Book N Go Reviews

Name: Book N Go
Rating: 4.71

4.7 Rating 24 Reviews

96 %

of reviewers recommend Book N Go

Company Reviews

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Metrics

4.7

Based on 24 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

0207 458 4900

Email:

enquiries@letsbookngo.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Craig Stemp The most ignorant unsympathetic person. Should not work in customer service! This company refused to give me my deposit back even though they had to cancel due to covid! But still claimed it was non refundable. Said they had incurred admin charges and parking charges, which I later got confirmation of parking charges refunded to them! They used this pandemic to see fit to keep people’s money even though they wasn’t providing a service!! I was told by Craig Stemp, to take whatever steps I deemed necessary and that under no circumstance would he refund! So I took it further and I won! So up yours Book N Go, never will I be your victim again, it’s only fair to write this honest review to warn others. Ive since found and booked with an amazing coach company! Be warned guys, a National pandemic is not in there standard terms and conditions but yet everytime I said why won’t you refund me? They said refer to our standard terms and conditions! Well done you win the award for The worst customer service in 2020!! You will find all previous reviews are Pre covid! So wondering if there were any other victims post covid?”

Helpful Report

Posted 4 years ago

Book N Go is rated 4.7 based on 24 reviews