer me £100 of vouchers”
“Disgraceful service from beginning to end!!! LIES LIES LIES
Sent a faulty car which I tried to return within the first week. They lied to me stating if I get a report from any garage confirming that the issues exists that the will return the vehicle.
Report provided and they later stated I was wrongly advised and it needs to be inspected by Mazda. It was then inspected by Mazda. They found all the faults and “fixed” them. I took the car home and it still had faults. I contacted to lease plan again who stated I need to take the car back to Mazda again. I took the car back and same process. They say the car is fixed and the same issues persist. The customer service kept assuring me they will accept the return but instead of accepting the return of they kept making me go back and forth to the dealer many times. Then 1 years of back and forth passed and Leaseplan state they cannot accept the return because iv had the car too long and close down my case. I keep this useless car for 2 years and then request and early termination. Instead of giving me a discounted termination fee as pretty much all leasing companies do, they charge me full whack.
I would never use this company again. I wouldn’t recommend anyone to deal with them. The customer service is disgraceful and their agents from lower to management level are liars!”
“Leaseplan sent me a car in July - following a 4 month delay, but that's whole other story.
On Monday 13th November, I got a puncture on a pothole. I called their Tyre Line, confident it would be resolved easily, particularly as I paid extra for a full service plan though my broker, Motofinity.
I got a mobile tyre replacement booked in for Tuesday 14th. I thought 'job done' and cancelled my meetings so I could stay at home with the car.
No one turned up on Tuesday. I waited in all day.
I rang on Tuesday evening and was told someone would get back to me. They didn't.
On Wednesday, I rang again and was told they would come that afternoon.
The garage rang and were incredibly helpful. They told me that Leaseplan had sent a cancellation for my repair.
They queried why I didn't have wheel locking nuts. At this point we ascertained that I did have locking nuts, Leaseplan had actually sent me a car without any tools to remove the tyre. In fact, there was a hole in the boot where a toolkit should have been. As I had never even lifted the boot carpet and the car had never been into a garage, I knew that this was nothing to do with me.
After many more calls and back and forth, to the car manufacturer, I ascertained that I couldn't even get a replacement wheel nut removal tool, as the car wasn't supplied with the right code to order this (it should be in the toolbox)
By this point, I had taken all of Wednesday off work.
I rang Leaseplan and they told me to go to Halfords!! For a bespoke tyre tool that needed to be ordered from Vauxhall with a unique code that I don't have!
I am now stuck with a car that has been out of action for 3 days and I don't see any resolution in sight. I can't go to any meetings. My business is suffering.
I have been trying to get hold of someone at Leaseplan who can help. There is literally no Customer Service option in their phone system. Everyone I speak to tells me it's not their department and either transfers me or cuts me off. Eventually the fifth person told me it was option 7 on the menu. There is no option 7!! I tried it anyway - and I have now been on hold for 30 minutes.
I would strongly suggest that you avoid Leaseplan at all costs. As a business owner, I have wasted hours and hours of my time, from when I first spoke to them in April, to now in November.
I could add many other points to this review - for example, they totally screwed up my invoicing - it took me multiple emails to sort this out.
Or that every time I ring them, they 'can't find' my car registration number in the system.
Or that even when they do find my car reg, they don't seem to have any record of any previous conversations with them.
If I sound frustrated, it's because I literally don't know where to go from here. I am hoping someone will see this review and call me. Please!!!”
“Always check who is financing your car lease, if it's Leaseplan run a mile. These are the worst company I have every had to deal with. They cancelled the pick up of my car 2 months running and charged me for 'keeping' the car. They are refusing to deal with my complaint and have added the 'missed' payments to my credit file and decimated my credit rating. I've had to report to the FCA.”
“I've been with them for over 10 years and this far exceeds the worst managed company I've ever dealt with in my life. You cannot speak to anyone, you cannot leave a message and phone number and expect a return call, even in dire situation you cannot get a hold of anyone. I have called different departments 15 times today and still have not got to speak to someone”
“hard to get hold of, phone call message says they are very busy, this happens every time i call, unable to get a build slot from a manufacturer for a new car for 5 months for my new order, just a totally bad experience, worst lease company i have ever been involved with and i have dealt with many over my 30+ years of car ordering”
“PLEASE READ BEFORE MAKING PAYMENT YOU TRULY BELIEVE IS FRAUDULANT OR UNFAIR
For those who have been scammed like we have -before paying anything over for extortionate and unfairly charged wear and tear (I've read through all these reviews saying the same thing, with someone's bill being extremely high of £2400!!!!)
Firstly, cancel your direct debit. Then, let them know you are disputing the fees and will not be making any payments until you are shown evidence of photos and videos BEFORE the vehicle was driven away, with photos evidently showing that the vehicle is still present at your premises and before being driven away. Without this evidence, they cannot prove the damage wasn't caused after it was driven away. I stress these photos should be taken BEFORE the vehicle has been driven away, this is within your rights. Please take videos and photos yourself and I mean everywhere, including the inside gaps of your car doors (where they think you won't check and may even add in marks to significantly increase your fee). Please be careful and please take this further if necessary, like we will be doing. The only way to fight against unfair treatment like this is to fight within your rights. If they aren't willing to listen, the Ombudsman have been really helpful and will talk you through the process of issuing a complaint should you need to.”
“Disgraceful company. Do not ever use… they need to be put out of business by boycotting them. I’ve been a loyal customer (having had 3 vehicles of them) but never again due to their fleecing wear and tear policy (BVRLA guidelines, that only suits lease companies). My car was returned 7000 miles under contract miles and in excellent condition. Spurious wear and tear charges made (that was genuine wear and tear after 53000 miles and 4 years of use). Despite my protestation, they would not listen and did not take into account that they would be making more money than originally calculated at resale (due to the substantial lower mileage). Very quick to inform you of and take money from you but weeks to reply to complaints… I had to contact them 3 times before someone responded to me. Shocking!”
“Scammers. They charged an overly ridiculous amount for wear and tear, £524, which we don't believe existed before it went back. Reason being we took the car to be professionally valeted and any minor wear and tear fixed to like brand new standard before returning. The deep white scratches that randomly appeared on the inner of the back of the car, I'm genuinely shocked at the thought they've added these, no one sat in the back and it looks like it's been scratched or keyed. Cleverly, they've done it right on the inner door part of the car where they assume you won't take any pictures before. Please avoid at all costs, we've learnt the hard way.”
