“Was told by the lady sorting the lines for security to stand there which I did my wife was then told to stand there right on top of some one which she refused I then watched the security girl then go to the security on baggage check and point out my wife twice so when it come to her turn she was made to take all her makeup out of the plastic bag so he could check it and her prescription medicine to make a example of her utter disgrace so beware worst airport experience ever and I don’t ever complain so please be aware”
“I was going through security and was told to move from my line into a scanner machine (this message was given to me through hand signals by the way) which I did and then I stood there like an idiot with my hands in the air and the security man was shouting at me but I couldn’t understand what he was saying (it’s very noisy there) and eventually another passenger said to me that there was actually a queue for the scanner. I would never push in on purpose but security man just waved me into the scanner so how was I supposed to know here was a queue? When I tried to apologise, he just glared at me and waved me through. I understand they are busy but that security man was downright rude and for that there is”
“The security staff at this airport get away with murder. They talk to you like a dog and when you tell them it's like being treated like a criminal they refuse to assist you. This happens everytime I go through the body scanner. One woman with short hair in her 60s working in this area shouted all over the place " I refuse to help or talk to this person" in a very verbally threatening way. I blame it on lacking skills for the job. Don't forget it's the passengers that pay your wages and you would not get away with it at any other outlet.”
“I get security is paramount however, is there any need to be obnoxious with people at the start of their holidays, today is 17 June 2024 4.30am the large security man took a dislike to my wife because her plastic bag was an inch too big so we decanted into my bag, I personally saw him advise other staff to slow us down intentionally, by double checking her bag and holding us up, but I get it when they earn 25 % of what we do, non the less he was disgusting, very tall with a beard. U will do my utmost to avoid this airport in future.”
“My wife and I have used liverpool airport for years and it's absolutely tremendous.
So quick through customs
My wife has a wheelchair and the special assistance people are wonderful and so helpful.”
“My experience was terrible, as I was told by airport staff I was not allowed to board on a plane. As I'm apparently not a resident in the Isle of man. What's that got to do with anything??
And apparently passport was invalid/void etc.
Maybe if you ask the correct questions, like what use passport no. Then maybe we can get somewhere with this issue.
All I want to know is why can't I board on a plane?
I just want answers.”
“My experience was terrible, as I was told by airport staff I was not allowed to board on a plane. As I'm apparently not a resident in the Isle of man. What's that got to do with anything??
And apparently passport was invalid/void etc.
Maybe if you ask the correct questions, like what use passport no. Then maybe we can get somewhere with this issue.
All I want to know is why can't I board on a plane?
I just want answers”
“Airport is fine but car park is a rip off.
Charged to drop off, even if you don’t park up.
Want to use long stay? Prepare to remortgage your house/sell off your children if you haven’t pre-booked, which must be done several hours in advance.”
“The rudest people at security I've ever encountered anywhere in the world.
One lady seemed to think that the way to communicate was by simply by moving her head & sighing!
It's a lovely airport to transit through but these people spoil it completely”
“Horrible treatment at security. A woman with short cut fair hair was loud, vulgar, and not to mention indirectly racist. When told to remove liquids from our bag we did as told without argument. We needed to pull our bags aside to get rid of a bag as we were told persistently and rudely that we were allowed “1 per person” and had to cut down. Not to mention she was almost always shouting at passengers regardless of the small amount of people there.
She seemed constantly agitated, hurrying us for no reason. Myself and boyfriend did not feel the need to reply to such hostility. She grabbed my belongings and tried to show me how to shove them into the bag to save space. I ignored her and carried on how I wanted. As we were so quiet this seemed to annoy her even more and she raised her voice again in a staggered speech “you - speak - ENGLISH - yes????” We are Irish and so this was deeply offensive and we believe that our sallow skin tone was a contributing factor to such an ignorant comment. I didn’t go into this and replied “yes?” And she shook her head. My boyfriend said “this wasn’t such a problem on the way here” and she replied “well this is Liverpool, not Ireland or wherever you come from!”
Needless to say we felt disrespected and intimidated in front of the other customers who watched. We are only 19 and 20 so this was quite an ordeal for 2 young people just trying to get through security. Unnecessary.”
