Lehmanns Books Ltd Reviews

Name: Lehmanns Books Ltd
Rating: 4.77

4.8 Rating 2,725 Reviews

95 %

of reviewers recommend Lehmanns Books Ltd

4.8

Based on 2,725 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616372162

Write Your review

Tell us how Lehmanns Books Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lehmanns Books Ltd 3 star review on 19th November 2018

Sara Rosenbaum

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a book online and wasn't told that it was not available for a week and, even then, only when I emailed to ask where the book was.”

Helpful Report

Posted 1 year ago

“Their inventory system is poor.Items claimed to be in stock may not be (see other reviews also). Despite this the company draws down funds on order rather than on dispatch and then you have to chase for refund. Zero customer service. They have a monopoly on European distribution so I suppose no reason to keep the customer satisfied.”

Helpful Report

Posted 2 years ago

Thank you for your valuable feedback. We take all feedback seriously whether positive or negative. Just to set the record straight, we do NOT have monopoly on European distribution, rather we are distributors for some publishers and for some reason you have chosen to connect this with the untrue allegation that the retail operations of the website provide a sloppy service and take money money up front which has to be claimed by the customer. Many thanks Lehmanns Customer Service Team

Posted 2 years ago

“Bonjour, nous avons commander 3 livres et un seul nous est parvenus. C'est la deuxieme fois que cela arrive. Lorsque nous payons les frais de livraisons, nous pensons les amortir sur plusieurs sefarim. Nous ne les payerons pas pour un seul sefer. Nous souhaitons etre prevenu AVANT si les autres sefarim ne sont pas disponibles. Kol touv”

Helpful Report

Posted 2 years ago

“Messing up the order, bad logistics, have been waiting for some scriptures for a while, ordered it, just for them to decline and sell them till out of stock within the same day. Better go for ArtScroll US”

Helpful Report

Posted 2 years ago

“I purchased The Schottenstein Ed. Mishnah Elucidated Seder Nashim Complete 3 Volume Slipcased Set Full Size Set on 25/10/21 to be sent to Germany. According to tracking UPS tracking #1ZW076Y26842052336 it arrived in Germany on 27/10/21 but to date has not been delivered. Please demand from UPS that it be delivered immediately or refund me and I will purchase direct from Artscroll”

Helpful Report

Posted 2 years ago

“It looks like SOMEONE (the Lehmann Company or the UPS Not clear , because No one has yet taken the responsibility) lost my order. I still don‘t know, where is my book actually, and when can I have it finally. I wanted to Vice the Book as present for hanukka, for someone, and I can just hope, I will get it until the Holiday.”

Helpful Report

Posted 2 years ago

“I ordered a set of Machzors (books), that were a gift. They kept trying to deliver them to the wrong address. I rang UPS twice to amend the incorrect address that Lehman’s had put down and I left a message for Lehmanns’s. The books were the sent back to Lehmanns’s, who did refund but I then had to buy the books elsewhere.”

Helpful Report

Posted 2 years ago

“Book damaged, kovets not sent. Lehmanns si not good as it was :(”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We take all feedback seriously whether negative or positive. I'm so sorry that our service did not live up to our usual top standard. I have sent you a private reply with a voucher code and clarification on which books were faulty. Thanks Lehmanns Customer Service Team

Posted 2 years ago

“I returned an item and have been waiting over a month for my refund. No response to my emails and the phone number for web orders has never been answered. I called one of the stores and a friendly employee emailed the company on my behalf but still no reply. I am pretty shocked by the customer service.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. I have looked into your order and can see the issue. You have now been refunded and I am deeply sorry for the oversight on our part. I have also sent you a £10 voucher towards your next order. Your code will be emailed to you privately. Please accept our sincere apologies. Lehmanns Customer Service Team

Posted 2 years ago

“It‘s not possible for you to put two orders (2nd on the next day!!!!) together! So I habe to pick up 2 different packages on 2 days with 2 payments at the package station. And I have to write some mails and nobody understand what I mean. And: UPS is the most unfriendly service. You don‘t have to ask them something- they know nothing with impertinent answers.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your valuable feedback. At Lehmanns, we work hard to ship out orders as soon as possible. As such, orders placed the day after another order are generally unable to be joined together. My apologies that you find UPS service unhelpful. Unfortunately, we don't have control over the customer service of UPS. Thank you Lehmanns Customer Service Team

Posted 2 years ago

“Order history was deleted PayPal no longer avaible”

Helpful Report

Posted 3 years ago

Hello, Thank you for your valuable feedback. We are now just finishing our upgrade to a new and improved system. Paypal has been restored on our website. Unfortunately, order history was not able to be transferred over to the new system and we are deeply sorry for this. Please accept our sincere apologies for any inconvenience caused. Thank you for bearing with us Lehmanns Customer Service Team

Posted 3 years ago

“שלום קניתי קובץ מפרשים כלילת יופי בבא בתרא חלק א וברשב"א יש בעיא מדף כג עד דף לט יש דף אחד כתוב ודף אחר ריק לגמרי מה אני יכול לעשות ובפרט שכבר עשיתי כריכה תודה יצחק בלאסן”

Helpful Report

Posted 3 years ago

“Lehmanns has very rude and inconsiderate service! Terrible customer service!! Lehmann's website is not current as they advertise items that are not necessarily in stock. They insist on getting paid up-front the moment you place an order. For EU customers they exhibit the price in Euro but immediately convert it into GBP. After several days comes an email that they are out-of-stock. They offer only to reimburse you in GBP which means your EU bank will charge a hefty commission to convert it automatically back to Euros. When I politely asked Lehmanns to keep my order and fill it once the book set is back in stock, they rudely replied. "We can't "chop and change" for every individual customer"! They also ludicrously suggested I keep a GBP account in my EU bank just for shopping at Lehmanns, conveniently ignoring the fact that holding such an account within the EU involves considerable monthly bank charges. Lehmanns also continued posting the item for sale on their website even though they already knew they were out of stock! In short, a very disappointing and costly experience. Terrible customer service!! Rude and inconsiderate! Not recommended!!”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback. We take all feedback seriously whether positive or negative. I apologize that you were charged for an item that was out of stock and incurred foreign exchange fees. We would like to reimburse you for the fees involved. I will send you a private message with my email address to be in contact with for this. We are working on our stock system so that errors like this should not occur in future. I am sorry you felt that you weren't treated nicely. We do our utmost to treat all customers respectfully and fairly. Our agent was just pointing out that since we are a UK based company, if you were to have a UK account, you would not incur any foreign fees. We have many customers who use this option and do not pay any fees for such an account. My sincere apologies Lehmanns Marketing Team

Posted 3 years ago

“Mauvais article reçu et très mauvais service après vente !”

Helpful Report

Posted 3 years ago

Thank you for your valuable feedback. I have looked into your order and can see that you felt you received the incorrect item. You actually did receive the correct item as the Tikkun has since had a slight cover change to the image on our website. Many thanks Lehmanns Customer Service Team

Posted 3 years ago

“My delivery never arrived. I contacted the company several times to figure out the problem and after an initial response they stopped responding and I never received my purchase.”

Helpful Report

Posted 3 years ago

“We said that it only takes a couple of times for the goods to arrive in Davos (CH), but the goods have not yet arrived.”

Helpful Report

Posted 3 years ago

“La gmara oz vehadar a des pages éffacées en particulier dans le perk meroubé. Je ne sais pas quoi faire pour en recevoir une autre, la renvoyer ou etre remboursé. Merci de votre réponse”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I understand you are already in touch with our customer service team who are dealing with your issue. Many thanks Lehmanns Customer Service Team

Posted 3 years ago

“vary much books out of stock”

Helpful Report

Posted 3 years ago

“that the website don't was open in col hamoed !!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Bonjour,jen'ais pas reçu mes livres ben ich hai et chaare teshouva que j'ai commandé”

Helpful Report

Posted 3 years ago

Lehmanns Books Ltd is rated 4.8 based on 2,725 reviews