Lenwell Reviews

Name: Lenwell
Rating: 4.33

4.3 Rating 1,812 Reviews

86 %

of reviewers recommend Lenwell

Company Reviews

Questions

Metrics

4.3

Based on 1,812 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01582 616263

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work to let my family feel comfortable but I live in a house humid with mold and this makes me angry.”

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Posted 5 years ago

“well treated. Thanks.”

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Posted 5 years ago

“Good”

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Posted 5 years ago

“??”

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Posted 5 years ago

“The lady called I asked her to email me as unfortunately I was at work it seemed a big issue when I asked and she never emailed me. Extremely poor service”

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Posted 5 years ago

“Whilst explaining that the property I enquired about didn’t accept any pets, he was quite dismissive and just said “most of ours don’t”. It would be helpful if you noted this is your property description online and would save unnecessary enquiries. He didn’t seem too keen to help me...”

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Posted 5 years ago

“Pleasant , and informative professional”

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Posted 5 years ago

Hey Mark Thank you for the review, it is appreciated.

Posted 5 years ago

“None”

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Posted 5 years ago

Hey Joan Thank you for the 4* review :-)

Posted 5 years ago

“He was very polite and helpful”

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Posted 5 years ago

Hi Kiara Thank you for the review, it is appreciated.

Posted 5 years ago

“Great”

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Posted 5 years ago

Dear Calin - thank you for the review. :-)

Posted 5 years ago

“Very good and very good reception good dells I am really happy Thanks Taimoor shah”

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Posted 5 years ago

Thanks Taimoor for the great feedback following your call with Richard in our Luton branch.

Posted 5 years ago

“Very rude. Will lie about the flat saying it's been painted when it actually isn't. Charge extortionate fees. Stay away from them.”

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Posted 5 years ago

HI Mr Ali I'm sorry to read your review. Please contact richard@lenwell.com with further details so we can look into this for you.

Posted 5 years ago

“Every helpful and friendly service also kept to her word many thanks Mandy”

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Posted 5 years ago

Hi Mandy Thank you for the lovely feed back following your call with Sarah.

Posted 5 years ago

“Quick effluent response, very polite and welcoming”

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Posted 5 years ago

Thanks for the great feed back Michael. :-)

Posted 5 years ago

“The gentleman was nice and polite. But the company would do better if they accepted housing Benefit claimants.”

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Posted 5 years ago

Hi Joanne Thank you for the review and i'm sorry we were unable to help you this time.

Posted 5 years ago

“The person I spoke to was really keen to help and pleasant.”

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Posted 5 years ago

“DO NOT USE LENWELL. They are very sly. Will take you for a ride, and forget about your deposit. Luton office is a joke. Full of childish kids.”

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Posted 5 years ago

I am very sorry to read your feedback. Please contact andrew@lenwell.com with further details and we will do our best to look into your comments.

Posted 5 years ago

“##FRAUDSTERS They charge ridiculous fees, also charge £99 when you move out. Dont fix issues with the property then blame you for things that where already there. They take money out of your deposit. Very rude over the phone and emails. Beware of TAMARA, MALIK & HOLLY ##FRAUDSTERS”

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Posted 5 years ago

Good afternoon Mr Aziz, As your landlords agent we have conducted your move out. Having then sent a report to both yourself and the landlord the landlord has chosen to make deductions. If you disagree you are given an opportunity to dispute any deductions. The dispute is then resolved by an independent arbitrator the TDS. But of course you already know this having raised a dispute and certainly that it is unwarranted to call Lenwell or any of its employees Fraudsters. The Landlord will abide by the decision from the TDS. With regards to the check out fee it was in your terms and tenancy agreement.

Posted 5 years ago

“Quick responce, lovely lady polite and helpful”

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Posted 5 years ago

HI Jemma Thank you for your kind review following your call with Kelsey. :-)

Posted 5 years ago

“I hope it will be a beneficial collaboration for both parties. I look forward to seeing a good collaboration because I had an unpleasant experience and expect a positive result. Thank you”

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Posted 5 years ago

HI Marian. I hope you managed to get some viewings of the properties you were interested in. Thank you for the 5* rating

Posted 5 years ago

Lenwell is rated 4.3 based on 1,812 reviews