LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street, Birmingham, Birmingham
Rating: 4.77

4.8 Rating 6,555 Reviews

95 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Questions

Metrics

4.8

Based on 6,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street,
Birmingham
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sorry to see the London depot close and the van delivery cease. However, the service we get from Birmingham is very good. It is just more difficult for us to put together £50 moulding orders and carriage paid orders, but we have no choice, so our ordering pattern has altered from weekly to less frequent. Overall, Lion are a reliable and trustworthy supplier.”

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Posted 10 years ago

“Disappointed that Hayes has closed! This means for small orders I would now have to travel to Birmingham which of course will increase the cost having to travel from Herts. Otherwise a good service and product.”

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Posted 10 years ago

“Always happy to answer any questions regarding mouldings and products, great to deal with.”

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Posted 10 years ago

“Hi, I have been using Lion for several years now. Living in the South until it's closure I used Lion South either their van delivery (Fridays) or in person (35 minute drive). As you may know I now buy the majority of my mouldings in chop form often on a next day delivery basis. This suits my business but over the past few months I have experienced rather erratic service as follows. Completely the wrong mouldings supplied (chop), damaged chop items, bowed chop items, material not turning up as promised and last week a chop order being delivered in full lengths (3m) not chopped, (one of which was badly bowed). I am not sure if the closure of Lion south has any bearing on these problems but it is starting to have an impact on my business as I am letting customers down through lack of materials. I hope the problems can be addressed and resolved quickly as I want to continue to use Lion as my main supplier. Nick Hood Hook Framing”

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Posted 10 years ago

“Lion seem to have their finger on the pulse as to what we want from a supplier. Their range is comprehensive, covering traditional mouldings, value ranges and up to date contemporary styles. This can all be supplied in single lengths if needed. This means that we can display a large selection of mouldings without keeping a lot of stock. Also fantastic choice of matboards and sundries making them our main supplier. Website is easy to use. Customer service and accounts team are all friendly and helpful. Lion have helped us to grow our business. WE LOVE YOU LION”

Helpful Report

Posted 10 years ago

“Service is excellent - friendly and professional and any problems are dealt with promptly. I use Lion for the bulk of my supplies and in particular I regularly use the chop service, which as a small gallery greatly increases my efficiency. The only suggestion I would have regarding this service is that perhaps a little more attention could be paid to quality control in spotting defects and making sure frames are a good match.”

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Posted 10 years ago

“We have been purchasing from Lion for many years. They have a very large range of framing and conservation products at reasonable prices and consistently offer and excellent customer service.”

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Posted 10 years ago

“Excellent customer service. Great prices. Marvellous selection of mouldings, mountboards and accessories.”

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Posted 10 years ago

“Some of the sales team are more helpful than others- communication has been a problem in the past; there has been particular difficulties with some deliveries and lack of information between Lion and Tuffnels. I miss the support of a rep since Sarah left, however, I have been very impressed with the level of service provided by Archana Rajpra and this has ensured my ongoing custom”

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Posted 10 years ago

“Dear team - in my opinion the service to me Village Framing as a longstanding customer has gone down since the closure of Lion South. Close the branch if you must, but then please dont it so difficult to order 'what is required' do carry out my customer framing, because you have rules in place that do not allow me to order what I want! I asked for a wrap of expensive moulding - was told 'sorry, you must order more meterage. I dont want more meterage of your £9 pm moulding to do my job!!! I was told it was too flimsy to send. Rubbish, in my opinion, it was a chunky moulding. Incidently, if i ordered 30meters of slip, that would be more flimsy!! It would seem that you are trying to make a $ on the carriage. I may be wrong. If I go to a shoe shop for a pair of shoes, or online, I am not told I must order 2 pairs. I have had these issuses applied on line too, where the site doesnt allow check out, so then have to call to resolve the matter - a pointless exercise in the first instance. If you allow small time framers into your fold, then treat them as such - otherwise make it a proper trade customer account, with appropriate trade prices. Sorry to rant! The moulding quality has definately improved over time which is great. I see no point in changing the mount board codes - such is life! Why are everest paints soooooo expensive?? I shall continue to use Lion in the future. Best wishes Malcolm Baxter”

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Posted 10 years ago

“Lion Picture Framing, excellent customer service. Great suppliers for our independent business with fantastic customer service that we can't fault! We appreciate all your help with product choices and delivery is always on time and we get notified of a time slot.”

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Posted 10 years ago

“Very reliable and consistent supplier, great range of products. Communication is always spot on.”

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Posted 10 years ago

“Lion are very professional, there customer service is always very helpful.”

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Posted 10 years ago

“An excellent range at excellent prices. Counter service can be slow, due to training issues, pre-ordering works well.”

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Posted 10 years ago

“I had excellent service from Lion. I was not 100% sure of the product I needed but the member of staff very quickly was able to direct me to the items and their function. I received the goods two days later.”

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Posted 10 years ago

“Service at Lion is very good! the only problem I have is for the small framing business, where sometimes a single moulding is required! in this case one has to travel all the way to lion to pick it up! even though you are willing to pay for delivery!! this is most inconvenient!”

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Posted 10 years ago

“When I need framing and hanging materials I would never think of ordering from anywhere else. Great products and service.”

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Posted 10 years ago

“Goods came quickly by next day delivery, well packed and in good order. Excellent service and will definitely use again!”

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Posted 10 years ago

“Great product selection backed up with good stock levels and excellent customer service. Lion is the only place I would consider when shopping for sundry items.”

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Posted 10 years ago

“I am a painter working out of a studio at home. I used Lionpic.co.uk chop service and hanging gear to help me present my work for an upcoming exhibition. The guillotining is accurate and glass smooth. The sections of moulding are sensitively and sensibly wrapped. Hardware is if the best quality and dispatch is swift - next day for a small premium, great for last-minute workers like me. I will most certainly continue to use Lion for the foreseeable future. Thanks guys.”

Helpful Report

Posted 10 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,555 reviews