Lehmanns Books Ltd Reviews

Name: Lehmanns Books Ltd
Rating: 4.77

4.8 Rating 2,725 Reviews

95 %

of reviewers recommend Lehmanns Books Ltd

4.8

Based on 2,725 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01616372162

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Lehmanns Books Ltd 3 star review on 19th November 2018

Sara Rosenbaum

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I'am very happy to be able to by seforim through the internet but I think that many things could be upgraded in the site. For exemple : too many seforim are out of stock, the filters in the search are not always pertinent. A phonetic search would be interesting. In the description we should always have the print quality and the size. When a book is in stock at the ordering time and then out of stock at the dispatch, it should come back to the card. Good luck”

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Posted 1 year ago

“I was charged too much. Your customer service sorted this out, but would have been better if I had been charged the right amount from the beginning”

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Posted 2 years ago

Thank you for your valuable feedback. I have looked into your order and can see that one of your items was unfortunately out of stock and refunded. Since we stock over 40,000 different books and Judaica, small discrepancies in stock can occur. Many thanks Lehmanns Customer Service Team

Posted 2 years ago

“Found clarification of order difficult. Eventually sorted.”

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Posted 2 years ago

“The book was shipped promptly and arrived in good condition. However, I ordered 2 books, according to the data on the website both were in stock. Great was my surprise that I received only 1 book and a note which mentioned that the other book wasn’t available after all. And also that I wouldn’t be notified once it would be available again. I was advised to check the website every now and then.”

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Posted 2 years ago

“I am not convinced of any 'real knowledge' of sefarim - a little amateurish - not always aware of the stock available”

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Posted 2 years ago

“Very quick service. I was just disappointed that it wasn't gift wrapped like I asked.”

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Posted 2 years ago

Hello, Thank you for your valuable feedback. I am so sorry that your order was not gift wrapped as you ordered. It was an oversight on our part. I have emailed you privately a voucher code towards your next order. Thank you for shopping with us Lehmanns Customer Service Team

Posted 2 years ago

“Good selection Poor website and marketing. There must be a way so we do not get out of print books being marketed. Likewise when one does a search. There must be better subsections options when fou g a sesrch for i.e. a Daf Hayomi gemora”

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Posted 2 years ago

“Clicked on gift wrap and it did not come gift wrapped which was disappointing.”

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Posted 2 years ago

Hello Thank you for your valuable feedback. We are truly sorry that your order was received not gift wrapped. You will receive an email from us shortly with a voucher off your next order. My sincere apologies Lehmanns Customer Service Team

Posted 2 years ago

“I Paid for postage and the UPS asked me to pay again now not sure what I needed to do that”

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Posted 2 years ago

Hi Thank you for your valuable feedback. I have looked into your issue and can confirm that your order was from South Africa. Any extra charges by the South African authorites are out of our control. Thanks Lehmanns Customer Service

Posted 2 years ago

“Nnnnnnnnnnnnnnnhhhh”

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Posted 2 years ago

Hi Thank you for feedback. In order to assist you, please email us at weborders@lehmanns.co.uk Thanks Lehmanns Customer Service Team

Posted 2 years ago

“It wasn't very easy to order on line”

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Posted 3 years ago

Thank you for your valuable feedback. I'm sorry you didn't find the order process simple. We encourage you to be in contact with weborders@lehmanns.co.uk with a description of your difficulty so that we can assist you. We are always looking to improve our user experience. Thanks Lehmanns Marketing Team

Posted 3 years ago

“Very 'shvache' description of Seforim size/weight etc.”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback. I'm sorry you didn't find enough details about the products you were interested in. On every product page we have a "Ask a Question" button where we address such queries. You can also be in contact with weborders@lehmanns.co.uk so that we can assist you. Thanks Lehmanns Marketing Team

Posted 3 years ago

“Good service, leaving 2 stars because : - one book that I paid ended up not being available in stock - I purchased a book by mistake, I wanted to return it but the price of shipping is 50% the price of the book...”

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Posted 3 years ago

“Postage was More than the Sefer.. What's wrong with using Royal Mail even Registered”

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Posted 3 years ago

“While expediting my order was quick. I feel that p&p for the small thin booklet I bought was excessive at £5.”

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Posted 3 years ago

Thank you for your valuable order. Please understand that during the pandemic there has been a huge demand on parcel delivery services. As a result many untracked parcels are and were being misplaced by these same delivery services. This meant that we were unable to track any item that did not have tracking. Many customers rightly felt that this was highly unsatisfactory. Therefore, in order to provide the highest standards of service to our customers, we have decided to only offer a fully tracked shipping option. Thank you Lehmanns Marketing Team

Posted 3 years ago

“Disappointed that I could not correct my order eventhough I asked right after”

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Posted 3 years ago

“Books often partly damaged.”

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Posted 3 years ago

Hello, Thanks for your valuable feedback. We take all feedback seriously whether negative or positive. I am truly sorry that your order arrived damaged. Unfortunately, you don't seem to have contacted us to inform us of the issue and thus we have not been given a chance to rectify. We take great care to package all orders so that they should arrive in perfect condition. I urge you to be in contact with weborders@lehmanns.co.uk to assist you further with your issue. Many thanks Lehmanns Marketing Team

Posted 3 years ago

“, שלום לא כל שהזמנו קבלנו וגם לא חוזרים אלינו להודיע לנו ההמשך ומתי נקבל חזרה את הכסף”

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Posted 3 years ago

Hello, Thank you for your valuable feedback. I have looked into your order and I can see that you were actually refunded on May 25th, one week before you placed this review. From our end, it looks like the refund has cleared. If you did not receive the refund, please contact us on weborders@lehmann.co.uk so that we can take it further. Many thanks Lehmanns Customer Service Team

Posted 3 years ago

“Hello We received the books quickly. But one of the books arrived slightly damaged with tape”

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Posted 3 years ago

Hello, Thank you for your valuable feedback. I'm so sorry that your book arrived damaged. We endevour to ship all books with sufficient protection packaging. I urge you to be in touch with weborders@lehmanns.co.uk to sort the issue. Many Thanks Lehmanns Customer Service Team

Posted 3 years ago

“My order has not been taken into account for some unknown reason. I will have my Hagadot for the next Pessah BH if Machiah stil not arrived”

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Posted 3 years ago

Hello, Thank you for your valuable feedback. I have looked into your order and can see that it was indeed misplaced. Please understand that our entire internet team had to go into quarantine on that day and we were forced to train in new people who had never dealt with web orders, shipping and logistics etc. We sincerely apologize that your order "fell through the cracks," please accept our £10 voucher off your next order for your frustration. It will be emailed to you privately. Many thanks Lehmanns Customer Service Team

Posted 3 years ago

Lehmanns Books Ltd is rated 4.8 based on 2,725 reviews