Little Dessert Shop Reviews

Name: Little Dessert Shop
Address: 50 WOLVERHAMPTON ROAD WEDNESFIELD, WOLVERHAMPTON
Rating: 3.22

3.2 Rating 123 Reviews

54 %

of reviewers recommend Little Dessert Shop

Company Reviews

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Metrics

3.2

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 330 995 0100

Email:

Hello@littledessertshop.com

Location:

50 WOLVERHAMPTON ROAD WEDNESFIELD
WOLVERHAMPTON
WV11 1UJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to love the dessert shop but the quality has really gone down. They have considerably reduce the size of the pancakes and its just not worse paying over £9 for . I thought it was just an Individual shop but I know tried both shops in Wolverhampton and the sloppy standards are the same . Shame it was really good at one time a couple of years ago but i cant justify paying that much for a dessert of such poor standards 😔”

Helpful Report

Posted 6 months ago

“Revived my cookie dough very cold with ice cream melted. After I’d finished the shop called me and asked how it was I told her it was cold she said “we’ll send another out” I said no it’s fine then went on to tell me to give them a 6 star review laughing to her colleagues in the background. I then said okay send me another never received won’t be ordering again”

Helpful Report

Posted 1 year ago

“Awful service from beginning to end at the Cardiff franchise. We first ordered a dessert platter and there was 4 people, they gave us only 2 plates, had to request more plates, the cutlery was dirty,so had to request for this to be changed. There was a hair found in one of the waffles..the unicorn dream waffle had hardly any cotton candy on it either. The hot chocolate was made with instant powder, not the standard you expect from this place to be honest!”

Helpful Report

Posted 1 year ago

“I ordered a dessert from here and it was literally disgusting because it arrived late and was stone cold. Before I could even cancel the order. I waited 2 hours and the waffle wasn’t even warm. Will not be ordering again”

Helpful Report

Posted 3 years ago

Hello, firstly I would like to sincerely apologies for the inconvenience due to COVID-19 we have been working with a limited team, following the government advice we are slowly returning to full force! Thank you for taking the time to communicate to us why our service did not meet your expectations. Little Dessert Shop currently boasts a high customer satisfaction rate and strives to exceed our customer expectations. Our sincere apologies for the unusual poor experience within our store. During this unprecedented time, we have faced new and unique challenges in terms of stock and staffing. We understand that this is not an excuse for any issues you have faced but we hope that you can consider this. Please could you provide us with a bit more information i.e. date, time, order number? We kindly ask that you email Hello@littledessertshop.co.uk with the subject header as the store you ordered from (e.g. Wolverhampton Store Complaint) and your email will be monitored and forwarded to the relevant store/area managers. If you do not include the store within the subject header it will be very difficult to pass on the complaint to relevant parties so please ensure you do this. We kindly ask you to allow 7 working days for us to resolve your query internally and get back to you. In the rare cases you have not received a response within 7 working days please feel free to get back to us here at Head Office. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Little Dessert Shop - Head Office.

Posted 3 years ago

Little Dessert Shop is rated 3.2 based on 123 reviews