Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

Questions

Metrics

4.3

Based on 1,812 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01582 616263

Write Your review

Tell us how Lenwell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a response to my query really quick and very helpful”

Helpful Report

Posted 7 years ago

“it was very quick respond”

Helpful Report

Posted 7 years ago

“Nice experience and quick reply”

Helpful Report

Posted 7 years ago

“Fast response to email and very polite on the phone sadly the property was not available but that can't be helped.”

Helpful Report

Posted 7 years ago

“Staff are slightly rude, they clearly don’t read people’s comments when enquiring about a property. They then pretend to transfer you to a Northamptom office when there clearly is no Office it’s probably someone working from home. Who clearly doesn’t know what customer service is or how to talk to people”

Helpful Report

Posted 7 years ago

“As such, nothing actually went wrong, but I feel that there needs to be more communication between your different departments. I have been with you now (with two fully managed properties) for some 13 years, and things are not as efficient now. Messages left do not get conveyed to the correct dept., if at all. I am still waiting to know if I am to get a refund from the deposit due to the condition of the property when the tenant left. My letter to your people would have been received on 10th April. Not good !! I asked for quotes for painting and carpets before the tenant left and nothing was forthcoming after a week so I had to deal with this myself. I don't think this is very efficient. That said your people are always very pleasant and polite, but we as landlords want action and efficiency”

Helpful Report

Posted 7 years ago

“Friendly and helpful thank you”

Helpful Report

Posted 7 years ago

“At the end of 3 year tenancy after paying rent on time every month, I had my entire deposit taken for wear and tear (i.e. marks in hallway). Attempted numerous times to discuss this with Lenwell staff who didn't care at all and even put the phone down on me. After several weeks of stress I put a claim through TDS and got the majority of my deposit refunded. Lenwell staff were happy just to take my deposit without even discussing the issues with me as they are required to do by law. They were rude and unhelpful and only cared about protecting the landlord's profit. Never ever use Lenwell”

Helpful Report

Posted 7 years ago

“All they care about is screwing people out of money”

Helpful Report

Posted 7 years ago

“Very quick respond, very nice and helpfull lady.”

Helpful Report

Posted 7 years ago

“Good”

Helpful Report

Posted 7 years ago

“Always use this site first. The lady at lenwell was lovely very polite and helpfull”

Helpful Report

Posted 7 years ago

“Generally it was really helpful.thanks”

Helpful Report

Posted 7 years ago

“Very good”

Helpful Report

Posted 7 years ago

“Tony was great, very friendly and helpful.”

Helpful Report

Posted 7 years ago

“Very pleasant”

Helpful Report

Posted 7 years ago

“Need more information that is straightforward because the sight shows one thing and yet its a totally different set up. Other than that I found it very helpful thank you”

Helpful Report

Posted 7 years ago

“Very friendly and Informative”

Helpful Report

Posted 7 years ago

“Helpful positive call in a fast time”

Helpful Report

Posted 7 years ago

“Negative”

Helpful Report

Posted 7 years ago

Lenwell is rated 4.3 based on 1,812 reviews