“10 minute survey of our property during which the surveyor did not ask for any evidence of RSJ installation (which we had) or window certification (which we had). Much of the report was supposition (old house therefore likely to have....etc) with little evidence. Claimed bathroom ceiling is badly stained and there is no stain at all. This report could potentially lose our house sale so we are now paying for our own, independent and certifiable, report. The report smacks of trying to see off potential future litigation, which would make sense as they are being sued but someone else.”
“Firstly, the expensive structural report sent out contained pictures of somebody else's house. Secondly the Structural Survey missed important defects on a property before purchase which will cost thousands of pounds to rectify. CEDR, which is an independent dispute agent, stated that 'The company failed to provide the services to the customer to the standard to be reasonably expected by the average person'. Even with this outcome Leo Horsefield surveying have not offered any sort of compensation. We are currently proceeding with court action.”
