Lehmanns Books Ltd Reviews

Name: Lehmanns Books Ltd
Rating: 4.77

4.8 Rating 2,725 Reviews

95 %

of reviewers recommend Lehmanns Books Ltd

4.8

Based on 2,725 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01616372162

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Lehmanns Books Ltd 3 star review on 19th November 2018

Sara Rosenbaum

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is great! but the postage is a pure rip-off! it shouldn't cost more than £2.80 for a single book!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your valuable feedback. We take all feedback seriously whether positive or negative. Whilst we do usually offer a cheaper shipping option of £2.50, this is a non-tracked service. We decided to temporarily suspend this service as with the abundance of online orders around the world, there had been many complaints of deliveries that were severely delayed or were getting lost. We are fortunate to be able to remain open during this pandemic and feel that the only way to serve our customers properly is to use the fully tracked service, which is a much more expensive option. We hope you appreciate our position, Many thanks Lehmanns Marketing Team

Posted 4 years ago

“I was a little disappointed with the way my order was handled, because we ordered Haggadahs for Pesach and for a week we didn't receive any information regarding the order, only after a week when I asked what was going on, I was told that the books were not in stock and therefore I will be refunded. Too bad I didn't know about it sooner when I still had time to order something that will get here in time for Pesach...”

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Posted 4 years ago

Thanks for your valuable feedback. I hope you and your family are well. I am so sorry your order experience with Lehmanns was not up to scratch. Please understand that following Goverment guidelines on social distancing to protect our staff members, a largely reduced workforce and the deadline of shipping out orders beforeYom Tov put us in a very difficult position. Whilst we work overtime and over-overtime to satisfy all our customers, there may be some customers whose order experience was not up to the usual Lehmanns standard. This, coupled with staff shortages due to quarantining, means that it may take slightly longer than usual to process your order. We are trying our ABSOLUTE best in very challenging circumstances. Furthermore, our carriers have notified us that they themselves are experiencing delays in delivering goods and that if a customer is not home when an attempted delivery is made the parcel is immediately sent back to us. We sincerely apologize for this and hope you understand the issues we have faced. Wishing you all the very best. Lehmanns Customer Service Team

Posted 4 years ago

“Revoir tout le système de gestion des adresses de facturation indépendamment des adresses de livraison”

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Posted 4 years ago

“Can't ask for special order when it's out of stock”

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Posted 4 years ago

“I wish they'd say they're out of stock rather thasn take the money then give a refund”

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Posted 4 years ago

“My e-mail is not acceptable for tour internet site several time”

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Posted 4 years ago

“Search options in Hebrew are not precise. Ie when Putting in a search for a gemorroh- unless absolutely accurate it gives no suggestions.”

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Posted 4 years ago

“I paid for next day delivery and got it too late”

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Posted 4 years ago

“Generally good but a few times books show as available on the website but it turns out aren’t and therefore deliveries are incomplete”

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Posted 4 years ago

“I am very happy with the book, thank you. It did arrive with a bit of a ruined front cover… Just thought I would let you know.”

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Posted 4 years ago

Thank you for your valuable feedback. I'm really sorry that you're order arrived damaged. At Lehmanns we strive to provide top quality service to our customers and always check the condition of our books before we send them out. However, the item may have been damaged in transit. Since we have had no prior knowledge of your issue, I advise you to contact weborders@lehmanns.co.uk to make them aware of the problem and they can sort it out for you. Many thanks Lehmanns Customer Service Team

Posted 4 years ago

“I didn't receive all what i booked. on your website the seforim appeared with the mention "in stock". Finally one of them wasn't available.”

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Posted 4 years ago

“Beaucoup de choix mais certaines choses doivent vraiment être améliorées : 1) la fonction "recherche", par exemple, celle-ci n'aboutira pas s'il y a une seule lettre incorrecte 2) l'impossibilité de sélectionner des filtres appliqués à la recherche en cours 3) il n'est pas non plus possible de cliquer sur le nom d'un auteur pour accéder à tout ses ouvrages 4) lorsqu'utilisé sur mobile, l'option "ajouter dans la liste de souhaits" n'est pas disponible”

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Posted 4 years ago

“The book looks not brandnew,”

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Posted 5 years ago

“Hello, I have ordered several times books, wich I have paid but few days later i've received mail that informed me that the books were not available. Of course, I was refunded but I think that the information about the stock is not accurate.”

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Posted 5 years ago

“I've ordered 5 books but finally received only 3. The fact that some books were missing should have been checked prior to payment.”

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Posted 5 years ago

“Many time spent after my order before to know the book wasn't available”

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Posted 5 years ago

Thank you for your valuable feedback. Our sincere apologies for this. Although the webiste showed the Gemorah as being in stock, we unfortunately actually didn’t have any left. The good news is that we are expecting it to be back in stock very soon. Please click the “notify me” button on the product page to receive an automatic email as soon as it arrives. Thank you very much for your custom. Lehmanns Marketing Team

Posted 5 years ago

“When ordering online, though I said it was a gift to be wrapped I never saw a place for me to write a greeting to go with the book. I appreciate your quick response when it appeared item was sent to wrong address. I trust it arrived. Prefer to order by phone zith q person next tine around.”

Lehmanns Books Ltd 3 star review on 18th November 2018

Helpful Report

Posted 5 years ago

Thank you for your valuable feedback. I apologise that you had trouble finding the option to write a note with your gift. Please see the screenshot sent attached with the box marked. It is quite clear on the checkout page. You can also email us to weborders@lehmanns.co.uk with your order number and note. Many thanks again Lehmanns Customer Service Team

Posted 5 years ago

“I selected and paid two books And you Just sent me one book It s thé second time Bad expérience”

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Posted 5 years ago

“BECAUSE NO PREVEW OF EDITIONS ARE NOT AVAILABLE SOMETIMES THE CHOICE OF THE BOOK ARE INADEQUATE”

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Posted 5 years ago

“The only problem with Lehmanns is that you can't speak to them. Yes , they do answer emails but sometimes if advice is needed, it's easier to pick up the phone.”

Helpful Report

Posted 5 years ago

Thank you for your valuable feedback. You are correct that that we don’t offer a phone advice service – this approach is similar to Amazon. We do however offer an email service and an “Ask a Question” service which is available on every product page whereby we can offer advice to our customers- something that even Amazon does not offer. We endeavour to answer all queries within 1 business day – but we’re generally a lot quicker than that! Many thanks for your order, Lehmanns Marketing Team

Posted 5 years ago

Lehmanns Books Ltd is rated 4.8 based on 2,725 reviews