Living and Home Reviews

Name: Living and Home
Rating: 3.97

4.0 Rating 883 Reviews

74 %

of reviewers recommend Living and Home

4.0

Based on 883 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Living and Home 1 star review on 4th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed at the quality of the chair. It was delivered in reasonable time but not impressed with the chair itself”

Helpful Report

Posted 2 years ago

“The chair leg has broken and I emailed to request a replacement leg and have had no response.”

Helpful Report

Posted 2 years ago

Hi Louise, Really sorry, just might be we don't work at the weekend, please give it few more days and they should respond you very soon. Best

Posted 2 years ago

“So far the product itself seems fine. However, there was no communication regarding delivery. I did not receive an email telling me the item had been dispatched. I also did not receive an email informing me of a delivery date, nor was I contacted by the delivery company telling me they were attempting delivery on the day. It was just luck that someone was at home to accept the delivery.”

Helpful Report

Posted 2 years ago

Dear Gary, Thank you for your feedback. We will investigate this, with our carrier and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“First windy day lots of the eyelets pulled out thought it would have been a bit more durable. Don't think I'd buy it again.”

Helpful Report

Posted 2 years ago

Dear Sean, Apology for your experience. We will look into the product further and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Large item arrived yesterday with no prior message of times. I live alone and up 2 flights of stairs and delivery driver said is not allowed to enter. Sadly could not accept delivery as had no way to get it up to my flat alone”

Helpful Report

Posted 2 years ago

Dear Belinda, Sorry for your experience. We will investigate with the carrier company and find out what happen. Thanks Kenny Living and Home

Posted 2 years ago

“First one came completely damaged they did send a replacement once I had sent photos but expected me to take the damaged one to the dump. The replacement arrived with small cosmetic damaged which I put up with because contacting them was a nightmare.”

Helpful Report

Posted 2 years ago

Dear Symon, Sorry for your experience. We will investigate further internally, and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Fire is lovely and delivery was quick, however, wrong remote came with it. Have tried to contact home & living with no success. Still waiting on reply.”

Helpful Report

Posted 2 years ago

Dear Customer, Apology for your experience. Can we have your order number? Our Customer Relation Manager will respond ASAP. Thanks Kenny Living and Home

Posted 2 years ago

“Nightmare to put together. Lots of little bits fiddly and frustrating. Found we needed more than two people when errecting the frame as very flimsy until fully built. Frame seems sturdy enough. Plastic panes seem very flimsy. Fingers crossed it makes it through the winter.”

Helpful Report

Posted 2 years ago

Dear Customer, Apology for your experience. Can we have your order number? We want to follow up and make improvements, to our products, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Quality of item sadly not as expected”

Helpful Report

Posted 2 years ago

Dear S McCann, Can you provide us with more details? Looking forward to your reply. Thanks Kenny Living and Home

Posted 2 years ago

“No notification of deliver date, half of the boxes were delivered on separate days. Advertised as including a floor but no floor include just a frame to raise a floor of the ground. Instructions are terrible, roof panel trim badly misaligned at corners”

Helpful Report

Posted 2 years ago

Dear Customer, Apology for the experience. Please can you provide your order number, our Customer Relation Manager will follow up ASAP. Thanks Kenny Living and Home

Posted 2 years ago

“The chairs arrived promptly, well packaged, and lovely colours. One of the armchair has a small cut through on the top side of the chair. It's not big but noticeable. The only thing is that they are advertising as velvet but the fabric is plush. A bit different as expected. Thus only 2 stars ✨”

Helpful Report

Posted 2 years ago

Dear Irina, Thank you for your feedback. We will take it on board. Thanks Kenny Living and Home

Posted 2 years ago

“Order not delivered so had to chase but they did manage to sort that eventually. Ring, don't bother with the contact page as they don't respond.”

Helpful Report

Posted 2 years ago

“Order was not delivered Said it had been damaged So I had to search for the same chair in other sites. But non available Shame as it was just what we wanted”

Helpful Report

Posted 2 years ago

Dear Pat, Apology for the experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Item was badly damaged offered discount.”

Helpful Report

Posted 2 years ago

Dear Simon, Apology for your experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“We ordered a folding beer table and two matching benches with back rests. The website said all products would come fully assembled, but when they arrived the benches needed drilling and screwing together. We did not have a drill ourselves so this was a real inconvenience. They also arrived pretty scratched up in the box, and also weren't varnished all over so we had to do this ourselves to ensure they were weatherproof. Overall we wouldn't bother ordering from Living and Home again.”

Helpful Report

Posted 2 years ago

Dear Customer, Sorry for your experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Hi I ordered a garden parasol which arrived but the stand never turned up and could not be found so the parasol was collected and I’m waiting for my refund”

Helpful Report

Posted 2 years ago

Dear Sallie, Sorry for your experience. We will investigate what happen and make improvement, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“I am sorry to say,that I was dissapointed with the product,the chair,itself looks good,but,if you look closley underneath,it is leaning to one side,I had to call an upholsterer in to help me construct it,the instructions where vague,quite honestley I am thinking of throwing it out, and buying another one, I think it was the way it was made,we could not remedy the lean,the sevice the fine,the product was not”

Helpful Report

Posted 3 years ago

Dear Alan, Sorry for your experience. We will consider your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“Lovely velvet chair and footstool however footstool seems to have crack in plywood under material and padding: emailed them about this 3 times and have still not had a reply. Very poor after sales service! 👎🏻”

Helpful Report

Posted 3 years ago

Dear Customer, Sorry for your experience. In the last 2 weeks, L&H had recieve large volume of orders. Our customer service staffs are doing their best to re-solve the problems. Can I have your Order number and provide you with our after sale service, personally? Thanks Kenny

Posted 3 years ago

Living and Home is rated 4.0 based on 883 reviews