Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

Questions

Metrics

4.3

Based on 1,812 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01582 616263

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Anonymous

Anonymous // 01/01/2019

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“Very polite and efficient”

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Posted 7 years ago

“Awful customer service from Tony, extremely rude and unhelpful.”

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Posted 7 years ago

“Polite, helpful and I appreciate the call back.”

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Posted 7 years ago

“Very efficient and informative. Great to have confidence in an Agent. Well done!”

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Posted 7 years ago

“Reporting something as wrong is about as much good as shouting into the void. You'll exhaust yourself chasing up basic stuff for months. Nice people though.”

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Posted 7 years ago

“Bad communications and lack of care.”

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Posted 7 years ago

“Commitment and punctual behavior as well as helpful to the customer.”

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Posted 7 years ago

“Lenwell offers a poor service in terms of replying to emails or phone calls. They do not provide a professional service and are reluctant to provide a full customer service when an issue has been raised. You are constantly chasing for an answer once a query has been raised, you are constantly told someone will get back to you but this is never the case. Lenwell's is not a service I would recommend to anyone. In a growing market with so much competition from other letting agents they are by far the worst letting agents I have come across.”

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Posted 7 years ago

“Money grubbing, no contact goes without charge. Excessive deposit deduction (overcharging for feasible deductions), lost one key I returned but cant prove it. Thats just the end of the tale. Ineffective management, reported house defects go months without being resolved, have to chase them every minute of everyday, cheap contractors used, inspect the place every 3 months so annoying, dont fix anything THEY report to themself, basically an ongoing storm of you know what for a decade. Nice people. Admin procedures and company culture is dismal.”

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Posted 7 years ago

“I was very happy with the service, they were very quick with responding. They were very polite and helpful”

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Posted 7 years ago

“I have been talking to Lenwell few times for properties i was interested at. The team is marvellous, hepful ans very friendly. I hope we will close a deal today with you. Well done Lenwell for the service you provide.”

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Posted 7 years ago

“I waiting poscode and not give me information”

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Posted 7 years ago

“I am looking for the property in Luton to rent”

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Posted 7 years ago

“Very kind and understanding of my Situation.. willing to help. And gave advice ..”

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Posted 7 years ago

“I never spoke with this person.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“It was a good experience to rent a house with your agency and a always received good customer service”

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Posted 7 years ago

“Friendly and efficient service”

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Posted 7 years ago

“Terrible communications, unwilling to sort out problems with the property in a timely manner ( 3 months - still waiting)”

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Posted 7 years ago

“The response was so quick, before I could finish sending the email my phone was already ringing.”

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Posted 7 years ago

Lenwell is rated 4.3 based on 1,812 reviews