LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street, Birmingham, Birmingham
Rating: 4.77

4.8 Rating 6,553 Reviews

95 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Questions

Metrics

4.8

Based on 6,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street,
Birmingham
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last two orders have comprised good quality mouldings, wrapped, straight and undamaged, and two pieces of "rejects", unwrapped, bowed, damaged, unusable pieces which should not have even been kept in stock, let alone sent to a customer. As a result, I have had to get replacements, involving extra delay, which has impacted on a gallery. The recent replacements were apparently sent by overnight service (as I was told by phone), but took 5 days and were delivered to an address several miles away. I had to go and collect these myself. For the inclusion of below-standard pieces of moulding to have happened in both orders leads me to suspect that this is a deliberate policy to get rid of pieces that you would otherwise be unable to sell. This is unacceptable.”

Helpful Report

Posted 7 years ago

Dear Paul, Nice speaking to you just. I have flagged the issues you mentioned with our carriers and pickers. If there's anything else I can help with please feel free to contact me directly - Best regards, Archy.

Posted 7 years ago

“Quick service and amazing range of products”

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Posted 7 years ago

“Fast and efficient”

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Posted 7 years ago

“Very friendly staff, nothing is too much trouble. The frames, which arrived very quickly, were such amazing quality. I definitely will be ordering from them again.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“The staff are always helpful and friendly, and my orders are always on time and packed securely. Customer service is great.”

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Posted 7 years ago

“Quality mouldings Great Prices Great delivery what more could you ask for :)”

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Posted 7 years ago

“Lion have always surprised me by just how ready they are to please their customers. Any company can make mistakes or provide a product that in some way falls short of the required standard. Lion are no exception. What is different is their readiness to make amends. Refreshing in an age when customer service is sadly, not quite what it used to be.”

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(SF) - Posted 7 years ago

“Good service, extensive range of mouldings. Good attention to detail on orders, quick despatch using carrier. Easy to deal with. Recommended for large or small picture framing businesses.”

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Posted 7 years ago

“I have been dealing with Lion for some time now. The service is fast and the people are friendly.”

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Posted 7 years ago

“Lion have a fantastic range of materials, not just in picture framing but also in art handling and conservation. I'm always happy with the service I receive.”

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Posted 7 years ago

“Great service and fast delivery.”

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Posted 7 years ago

“Excellent easy to use website and quick, efficient delivery service.”

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Posted 7 years ago

“By having special offers and deals.”

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Posted 7 years ago

“Excellent service, great advice”

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(TW) - Posted 7 years ago

“Great service and range of products”

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(CONTACTED) - Posted 7 years ago

“Very good service, either order by phone or on the website. They have all standard products plus some interesting and useful or unusual stuff that's great for particularly odd jobs. The staff are relaxed and friendly. What's there not to like. Chris White Cambrian Picture Framers Chesham Buckinghamshire”

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Posted 7 years ago

“The staff, the choice of mouldings, the in-stock levels and I almost forgot, the staff.”

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(SF) - Posted 7 years ago

“GOOD SARVICE”

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(ML) - Posted 7 years ago

“The selection and range of available mouldings is extensive and imaginative. The staff are all extremely helpful, even when on the very rare occasion replacement items are required. The deliveries arrive, mostly in tact and the delivery firm are diligent with the handling of products.”

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(ML1) - Posted 7 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,553 reviews