“Horrible service.
Today I ordered, and after some time later ~20min got a call from deliveryman asking my address(which is weird) and asked me to text it to him. After ~8/9 min it does show order delivered. When I tried to clarify it with the customer service, they just replied "Sorry, your order was cancelled, you will receive money back within 3 days(wonder why not 30) and 10% voucher expiring in 1 week :) ).”
“Horrible service. They take your money, they say your order is delivered eventhough it is not delivered! When you try to reach them noone replies! You pay for the food which is not delivered, you stay hungry and you do not know what went wrong and still do not get your money back!”
“I received spoiled food from Ben & Bahar and got no response to my calls or emails. Lieferando refuses to help as well. Terrible service from both the restaurant and the platform.”
“Absolutely terrible service. I have over 2 years of disappointments with Liferando where fast food from 1 - 1.5 km distance in non-peak hours takes minimum 90 minutes. I got used to slow delivery only to occasionally wait for several hours with the max. 4h (the same distance). Lately, I have not even received my order and I got no refund! Customer support is slow, unprofessional and does not resolve anything. AVOID AT ALL COST!”
“Worst service ever.
Ordered food which was supposed to be delivered in 40-50 mins according to the app. I used their FoodTracker to follow the order, and close to 40 mins, the countdown timer for ETA randomly added 30 mins. Called the restaurant and they said the food is ready and waiting to be collected by the rider. Eventually it arrived 90 mins after the order, while it was sat in th restaurant, getting cold for over 1hr.
Sent the order back and requested refund, but their support say (I quote) "Unfortunately, we can not refund the money without the agreement of the restaurant, because the purchase contract is between the restaurant and you and we act in this case only as an intermediary, which transmits the order. Therefore, as my colleague has already told you, I would ask you to contact the restaurant directly in order to find a good solution for both parties."
I had already spoken to the restaurant and they said it was the rider who didn't come to pick it up. So clearly Lieferando is in breach of contract.
Do yourselves a favour and find another service to get your food delivered.”
