Lehmanns Books Ltd Reviews

Name: Lehmanns Books Ltd
Rating: 4.76

4.8 Rating 2,727 Reviews

94 %

of reviewers recommend Lehmanns Books Ltd

4.8

Based on 2,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01616372162

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Lehmanns Books Ltd 3 star review on 19th November 2018

Sara Rosenbaum

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first time i ordered itdid not go through although it said it did”

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Posted 4 years ago

Hello, Thank you for your feedback. We are sorry you have trouble placing your order initially. Thankfully, the second time seems to have been successfully processed and we trust you received your items to full satisfaction. We appreciate your custom. Lehmanns Customer Service Team

Posted 4 years ago

“Schnelle und zuverlässige Lieferung nach Österreich. Es ist nicht meine erste und sicher nicht die letzte Bestellung bei Lehmanns.”

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Posted 4 years ago

“Perfect, fast and delivered at home in 3 days.”

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Posted 4 years ago

“שלום קניתי קובץ מפרשים כלילת יופי בבא בתרא חלק א וברשב"א יש בעיא מדף כג עד דף לט יש דף אחד כתוב ודף אחר ריק לגמרי מה אני יכול לעשות ובפרט שכבר עשיתי כריכה תודה יצחק בלאסן”

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Posted 4 years ago

“Ich bedanke mich bei Ihnen sehr tief...”

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Posted 4 years ago

“delivered to NYC very fast”

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Posted 4 years ago

“Magnifique !”

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Posted 4 years ago

“Amazing prompt service, item was shipped on time”

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Posted 4 years ago

“Très bon site et super service je recommande”

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Posted 4 years ago

“Great ! Thank you.”

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Posted 4 years ago

“I was really impressed at the service given by Lehmanns. My order arrived the day after it was placed. It was all securely packaged and in mint condition when it’s arrived. I was really pleased. Will definitely be using them again.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“קיבלנו הכל במצב מצוין! תודה רבה.”

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Posted 4 years ago

“Great stock of books. Very helpful staff. Good communication and good prices.”

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Posted 4 years ago

“Au top comme d'habitude!”

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Posted 4 years ago

“Lehmanns has very rude and inconsiderate service! Terrible customer service!! Lehmann's website is not current as they advertise items that are not necessarily in stock. They insist on getting paid up-front the moment you place an order. For EU customers they exhibit the price in Euro but immediately convert it into GBP. After several days comes an email that they are out-of-stock. They offer only to reimburse you in GBP which means your EU bank will charge a hefty commission to convert it automatically back to Euros. When I politely asked Lehmanns to keep my order and fill it once the book set is back in stock, they rudely replied. "We can't "chop and change" for every individual customer"! They also ludicrously suggested I keep a GBP account in my EU bank just for shopping at Lehmanns, conveniently ignoring the fact that holding such an account within the EU involves considerable monthly bank charges. Lehmanns also continued posting the item for sale on their website even though they already knew they were out of stock! In short, a very disappointing and costly experience. Terrible customer service!! Rude and inconsiderate! Not recommended!!”

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Posted 4 years ago

Thank you for your valuable feedback. We take all feedback seriously whether positive or negative. I apologize that you were charged for an item that was out of stock and incurred foreign exchange fees. We would like to reimburse you for the fees involved. I will send you a private message with my email address to be in contact with for this. We are working on our stock system so that errors like this should not occur in future. I am sorry you felt that you weren't treated nicely. We do our utmost to treat all customers respectfully and fairly. Our agent was just pointing out that since we are a UK based company, if you were to have a UK account, you would not incur any foreign fees. We have many customers who use this option and do not pay any fees for such an account. My sincere apologies Lehmanns Marketing Team

Posted 4 years ago

“very impressed with the swift delivery”

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Posted 4 years ago

“Excellent and fast service. Pristine condition of the items (2 books). Surprisingly fast international delivery, especially in view of the current climate.”

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Posted 4 years ago

“Very good and fast servicies”

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Posted 4 years ago

Lehmanns Books Ltd is rated 4.8 based on 2,727 reviews