“We have flood damage to our property due to a burst pipe. This happened ten months ago and so far all we have had is removal of damaged flooring. No contact from legal and general, given a phone number that goes straight to voice mail. No emails back. No updates. We've resorted to posting photos of the unsafe state they left our house online... see below. This is ten months on with no contact....”
“A tile fell from my roof during high winds and damaged a neighbour's vehicle L and G first said they would meet the claim, so the repair was carried out. The damage came to £900. L and G then refused to meet the claim, because I has said my property was well maintained and they were not liable to pay out. Happy to take my policy money, but refuse to pay-out.
All my policies with this company have been cancelled by myself since.”
“A tile fell from my roof during high winds and damaged a neighbour's vehicle L and G first said they would meet the claim, so the repair was carried out. The damage came to £900. L and G then refused to meet the claim, because I has said my property was well maintained and they were not liable to pay out. Happy to take my policy money, but refuse to pay-out.
All my policies with this company have been cancelled by myself since.”
“Dreadful. The worst insurance experience of a lifetime. Pushed from pillar to post by inept staff members. Slippery to deal with, really shocked as it's a brand I've grown up with.”
“I lost a valuable and much loved personal item. I made a call to my insurance provider and explained what had happened. Within one hour I received a call and was given some options and then immediately received via e-mail , a voucher to cover the cost of replacing the item.
I wasn't initially sure if I was covered and didn't immediately have all the necessary proof of owning the item.
So pleased with the service I received from Legal and General.
Thankyou”
