The most ignorant unsympathetic person. Should not work in customer service!
This company refused to give me my deposit back even though they had to cancel due to covid! But still claimed it was non refundable. Said they had incurred admin charges and parking charges, which I later got confirmation of parking charges refunded to them! They used this pandemic to see fit to keep people’s money even though they wasn’t providing a service!! I was told by Craig Stemp, to take whatever steps I deemed necessary and that under no circumstance would he refund! So I took it further and I won! So up yours Book N Go, never will I be your victim again, it’s only fair to write this honest review to warn others. Ive since found and booked with an amazing coach company!
Be warned guys, a National pandemic is not in there standard terms and conditions but yet everytime I said why won’t you refund me? They said refer to our standard terms and conditions! Well done you win the award for The worst customer service in 2020!! You will find all previous reviews are Pre covid! So wondering if there were any other victims post covid?”
“great customer service. had an issue with sound on the coach so couldnt play music. Coaches are clean modern and always professional staff. Give you all the details you need including drivers details day before and they always show up in advance to ensure all works on time. Great service.”
“Great work from Wendy and the team to ensure our delegation was transported to a number of different locations across the UK throughout a week of activities, with a lot of last minute changes and some tricky situations thrown up at the last minute. I would highly recommend their service.”
“Excellent efficient service! Comfortable and clean mini bus, with proficient driver who arrived punctually and was flexible throughout the day with our various stops. Will use again - highly recommended!”
“We had a school group in London mid October 2019, and the support and coordination of Ms. Wendy Miller from Book N Go was absolutely perfect since the very beginning.
Our coach was great: spacious, comfortable and well equiped (toillete, wi-fi, double decked). Group has used this service for airport transfer (arrival and departure), and also to visit Stonehenge/Bath and Cambridge. Drivers were very kind, polite and did everything possible to make our group to have a great time there. It's worth mentioning that there were disturbing demonstrations all over Central London, but Book N Go team made sure that our group was always safely conducted. Big thanks to Wendy, Craig and both drivers! We will definetely use your good services again in the future.”
“Thank you so much for Wendy's assistance and support for us and our client
(even during the weekend). I really appreciate to your time and effort on our request. Glad to work with you together in the near future!”
“The coaches are brilliant, clean, all the facilities are available on the coach. Powell (the driver)was so lovely, he made us all laugh and the journey seemed shorter. He is very patient, helpful, careful and safe driver too. When your journey is smooth, this sets a good atmosphere for the rest of the activities. We definitely will use your services again in the future and we will recommend you to our colleagues, friends and family.
The whole experience from booking the trip to liaising the details of travel was very positive, clear and straight forward. Wendy was very helpful and professional.
“Both the vehicle and the driver were great. The drivers were very flexible throughout and provided an excellent service. Booking the coach was easy and the account managers have been really flexible when changes occurred.”
“A great service, punctual and friendly driver! The booking process was very easy and very competitive pricing. Will definitely be using their services again (I won't be booking with anyone else) and recommending to all my family and friends.”
“I recently booked a coach on Book N Go to take my local football team to a tournament in Munich. The process of booking was so easy online and the price I was quoted was really competitive. This whole process was made even better by our driver who was professional but friendly and accommodated our every need. There were 18 very happy customers at the end of the journey despite the team being knocked out of the football tournament in the semi-final.
“Booked a number of buses through book n go travel for a trip in July 2018. Despite the challenges of a tight itinerary and flight delays, Craig at book n go managed everything very smoothly both in Wales and Ireland.
Would highly recommend these guys for any sort of journey and number of travellers, their professional service ensured a smooth and comfortable journey for all 80 people travelling.”