LloydsPharmacy Reviews

Name: LloydsPharmacy
Address: Lloydspharmacy Limited,Sapphire Court,Walsgrave Triangle, Coventry
Rating: 1.53

1.5 Rating 102 Reviews

12 %

of reviewers recommend LloydsPharmacy

1.5

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About LloydsPharmacy:

Lloydspharmacy is a leading community pharmacy and healthcare provider with over 1,650 pharmacies across the UK, mainly in community and health centre locations. We employ around 17,000 staff and dispense over 150 million prescription items every year. Lloydspharmacy is committed to ‘healthcare for life’ and our vision is to be a great healthcare brand. Our customers are our main focus and we endeavour to provide them with exceptional service and healthcare. Accessibly located within the heart of communities, our local pharmacies are right on the doorstep and strive to be the first choice for customer needs. We are much more than a dispenser of medicines. Prevention, management and treatment are at the very core of our business, and we aim to deliver high quality outcomes for chronic conditions, such as diabetes and heart health, and to support local communities in making informed health decisions.

Visit Website

Phone:

0845 600 3565

Location:

Lloydspharmacy Limited,Sapphire Court,Walsgrave Triangle
Coventry
CV2 2TX

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"ONE STAR IS TOO GENEROUS\n\nI was given a paltry \u00a350 in Lloyds Pharmacy vouchers, and an apology, to compensate me for the ongoing meltdown of their service in Cambourne, Cambridgeshire after it had wasted several hours of my time. And after I had complained to its CEO and others.\n\nA week or so later to avoid the normal queue into the street at Cambourne I went to another Lloyds Pharmacy on the outskirts of Cambridge. Arriving before the published closing time of 6pm I found that it had closed at 3pm. A tatty notice was stuck on the shutter. I photographed it and sent the time and date stamped picture with another complaint to the same people. They never answered, not even 3 weeks later.\n\nToday I took the remaining \u00a320 voucher into the Cambourne store, waited as ever a while even to get in, selected an item priced at \u00a320, and was then told they wouldn't accept their own voucher.\n\nApparently HQ staff had given the poor staff a rollocking for taking the previous \u00a330 in Lloyds Pharmacy vouchers. And told them not to accept any more.\n\nIn front of a lot of waiting customers I stated that they needed to honour their own vouchers and not treat their staff like that, never mind customers. I insisted on them honouring this voucher. And I got my way. But I should not have had to argue. And weaker individuals would have skulked away.\n\nIn summary this has to be the worst run pharmacy in the UK. It is badly organised, too greedy to get the staff it needs in to sort out the mess that here in Cambourne has old and sick people queueing down the street in the cold and rain, and too abjectly dishonest and irresponsible, too much a Mickey Mouse organisation, to honour its own vouchers.\n\nUltimately they are clearly bullying their own staff. If employees are handed Lloyds Pharmacy vouchers then they realise these should be honoured. And they are putting themselves at risk of abuse or even assault, nd certainly upset, for refusing to honour them. But that's what this company is like. Damned greedy and irresponsible to a fault.\n\nDon't shop there, don't get your prescriptions from these prats, if you have ANY options to go elsewhere."

LloydsPharmacy 1 star review on 23rd December 2021

Paul Dunwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company should be avoided at all costs. They are the worst customer service you can get. Very unhelpful, slow to refund and simply a horrid company to deal with. They took a week of questions and wanting images for a simple prescription. PLEASE don't ever use this appalling bunch of amateurs”