LloydsPharmacy Reviews

"ONE STAR IS TOO GENEROUS\n\nI was given a paltry \u00a350 in Lloyds Pharmacy vouchers, and an apology, to compensate me for the ongoing meltdown of their service in Cambourne, Cambridgeshire after it had wasted several hours of my time. And after I had complained to its CEO and others.\n\nA week or so later to avoid the normal queue into the street at Cambourne I went to another Lloyds Pharmacy on the outskirts of Cambridge. Arriving before the published closing time of 6pm I found that it had closed at 3pm. A tatty notice was stuck on the shutter. I photographed it and sent the time and date stamped picture with another complaint to the same people. They never answered, not even 3 weeks later.\n\nToday I took the remaining \u00a320 voucher into the Cambourne store, waited as ever a while even to get in, selected an item priced at \u00a320, and was then told they wouldn't accept their own voucher.\n\nApparently HQ staff had given the poor staff a rollocking for taking the previous \u00a330 in Lloyds Pharmacy vouchers. And told them not to accept any more.\n\nIn front of a lot of waiting customers I stated that they needed to honour their own vouchers and not treat their staff like that, never mind customers. I insisted on them honouring this voucher. And I got my way. But I should not have had to argue. And weaker individuals would have skulked away.\n\nIn summary this has to be the worst run pharmacy in the UK. It is badly organised, too greedy to get the staff it needs in to sort out the mess that here in Cambourne has old and sick people queueing down the street in the cold and rain, and too abjectly dishonest and irresponsible, too much a Mickey Mouse organisation, to honour its own vouchers.\n\nUltimately they are clearly bullying their own staff. If employees are handed Lloyds Pharmacy vouchers then they realise these should be honoured. And they are putting themselves at risk of abuse or even assault, nd certainly upset, for refusing to honour them. But that's what this company is like. Damned greedy and irresponsible to a fault.\n\nDon't shop there, don't get your prescriptions from these prats, if you have ANY options to go elsewhere."