“A&E the last place you will get appropriately assessed and correctly treated. Around a 12 hour waiting time whether they are busy or not. A meeting place for homeless people who get changed into different clothes in there seats. They have a walk around and a chat with the other patients then make there way outside where they ask patients, have you got a fag? Have you got a lighter? When they’ve done they get in there bed they’ve made on four seats and go to sleep. Who can blame them? Nowhere for them to go these days. Substance users using outside, then going back in to there seats to sleep it off. Nobody with mental health problems should be sent A&E. Nobody there actually cares about people in a mental health crisis. People taking over doses in there, crying out for help. Security then make them worse by telling them to be quiet. No doctors through the night. Important test results written up incorrectly. No letting your GP know that you have been there, been diagnosed and received treatment. There is more police there than anywhere else in Leicester. No regular SATS taken. No up keep on pain relief. Nobody smiles, asks if you’re ok or if you need anything. If you ask a question your spoken to like you have no right to ask. Young people arrive with all there friends. Family’s arrive with one person. People singing, dancing, laughing and joking. Taking selfies yet they are that unwell they had to come to A&E. If you are not already depressed you’ll be depressed after leaving there. If you fancy a laugh it’s also good for that too.”
“I came into A & E checked in with suspected stroke, I was kept waiting for nearly an hour before seeing a doctor. It was found I had had a stroke. My question is why was I kept waiting, surely a Stroke is a life threatening event. So why”
“Terrible care of terminally ill patient. My father had cancer and had been receiving good care from the oncology department, until he became ill at home. We called the emergency telephone number at 9am, the message says you will receive a call back within an hour. No return call arrived. We called the general oncology number/ward and were advised we had to go through the emergency line, "try again" repeatedly. We did, every hour until 2pm when I finally phoned for an ambulance as his health rapidly deteriorated. When the ambulance arrived at 4pm he was taken into the emergency department at the LRI. He was seriously ill by this stage with pneumonia, in a lot of pain and distress. His later died. This terrible time for any family was made for more distressful, traumatic and painful by the lack of care. He didn't need to and shouldn't have died in so much discomfort and distress. We have to live with the memory that a wonderful, hard working, kind man, who fought so hard, died this way.”
“My family member has been admitted several times due to ongoing illness. All the hospital do is give antibiotics and sent home. They are currently awaiting an operation.
Today we have received a call, as we cannot be there due to distance, that made us get in the car and travel to get there. Upon arrival, not one of the consultants, doctors or nurses could tell us why we received a call about family member having a stroke when they hadn’t. They were still in A&E bed not having seen anyone. You would think in a busy place, communication would be key but no.
I’m not happy and intend to make a complaint as soon as the lines are open”
“I got sent to the Leicester a & e today by my crisis team as I consumed antifreez (please don't judge me I have issues) I'm very suicidal the hospital team were amazing until the mental health team were called they sat down from start to finish they were very rude telling me if I was going to Juno off a roof I would of if I was going to drink anti freeze I would have drank enough to kill me when I turned around and said ok I'll try that he had the cheek to say "okay" I am disgusted they clearly did not want to help me no wonder people like myself who clearly need help end up going to UN alive ourselves these 2 need to be trained in mental health. They told staff to discharge me utterly disgusted I want this investigated as I'm passing on this information to someone who will pass it to the right people to make it public if I'm to succeed with suicide. The crisis team called the ambulance I had no intention in going in. So the mental health team are failing. No questions how I'm getting home not even asking if I still had antifreez this is disgusting imagine if they treated your child or family like that. As soon as I told other staff what they were like to me they said to eachother they going to write up. So basically cover their backs. I truly hope the get questioned if I can't save myself I don't want a vulnerable mental health patient to be treated like that. We did not ask to be mentally Ill. I will not let them lazy staff get away with this not should whoever hired them!”
“111 giving pointless advice which always ends with "go to A and E". 7 hour wait to be told that there is nothing to worry about. Several times during wait asking staff whether symptoms, slowly improving, still need a medical review. Awful experience.”
“Nurse Helen will have a relationship with liam payne because earth is heaven and hell and people are angels and demons and angels automatically get reborn. She is a demon.”
“Waited 3 hours to see a gp to be told I don’t why you have been sent to me you need to go majors but will have to wait another 7 hours . . I was with a adult with learning disability who discharged himself as couldn’t wait anymore . . I am then left worrying all night hoping he’s ok for dr in morning .”
“Ward 36 disgusting went to pick my mum up still in her nhs night clothes same pads even though we took some in so dry no fluids could not talk I will take this further”
“In for possible complications post major surgery. Came in late morning and have been waiting all day without food or drink. Need a simple ultrasound and still waiting 7 hours later. Nobody is saying why there is a delay or anything, you’re just expected to sit and wait silently. Would rather be dying in my bed than this - it makes you feel like less of a human, being ignored like this is really awful. If they just said why there was such a delay you’d be able to cope but they don’t say anything to you it’s rubbish.”
“To start with communication is a joke, recieved only a text to say when the appointment is not even where it is. Assumed a letter would arrive but never did, Parking is terrible, had to que on the road for 30minutes just to get into a carpark. Due to not knowing where the appointment was we just had to take a guess and went to the building that deals with these appointment, WRONG, had to walk across to the other side of the hospital to the correct building. Got to the correct place 5 minutes before the 11.15 appointment, when waited for and hour and a half for the appointment, then got sent across to another building for a blood test which was a further hour wait, Rediulous. Had to add money to the car as we were waiting so long to be seen then had to move the car as we ran out of change, which involved sitting in the traffic for the hospitals car park for even more time. Worst hospital experience we've ever had. No one cared and let us just sit there looking confuses, and when asked just said, "I'll find out" which lead to even more waiting. I know the NHS are struggling but 3 hours for a 15 minute chat and a blood test is absurd.”
“In 2011 the nurses behaviour was disgusting especially a+e nurse Helen now 37 years old was 27 then. She has brown hair she's homophobic against women and a psychopath! She said about me that I should of chosen children instead that's what she does she makes it boys though then gave me a painful injection I don't think she thought I would remember!!!”
