LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street, Birmingham, Birmingham
Rating: 4.77

4.8 Rating 6,554 Reviews

95 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Questions

Metrics

4.8

Based on 6,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street,
Birmingham
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found Lion to supply and excellent level of customer service. There stock covers all possible requirements, with very competitve pricing, the online ordering is quick and simple to use. The staff on the phone are efficient and very helpful. I cannot fault them, I would highly recommend anyone to use there services.”

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Posted 9 years ago

“A good range of all the materials a framer needs. The Lion catalogue is well produced and logically laid out and the functionality of the website has improved radically over the last couple of years. Unfortunate that us customers in the Scottish Highlands have to pay a premium for delivery”

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Posted 9 years ago

“Lion Picture Framing Supplies are rarely unable to supply what is needed. Some frame moulding is a little expensive, most hardware and tools are very keenly priced. Their service is excellent, their website works well. Only major gripe is not being able to pay by card for someone else to collect.”

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Posted 9 years ago

“great VFM and prompt delivery”

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Posted 9 years ago

“Brilliant service from start to finish. Thank you”

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Posted 9 years ago

“Always been very happy with the service, my only very slight issue is sometimes the quality of the Ash wood I always use now and then the batches have saw marks on and I am unable to use those lengths, I never really complain as the rest of your services is excellent but maybe the white/black ash woods could be checked beter before you send them out. Keep up the great work.”

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Posted 9 years ago

“I 'phoned with a moulding question earlier this week. The young woman 'phoned back within half an hour with the answer - she was extremely helpful and professional. Thank you”

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Posted 9 years ago

“You always get prompt service and helpful advice.”

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Posted 9 years ago

“Cheerful efficient service - amazing range of products and inspiring selection of frames. Although I am only a 'garage framer' I am never made to feel unwelcome or a nuisance. Well done. Martin Malpas”

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Posted 9 years ago

“Lion has been a big part of my business since it's inception 25 years ago. Service is exceptional (Julia Smyth in particular deserves a mention. Hope she comes back after maternity leave!) Their products are of very good quality and rarely do we have a problem with the chop service- Lion is our biggest supplier of chop which we use almost entirely for ordering moulding.”

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Posted 9 years ago

“Traitement rapide des commandes. Envoi rapide. Et toujours de très bons conseils.”

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Posted 9 years ago

“(1) Exceptionally good catalogues and website information, especially detailed moulding profile view and sizing; (2) Very welcome advice sheets on all sorts of framing topics; (3)Top class web and telephone customer service; (4) trade counter staff also extremely pleasant and helpful; and available - compare for example Arqadia's rather desolate display/waiting room where a wait of 5 minutes to see somebody is the norm; (5) European sourcing ensures high quality mouldings; compare calamitous efforts by Arqadia/Simons/Wessex to source from Far East resulting in lower quality, difficult to cut mouldings but worst of all stock-outs even on standard certificate frame mouldings of 2 - 3 months!! (6) I sadly miss the former trade counter experience in Birmingham and London which was the only "picture framers' shop" in the business; located just under one hour from Birmingham I now tend to use Centrado's weekly and reliable delivery service which also includes glass, for all my hardware etc which I might otherwise have scooped into a basket. Seeing mouldings in their entire length (when not wrapped!) was also very helpful. Wessex Leamington are only 25 minutes away so I often rely on them for one-off mount board orders and one-off mouldings for retail customers. (7) Please, please use your influence to reform the FATG. There are at least a dozen framers in and around Banbury of whom only one is an FATG member (I lasted just one year). (7) I don't fully”

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Posted 9 years ago

“Service has definitely gone downhill since Lion South closed, so many mistakes and damages from Birmingham, have switched a lot of business elsewhere”

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Posted 9 years ago

“An excellent range of products very suited to the way I work, well packaged and delivered quickly with minimum fuss.”

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Posted 9 years ago

“Good products... Just tired of having to ask for a quote every time because we reside outside UK.”

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Posted 9 years ago

“All good. Roland is a brilliant ambassador. Minus point is blade resharpening however. I had three sets hollow ground last autumn. They came back worse than when I sent them away. Pushing very badly.. I had to resort to buying a brand new set from yourselves. I sent the offending sets back ( along with 4 other sets ) _ and was then charged for them to be re ground. - despite assurances to the contrary. I'm still awaiting credit. Sharp and effective Morso blades are obviously crucial to most picture framing businesses. When they fail it is very irksome. It wasn't the first time it had happened either. Otherwise all good ..... except for missing Lion South . But I understand that was probably commercially driven ? Kind regards Stuart Herring”

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Posted 9 years ago

“Always prompt delivery, good customer service and good products. Small disappointment with our last ...no smarties :-)”

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Posted 9 years ago

“I have used Lion for well over 20 years. Their range is diverse and extensive and the staff are helpful and considerate. I always recommend Lion to my students.”

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Posted 9 years ago

“I have been dealing with Lion for many years now. The only fault I find with them is that they never change. They remain steadfastly EXCELLENT, Kevin”

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Posted 9 years ago

“I have found Lions to be a very friendly and helpful firm that has supported my new venture in picture framing. The staff are helpful and nothing is to much trouble. Your order is delivered in good time and they are only a call away if you need them”

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Posted 9 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,554 reviews