“Leicester Royal Infirmary Maternity Ward
My sister recently gave birth here, and the treatment we received was absolutely appalling – we were both left traumatised by the experience.
From the start, staff were incredibly rude and dismissive, and refused to listen to anything we said. When my sister was in active labour, the baby’s monitor kept alarming repeatedly, yet no one came to check on her or the baby for a long time.
She asked for an epidural multiple times, and every time they told her “not yet”. On the final occasion she asked, a midwife told us she had already called the anaesthetist – but when we eventually spoke to them, they confirmed no one had contacted them at all. When I asked for basic pain relief for my sister, it took over an hour to arrive.
One midwife was extremely rough throughout: she physically pulled away my sister’s amniotic sac, which caused her severe pain. Later, she shoved gauze inside her and scrubbed roughly, without any warning or care. As a result of this rough handling, my sister suffered internal tearing severe enough that she had to undergo emergency surgery.
While she was pushing, staff kept shouting at her to “calm down” and were unnecessarily forceful with her. When they went to scan her wristband, she was holding tightly to the bed rail in pain – instead of asking her to move, they forcibly pulled her hand away.
We felt completely ignored, unheard and mistreated at every turn. This was one of the worst experiences imaginable, and I would never recommend this maternity unit to anyone. I truly hope no other family has to go through what we did.”
“Ward 17 visited with my 92 yr lady , she was visiting her friend.
I asked 2 nurse's who were just chatting if there was a spare chair for to sit on next to the bed .
I was told "go over there that's where there are chairs" .
No offer of help , no offer of assistance.
There were no spare chairs the Deputy sister sitting behind the desk said take this one .
What concerning was the lack of consideration towards the elderly lady .
They never moved they carried on chatting.
All the nurses has seats to sit on .
Very poor .”
“Ward 24, the staff have been rude. Had a sister laugh in my face when asking for pain relief. I am supposed to have pain relief every 2 hours. I have had to ask many times for my pain relief & had to wait maximum of two hours until they give it me also after asking around four nurses.
I have a wound on my foot which was left for 5-6 hours before it was changed yesterday & today I have waited 7 hours for a dressing & currently still waiting again after asking about 5-6 times.
I’ve also had a nurse sit outside the ward watching me eat my food which put me off eating.
No one listens! I have seen other patients ignored when they have needed help!
Absolutely no care on this ward at all!!!”
“Took my husband to A And E. The receptionist thinks they are the Dr them self. He was bleeding from his nose. The receptionist told me to go and see his Dr surgery. But the his surgery told me to take him to hospital. They told me he could be seen by his Dr. I told them he is bleeding because he is alcoholic. Then they told me to go to Turing point. Both of them look at each other and smiling and was laughing. They made me look like if I was idiot. You can stay here or take him to your Dr surgery. Wish I took their names. They make you fill small. She told me he is not bleeding now. Bleeding meens poring blood out of his nose . I told them I am going home. I will naver go to Royal infantry Leicester again. Need to sort the staffs out.”
“I would like to say that felt like I was NOT believed by on nurse in particular my husband showed her a videos of me having my none epileptic fits which was really bad at the time and a photo of me with my lip on one side she she said we should just go home. 😡”
“Title: Misdiagnosis at Leicester Royal Infirmary - A Cautionary Tale
I'm writing this review to express my disappointment and concern about my experience at Leicester Royal Infirmary. I was seen by a doctor who, I believe, wasn't equipped to deal with my kidney issue. They suggested I might have permanent kidney damage, which understandably caused me a lot of stress.
However, as it turns out, my kidneys have fully recovered, and I'm now questioning the accuracy of the diagnosis. The doctor wasn't a kidney specialist, and it showed. I felt like they were unsure and throwing around worst-case scenarios.
Be cautious if you're seeing a non-specialist for complex issues. I hope they review their diagnostic processes to prevent others from going through unnecessary worry.
1/5 stars, and would not recommend for complex diagnoses.”
“In my opinion ,some of the nurses were caring and efficient but ,I am sorry to say others were full of bad attitude, the question has to be asked," are they tired and overworked" or maybe "had or having a bad day" or do they simply not like nursing, I hope I never have to go in there again. it was a horrible experience .”
“My daughter was abused and mistreated and lied about by 2 scumbag physios Caroline Farthing and Laura Meadows wholied saying she could walk freely around the hispital but strangely she cannit wak nearly 3 months later. These 2 should be sacked.fir incompetence and lying about a vulnerable patient who theyhave never met. Somepeople will say anything to try and be in favour with management. Shame on you.”
“My daughter went in with jaundice and aserious infection around ger liver and needed a blood transfusion because she was losing all of her blood cells and platelets. She was recovering in wRd 15 but was transferred to general wRd 47 where treatment was shocking. All the junior doctor and registrar wanted to do was discharge patients. Please note they trued to duscharge my adult daughter 3 times even though she was unable to walk and eventually they discharged her after 12 days in hospital on 1st July. She was taken home in a wheelchair in an ambulance because she could not walk and the district nurses had to visit fir the next 12 days and the community physio is coming every week to try and help with her kick if mobility. Unfortunately the discharge letter was a fabrication if lies. It stated she was in hospital for 4 days but was now mobile and well when she was in with a serious infection and is still unable to walk. I have tried times to get a true discharge letter and complained to PALS and the CEO but total waste if time since they keep saying discharge letter is accurate but are unwilling to give my daughter her medical records which would prove hiw ill she is. I put an official complaint in and I couldn't believe the outcome. 2 senior Physio wrote the letter Caroline Farthing and Lisa Meadows and stated that they had seen my seriously ill daughter freely walk round the ward and she told them how well she felt. Please note these liars have never met my daughter. Because of the discharge letter my daughter has had no treatment or medication from her GP. The community nurses and community physio are well aware and social services Leicester that my daughter has no mobility. She is having to try and stand with a walker and has a commode in her bedroom because she cannot walk to the bathroom. I decided to ho to the Parliamentary Ombudsman but surprise surprise PALS have reopened a new complaint which is exactly the sMe as the first one made in July. They are going round and round in circles obviously trying to waste time. Unfortunately my daughter us quite unwell. I dont know what to do about treatment or medication. I want to ring 111 or 999 but she does not want to go back to that hospital where she was do badly treated.”
“Sent to A&E by GP... as someone who is immune suppressed and gets ill very easily to be squashed in a crowd of ill and bleeding people made getting treatment inaccessible. Left without treatment. Still in pain.”
“Attended A&E majors with my elderly mother everyone looking after her was lovely but none of them were a fully qualified doctor, let alone an actual consultant. Can you actually call yourself a hospital if you are not fully appropriately staffed. It was a dangerous day for anyone turning up who wasn't easy to diagnose. My offence to the nice unqualified people trying to prop it up but maybe go out on strike to provide an actual safe hospital environment rather than play along with the charade.”
“Went to A&E went through triage fairly quickly, I was sent to minors and was told I’d be seen quicker that way I sat for a long time watching other people in minors that had arrived later than me going in before me , I got fed up with waiting so I left . I know that they see people in priority order but this was minors not majors if it’s urgent you shouldn’t be in minors at all , not happy .”
“Appalling experience at the Leicester Royal Infirmary yet again! My 88 yr old Mother had a fall at home and sustained a bleeding head injury, 2 black eyes a broken nose and a deep laceration to her lip. She was taken by ambulance to the hospital and waited several hours to be seen by a doctor. She was declared fit to be discharged late at night & I received a call to pick her up. I travelled to pick her up only to find her wandering unaccompanied in the dark cold night confused, disorientated and freezing cold. I have written this review for the public to see because something similar happened to my Mother a few years ago and I wrote a complaint but clearly nothing was done about the “investigation carried out” and their promise that staff will be trained so this doesn’t happen again!
Surely the A&E staff should not discharge an elderly lady who has just sustained head and facial injuries out alone in to a dark cold night particularly when they are in end stage renal, have mobility problems and suffer with confusion! I arrived just in time to save my Mother. This is a warning for others.”
“What went wrong? I made an innocent phone call to find out the ward my Uncle was in. He was admitted the day before after falling again. He is 88. I was immediately asked his birth date. I know his age but not his birth date as we live a distance apart. So then the obstructive barriers are pulled down and the most information the uptight receptionist gives you is visiting times. Stuff em”
“me and my son who is 8 years old entered and walked to the children emergency department at 4:40 and I stood in line first and the receptionist allowed a white female to go before me even though i was waiting for a while. I told the receptionist that I was first and she said she said she did not care and that will she serve the other lady first and she said she did not care about what I had to say. She also told me to go back in line. I am an African women and I found this experience very unsettling and disrespectful as I spoke gently with the receptionist.”
“Monday 7th Oct….arrived A & E 14.00hrs ..for a blood test, CT scan ..as urgently requested by our consultant….possible blood clot.
we finally departed with a clear clot free scan ..the good news ….however the time we left was Tues 8th 06.00hrs
A complete nightmare…16 hrs ..on a plastic chair, hundreds of tired, distressed patients..quite clearly the system isn’t working ..too many patients? a lack of a professional systems, patient numbers increased via their surgery’s redirecting them via 111 towards A&E when a pharmacy could have assisted them much more efficiently…..Feel very sorry for the nurses, doctors, admin.staff …it can’t be satisfying in these circumstances….top level management needs to address ..that’s what they are paid handsomely to do.”
“I wish I could leave a review without stars my girlfriend has just spent 14 hours in a&e some of that time in the back of an ambulance after spending hours on the floor at home with extreme back pain, the paramedics were extremely concerned that she might be suffering from a crumbling vertebrae in her back, she was and still is extreme pain to the point she can’t control her bladder, they said she needed an emergency mri and blood tests!!!!! She has now been sent home with some pain killers and told to buy some tennis balls and place them on her back while laying down !!!!!!!!!!!!!!!!!yes you did read that right tennis balls!! To say I’m angry is an understatement absolutely unacceptable and unbelievable, disgusting 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”
“I would like to be able to leave no star review but that is not an option !
After being told by a treatment centre , as it was impossible to get an appointment at out local Doctors surgery, that we needed to go to an accident and emergency hospital to get an ECG and bloods taken, we immediately went to LRI as this is our closest to do this .
On arrival the waiting area was full , Ambulance staff going around taking blood pressure’s, homeless people and drunks everywhere. After an hour we had an ECG which the results were ok, and told to wait for bloods to be taken.
After Three and a half hours of nothing I enquired as to a time scale, and was told it would be a possibility of another NINE hour wait ! This is unacceptable, I understand there were people in more need than we were but THIRTEEN hours for an ECG and bloods to be taken .
After informing the staff that we wouldn’t be waiting I was asked by a Doctor what was the ailment, after telling him he said “ it was very important to get the blood tests and that if we left we would be back .
We went home and booked to get the test privately was seen straight away and had the results the same day.”
“Having attended the Chemo suite in the Osborne building for six cycles I can only call the management shambolic,my first cycle pm was delayed by 3.5 hours ,many of the other appointments were delayed for various reasons (not enough chairs!).5 months later the suite has moved to ACU south temporarily but the same problems remain ,cycle number 7 delayed by 2,20 hours ,lack of chairs mentioned again! Many of the staff are engaging and thorough although two or three are always stroppy and seem to move in slow motion,still I am at least better off than the man whose appointment had been moved for the second time but nobody has actually informed him ,which means he will need another blood test before his next appointment.The LRI surely cannot be proud of the way this department treats vulnerable patients ,surely it can be managed better than this because it is an embarrassment.”
