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Living and Home Reviews

4.0 Rating 882 Reviews

74 %

of reviewers recommend Living and Home

Company Reviews

Product Reviews

4.0

Based on 882 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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info@livingandhome.co.uk

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Living and Home 3 star review on 27th August 2022

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Living and Home 5 star review on 24th August 2022

Living and Home 5 star review on 23rd August 2022

Jo-Ann Stevenson

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won't be ordering from this company again. Never before have I experienced such difficulty in returning goods. They don't have any telephone and, once I had realised that the courier they told me was coming each day to collect the goods was never going to come, finding a contact name and address to return them myself proved difficult too. I finally managed to get the goods returned, even though even that has not been acknowledged, within the 30-day limit. Had I not I suspect I would have been told "sorry, no refund, you've had the goods for 30 days". I'm really surprised that B&Q use a company like this as an associate supplier.”

Posted 2 weeks ago

“Bought a dining table from living and home, it's broken when it arrived. Emailed customer service for a replacement, got a even table in even worse condition. The only positive thing is the customer service does respond, one reply per day though. But the quality of the product is appalling.”

Posted 5 months ago

“I bought a 3meter parasol. When it arrived the box was battered and had been opened as there was a new line of staples up the full length of the box. When we put it up we could see that the pole was dented and scratched. It obviously was a used returned item so therefore secondhand, not impressed. If I had bought it from B&Q I would have returned it to the store. This was a very large parcel and unfortunately buying online you have the inconvenience of packing it and then parcel it back to Living and Home. (Very inconvenient) good way of them getting rid of used items. I will buy straight from a high street store in the future even if it costs more. This item should have been checked over before being sent out”

Posted 1 year ago

Dear Janet, Apologies for your experience. We are investigating your case and we will get back to you, ASAP. Thanks, Living and Home

Posted 1 year ago

“Very poorly finished, so much so that we had to repaint it. Would have sent the shed back but out of necessity needed to use it almost straight away. Would not purchase again from this company. Haven't contacted the company as I guess I won't get any further forward with them.”

Posted 1 year ago

Dear Susan, Apology for your experience. We will take on your feedback and make improvements in the future. Thanks Living and Home

Posted 1 year ago

“Updates would have been useful not to mention tracking details.”

Posted 1 year ago

Dear Customer, Apology for your experience. We will take on your feedback and make improvements in the future. Thanks Living and Home

Posted 1 year ago

“Bought a mini shed. To say poor quality would still too positive a comment for what arrived. It was broken in two places so requested a refund and collection. They did respond to my email immediatley and after several options to keep, partial refund or replace I eventually received a full refund. This particular item they do not collect so now have the pleasure of either a large bonfire - never a smart idea - or coughing up £40 for the Council to collect. Will not be using them again as wouldnt want to buy something else non- returnable.”

Posted 1 year ago

“The instructions were very unclear, felt like 3 steps forwards and 10 back. My dad is a joiner and struggled to figure it out, if you’re not handy don’t even bother. It was also covered in dents and scrapes before it was even taken out of the boxes. Once it’s finally together and minus the marks on it it’s a decent shed”

Posted 1 year ago

“I ordered 5 items..to me a large order. Other than the standard "thankyou for your purchase" I had no further communication re delivery. 1st item arrived with Yodel...2nd Item 2 days later by another delivery company and the 3 final items by another company. Apart from Yodel none of the delivery companies gave me prior warnings to delivery. Living and Home no communication whatsoever on when or how the deliveries to be made. I sent an email as to when and had no reply at all. Whilst the goods are great, I would NOT rate the company.”

Posted 1 year ago

Hi, I'm sorry for the poor communication and experience you've had. Thank you for your feedback, this will help us improve our system and create a better service for the customers. Warm regards, Living and Home

Posted 1 year ago

“Fast delivery etc however, emailed about 5 times regarding having to return the item and there was no response to any of these. Still stuck with a fire thst needs to go back!!”

Posted 1 year ago

“I'm still waiting on you to get back to me, I've sent 2 enquiries regarding the faulty item received”

Posted 1 year ago

“Poor customer service, don’t answer the phones or return your calls after leaving a message, don’t reply to emails, as you can quests I did have a problem but as you couldn’t be bothered to reply to either phone calls or emails I’ve had to write this comment”

Posted 1 year ago

“Item arrived without a base Disappointed”

Posted 1 year ago

Dear Customer, Apology for your experience. Can you tell us more, what had happen? Thanks Kenny Living and Home

Posted 1 year ago

“Not arrived ! Purchased 17 July. Goods are stuck with XDP courier ! I’ve had several emails from Kelina - no joy yet. I can’t even talk to courier as they won’t speak to me ! Once hoods eventually arrive I can review ! Check your records please !”

Posted 1 year ago

Dear Jenny, Apology for your experience. We are investigating your case and we will get back to you, ASAP. Thanks Kenny Living and Home

Posted 1 year ago

“This sofa is most definitely not what was advertised on the website. It is most definitely not linen and it had several wear marks on the wooden legs, which makes me think it has been refurbished or it was a show piece. The assembly instructions were for an armchair, not this sofa and the screws were all wrong and I had to figure out what to screw where and with what. Paid £160 but honestly, far too much for what it is and how it arrived.”

Posted 1 year ago

Dear Customer, Apology for your experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 1 year ago

“I ordered this bbq fire pit as it looked amazing … However when it came it I didn’t come with a griddle of which I believed it did (my fault) and also it was quite flimsy. I asked if I could send it back but it was going to be ££50 to send it back to them. So please watch out for the small print with the costs of returns. I decided I had to keep it at that.”

Posted 1 year ago

“Great price for the 4 piece Patio Lounge set. Over £100 cheaper than other suppliers. Delivery fairly prompt but the tracking times from the courier were miles out and resulted in us waiting in all day unnecessarily What was very disappointing is that 2 of the seat pieces were broken and the packaging had previously been un wrapped ( looking like it could have been a previous damaged return?) The communication and customer service has been good so far, but unfortunately we have to wait some time before replacement parts can be sent direct from the manufacturer, overseas. (If they actually arrive?) This has been very inconvenient as this set was shipped direct to our holiday home, 150 miles away from home, which we do not visit very frequently. We will now have to make a special trip to repair it when it eventually arrives.”

Posted 1 year ago

“Ordered 2 sets of patio furniture. Received half of one set and half of the other set. Refused to accept them and emailed customer service to advise. Thereafter there was a chain of emails and the person responding clearly did not understand what I had written. She kept asking me to return the furniture (that I had never accepted). As I was getting nowhere I tried calling customer service but got a message that said "we can't take your call right now" with no option to leave a message. I then emailed again to ask them to either provide another number or call me. Nobody responded to that at all. One day a delivery man turned up with the correct furniture. So, customer service is awful. Items seemed fine but was not purchased for myself so I can't really comment on the quality.”

Posted 1 year ago

“Item was not good quality.”

Posted 2 years ago

Dear Customer, Thank you for your feedback. Can you provide us with the order number? Our Customer Relation Officer will follow up. Thanks Kenny Living and Home

Posted 2 years ago

“You need to use a better courier. It took over a week to arrive.”

Posted 2 years ago

Hi Nicki, Your comment is very helpful for our further service to our customers. We are working hard with our courier to make the delivery quicker and more simple. Really sorry for the inconvenience it caused. Best regards

Posted 2 years ago

“Still awaiting advice regarding fitting of fire .so far from happy , also fire seemed to reduce daily on web ,”

Posted 2 years ago

Hi Ken, We are really sorry for the late reply. Could you please send the email to enquiries@livingandhome.co.uk and our customer service team will have a look for you? Best regards.

Posted 2 years ago

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Living and Home is rated 4.0 based on 882 reviews