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Lee Longlands Reviews

3.8 Rating 49 Reviews

69 %

of reviewers recommend Lee Longlands

Company Reviews

3.8

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Lee Longlands 5 star review on 9th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, delivery guys Mark and Tony - fabulous. Went above and beyond. Excellent job chaps, ty!! Gorgeous sofas ordered. Top quality with beautifully thick leather. Worth the wait (obvs crafted pieces so reassuring they weren’t a rush job). Happy customer here 😊”

Posted 2 years ago

“Very professional in there job and so helpful in displaying our furniture”

Posted 2 years ago

“Had a small issue with an item. Sorted without any problems and delivered by the delightful Richard and Matt! They were extremely polite and friendly! The delivery people are always fantastic and overall the service from Lee longlands is always outstanding”

Posted 2 years ago

“Both members of staff in the Derby store were more than helpful. Told them we were moving, not a problem and would deliver to our new address. Even took the dining chairs downstairs to check they were suitable for the dining table we were to purchase. Would definitely recommend as polite and helpful.”

Posted 3 years ago

“Hi delivery guy's very polite and helpful. Very pleased with the service of Richard & matty, Thankyou guys.”

Posted 3 years ago

“Very happy with the service we got from kay bird in derby lee Longlands absolutely fantastic the suite was delivered earlier than expected fabulous service”

Lee Longlands 5 star review on 9th September 2020

Posted 3 years ago

“Great service and delivered before the expected date! The sofas look beautiful. Matty and John who delivered the sofas, were lovely and efficient! Setting up all the sofas and clearing up the packaging in record time. Top fellas”

Posted 4 years ago

“Great service and delivered before the expected date! The sofas look beautiful. Matty and John who delivered the sofas, were lovely and efficient! Setting up all the sofas and clearing up the packaging in record time. Top fellas.”

Posted 4 years ago

“Delivery arrived when Richard & Roger said it would. Very helpful team Installed chair in no time. Very clean and tidy men.”

Posted 4 years ago

“Your drivers Frank & Mark who goods could not have been more helpful as it has been from we entered your shop at Lemington 5 stars to every one”

Posted 4 years ago

“Purchased two items of furniture, placing our order in store. Delivery was on time and completed by two very helpful employees - Shane and David who set up the furniture in the room of my choosing and took away all the packaging. Thank you :D”

Posted 4 years ago

“first time I have used service dept.absolutely first class.reported fault with my 2 year old stressless chair.just a broken handle.reported fault wed pm.new part delivered Friday am direct from ekorness. fantastic service.. best experience I have ever had with a company service dept.well done.”

Posted 4 years ago

“No pressure to buy when we walked around the store but staff were on hand to answer any questions. Chose a lovely dining table and chairs which were delivered as arranged. Very pleased with it.”

Posted 6 years ago

“Although there was a bit of a mix up about delivery initially, the manager sorted it out quickly. The furniture was delivered by very professional people who had the furniture in situ very quickly and I am really pleased with what is a quality piece of furniture.”

Posted 4 years ago

“Excellent delivery by David+Abid wore protective masks and shoe protection and gloves good services”

Posted 2 years ago

“Bought bedroom furniture in September told a delivery of November no notification to say was going to be late until we phoned them, still waiting on delivery with no date , don’t believe their delivery dates .”

Posted 2 years ago

“Disgusted with this company. We purchased their Annabella sofa, after waiting ages for it, it was clear within a few weeks that there was a manufacturer fault with it as the legs were all different lengths. After 6 months we eventually got a replacement and this within a month started to sag even though the description says "Seats with no sag spring", by four months this sofa was unbearably uncomfortable. Even more so for me with Psoriatic arthritis and Fibromyalgia. We obviously knew from the previous sofa we'd had for 6 months that this wear wasn't usual. So after complaining we eventually got someone out who has said this wear is usual so they are refusing to help. How can a £3k sofa be sagging to the point of being able to feel the wood frame normal and within months. Especially as I said it didn't happen on the one before. Disgusting customer service and I will avoiding them like the plague and advise others to do the same.”

Posted 11 months ago

“40% restocking fee is excessive. Inflexible and judgemental. Happy to sell overpriced and underwhelming furniture, but the charm rapidly disappears when it comes to returning your money. Damage to my house from attempted delivery still not fixed.”

Posted 1 year ago

“Placed an order via the telephone with Emily Allsopp on Friday 3rd of February 2023. On Monday the 6th of February I decided to seek a refund and cancel the order. I called at 9AM no answer as they had not opened their telephone systems from the out of office voicemail. After ten mins they answered at 0910! Refused to issue refund due to manager approval. I kept chasing the entire day via phone and email. Made them aware of the “ The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” Emily called back at 1651! Apparently the management were in meetings all day. Unbelievable for a furniture retailer in my opinion! Refusing to issue a refund and trying offer me a credit note. I will provide updates going forward. A truly horrible company to deal with you have been warned. Proceed to deal with them at your peril. Don’t get blindsided by their prices.”

Posted 1 year ago

“Terrible quality sofas for the price I paid. I upgraded to sofa seat cushions to foam and have never sat on such an uncomfortable sofa. Customer service won’t do anything about it. Save your time and your money and shop elsewhere!!”

Posted 2 years ago

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Lee Longlands is rated 3.8 based on 49 reviews