“My daughter was abused and mistreated and lied about by 2 scumbag physios Caroline Farthing and Laura Meadows wholied saying she could walk freely around the hispital but strangely she cannit wak nearly 3 months later. These 2 should be sacked.fir incompetence and lying about a vulnerable patient who theyhave never met. Somepeople will say anything to try and be in favour with management. Shame on you.”
“My daughter was abused and mistreated and lied about by 2 scumbag physios Caroline Farthing and Laura Meadows wholied saying she could walk freely around the hispital but strangely she cannit wak nearly 3 months later. These 2 should be sacked.fir incompetence and lying about a vulnerable patient who theyhave never met. Somepeople will say anything to try and be in favour with management. Shame on you.”
“My daughter went in with jaundice and aserious infection around ger liver and needed a blood transfusion because she was losing all of her blood cells and platelets. She was recovering in wRd 15 but was transferred to general wRd 47 where treatment was shocking. All the junior doctor and registrar wanted to do was discharge patients. Please note they trued to duscharge my adult daughter 3 times even though she was unable to walk and eventually they discharged her after 12 days in hospital on 1st July. She was taken home in a wheelchair in an ambulance because she could not walk and the district nurses had to visit fir the next 12 days and the community physio is coming every week to try and help with her kick if mobility. Unfortunately the discharge letter was a fabrication if lies. It stated she was in hospital for 4 days but was now mobile and well when she was in with a serious infection and is still unable to walk. I have tried times to get a true discharge letter and complained to PALS and the CEO but total waste if time since they keep saying discharge letter is accurate but are unwilling to give my daughter her medical records which would prove hiw ill she is. I put an official complaint in and I couldn't believe the outcome. 2 senior Physio wrote the letter Caroline Farthing and Lisa Meadows and stated that they had seen my seriously ill daughter freely walk round the ward and she told them how well she felt. Please note these liars have never met my daughter. Because of the discharge letter my daughter has had no treatment or medication from her GP. The community nurses and community physio are well aware and social services Leicester that my daughter has no mobility. She is having to try and stand with a walker and has a commode in her bedroom because she cannot walk to the bathroom. I decided to ho to the Parliamentary Ombudsman but surprise surprise PALS have reopened a new complaint which is exactly the sMe as the first one made in July. They are going round and round in circles obviously trying to waste time. Unfortunately my daughter us quite unwell. I dont know what to do about treatment or medication. I want to ring 111 or 999 but she does not want to go back to that hospital where she was do badly treated.”
“Sent to A&E by GP... as someone who is immune suppressed and gets ill very easily to be squashed in a crowd of ill and bleeding people made getting treatment inaccessible. Left without treatment. Still in pain.”
“Attended A&E majors with my elderly mother everyone looking after her was lovely but none of them were a fully qualified doctor, let alone an actual consultant. Can you actually call yourself a hospital if you are not fully appropriately staffed. It was a dangerous day for anyone turning up who wasn't easy to diagnose. My offence to the nice unqualified people trying to prop it up but maybe go out on strike to provide an actual safe hospital environment rather than play along with the charade.”
“Went to A&E went through triage fairly quickly, I was sent to minors and was told I’d be seen quicker that way I sat for a long time watching other people in minors that had arrived later than me going in before me , I got fed up with waiting so I left . I know that they see people in priority order but this was minors not majors if it’s urgent you shouldn’t be in minors at all , not happy .”
“Appalling experience at the Leicester Royal Infirmary yet again! My 88 yr old Mother had a fall at home and sustained a bleeding head injury, 2 black eyes a broken nose and a deep laceration to her lip. She was taken by ambulance to the hospital and waited several hours to be seen by a doctor. She was declared fit to be discharged late at night & I received a call to pick her up. I travelled to pick her up only to find her wandering unaccompanied in the dark cold night confused, disorientated and freezing cold. I have written this review for the public to see because something similar happened to my Mother a few years ago and I wrote a complaint but clearly nothing was done about the “investigation carried out” and their promise that staff will be trained so this doesn’t happen again!
Surely the A&E staff should not discharge an elderly lady who has just sustained head and facial injuries out alone in to a dark cold night particularly when they are in end stage renal, have mobility problems and suffer with confusion! I arrived just in time to save my Mother. This is a warning for others.”
“What went wrong? I made an innocent phone call to find out the ward my Uncle was in. He was admitted the day before after falling again. He is 88. I was immediately asked his birth date. I know his age but not his birth date as we live a distance apart. So then the obstructive barriers are pulled down and the most information the uptight receptionist gives you is visiting times. Stuff em”
“me and my son who is 8 years old entered and walked to the children emergency department at 4:40 and I stood in line first and the receptionist allowed a white female to go before me even though i was waiting for a while. I told the receptionist that I was first and she said she said she did not care and that will she serve the other lady first and she said she did not care about what I had to say. She also told me to go back in line. I am an African women and I found this experience very unsettling and disrespectful as I spoke gently with the receptionist.”
“Monday 7th Oct….arrived A & E 14.00hrs ..for a blood test, CT scan ..as urgently requested by our consultant….possible blood clot.
we finally departed with a clear clot free scan ..the good news ….however the time we left was Tues 8th 06.00hrs
A complete nightmare…16 hrs ..on a plastic chair, hundreds of tired, distressed patients..quite clearly the system isn’t working ..too many patients? a lack of a professional systems, patient numbers increased via their surgery’s redirecting them via 111 towards A&E when a pharmacy could have assisted them much more efficiently…..Feel very sorry for the nurses, doctors, admin.staff …it can’t be satisfying in these circumstances….top level management needs to address ..that’s what they are paid handsomely to do.”
“I wish I could leave a review without stars my girlfriend has just spent 14 hours in a&e some of that time in the back of an ambulance after spending hours on the floor at home with extreme back pain, the paramedics were extremely concerned that she might be suffering from a crumbling vertebrae in her back, she was and still is extreme pain to the point she can’t control her bladder, they said she needed an emergency mri and blood tests!!!!! She has now been sent home with some pain killers and told to buy some tennis balls and place them on her back while laying down !!!!!!!!!!!!!!!!!yes you did read that right tennis balls!! To say I’m angry is an understatement absolutely unacceptable and unbelievable, disgusting 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”
“I would like to be able to leave no star review but that is not an option !
After being told by a treatment centre , as it was impossible to get an appointment at out local Doctors surgery, that we needed to go to an accident and emergency hospital to get an ECG and bloods taken, we immediately went to LRI as this is our closest to do this .
On arrival the waiting area was full , Ambulance staff going around taking blood pressure’s, homeless people and drunks everywhere. After an hour we had an ECG which the results were ok, and told to wait for bloods to be taken.
After Three and a half hours of nothing I enquired as to a time scale, and was told it would be a possibility of another NINE hour wait ! This is unacceptable, I understand there were people in more need than we were but THIRTEEN hours for an ECG and bloods to be taken .
After informing the staff that we wouldn’t be waiting I was asked by a Doctor what was the ailment, after telling him he said “ it was very important to get the blood tests and that if we left we would be back .
We went home and booked to get the test privately was seen straight away and had the results the same day.”
“Having attended the Chemo suite in the Osborne building for six cycles I can only call the management shambolic,my first cycle pm was delayed by 3.5 hours ,many of the other appointments were delayed for various reasons (not enough chairs!).5 months later the suite has moved to ACU south temporarily but the same problems remain ,cycle number 7 delayed by 2,20 hours ,lack of chairs mentioned again! Many of the staff are engaging and thorough although two or three are always stroppy and seem to move in slow motion,still I am at least better off than the man whose appointment had been moved for the second time but nobody has actually informed him ,which means he will need another blood test before his next appointment.The LRI surely cannot be proud of the way this department treats vulnerable patients ,surely it can be managed better than this because it is an embarrassment.”
“A&E the last place you will get appropriately assessed and correctly treated. Around a 12 hour waiting time whether they are busy or not. A meeting place for homeless people who get changed into different clothes in there seats. They have a walk around and a chat with the other patients then make there way outside where they ask patients, have you got a fag? Have you got a lighter? When they’ve done they get in there bed they’ve made on four seats and go to sleep. Who can blame them? Nowhere for them to go these days. Substance users using outside, then going back in to there seats to sleep it off. Nobody with mental health problems should be sent A&E. Nobody there actually cares about people in a mental health crisis. People taking over doses in there, crying out for help. Security then make them worse by telling them to be quiet. No doctors through the night. Important test results written up incorrectly. No letting your GP know that you have been there, been diagnosed and received treatment. There is more police there than anywhere else in Leicester. No regular SATS taken. No up keep on pain relief. Nobody smiles, asks if you’re ok or if you need anything. If you ask a question your spoken to like you have no right to ask. Young people arrive with all there friends. Family’s arrive with one person. People singing, dancing, laughing and joking. Taking selfies yet they are that unwell they had to come to A&E. If you are not already depressed you’ll be depressed after leaving there. If you fancy a laugh it’s also good for that too.”
“I came into A & E checked in with suspected stroke, I was kept waiting for nearly an hour before seeing a doctor. It was found I had had a stroke. My question is why was I kept waiting, surely a Stroke is a life threatening event. So why”
“Terrible care of terminally ill patient. My father had cancer and had been receiving good care from the oncology department, until he became ill at home. We called the emergency telephone number at 9am, the message says you will receive a call back within an hour. No return call arrived. We called the general oncology number/ward and were advised we had to go through the emergency line, "try again" repeatedly. We did, every hour until 2pm when I finally phoned for an ambulance as his health rapidly deteriorated. When the ambulance arrived at 4pm he was taken into the emergency department at the LRI. He was seriously ill by this stage with pneumonia, in a lot of pain and distress. His later died. This terrible time for any family was made for more distressful, traumatic and painful by the lack of care. He didn't need to and shouldn't have died in so much discomfort and distress. We have to live with the memory that a wonderful, hard working, kind man, who fought so hard, died this way.”
“My family member has been admitted several times due to ongoing illness. All the hospital do is give antibiotics and sent home. They are currently awaiting an operation.
Today we have received a call, as we cannot be there due to distance, that made us get in the car and travel to get there. Upon arrival, not one of the consultants, doctors or nurses could tell us why we received a call about family member having a stroke when they hadn’t. They were still in A&E bed not having seen anyone. You would think in a busy place, communication would be key but no.
I’m not happy and intend to make a complaint as soon as the lines are open”
“I got sent to the Leicester a & e today by my crisis team as I consumed antifreez (please don't judge me I have issues) I'm very suicidal the hospital team were amazing until the mental health team were called they sat down from start to finish they were very rude telling me if I was going to Juno off a roof I would of if I was going to drink anti freeze I would have drank enough to kill me when I turned around and said ok I'll try that he had the cheek to say "okay" I am disgusted they clearly did not want to help me no wonder people like myself who clearly need help end up going to UN alive ourselves these 2 need to be trained in mental health. They told staff to discharge me utterly disgusted I want this investigated as I'm passing on this information to someone who will pass it to the right people to make it public if I'm to succeed with suicide. The crisis team called the ambulance I had no intention in going in. So the mental health team are failing. No questions how I'm getting home not even asking if I still had antifreez this is disgusting imagine if they treated your child or family like that. As soon as I told other staff what they were like to me they said to eachother they going to write up. So basically cover their backs. I truly hope the get questioned if I can't save myself I don't want a vulnerable mental health patient to be treated like that. We did not ask to be mentally Ill. I will not let them lazy staff get away with this not should whoever hired them!”
