LGS Locksmiths London Reviews

Name: LGS Locksmiths London
Address: 11 Portman Gardens, , London, 11 Portman Gardens, , London, London
Rating: 2.48

2.5 Rating 62 Reviews

0 %

of reviewers recommend LGS Locksmiths London

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Phone:

+447838464093

Email:

office@locksmiths.ltd

Location:

11 Portman Gardens, , London,
11 Portman Gardens, , London
London
NW9 5AS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three star due to the unexpected cost. Apart from this great service. Great job done. Thanks”

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Posted 2 years ago

“I had issues with price but resolved it, refunded me the extra charges.”

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Posted 2 years ago

thank you for using our London locksmith services

Posted 2 years ago

“Fast response but the price was bit upper, overall good service”

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Posted 3 years ago

Thank you for the kind review and for using our Locksmith Services

Posted 3 years ago

“Good job made by the company but the dispatch was not transparent about the VAT tax. Overall good work”

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Posted 3 years ago

“The locksmith technician was 20 minutes later than suggested but other than that he did a great job at fixing my damaged locks. Thanks”

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Posted 3 years ago

“cane on time and got me in… the call-out price was higher than quoted over the phone and then added on charges. So it became 4x what they quoted. Used a bit of plastic card to get in. Whilst they got me in and I am thankful - i feel like I’ve been taken advantage of - and I’d urge potential customers to be wary of this. Or at least Very clearly ask for the price to be explained in advance!”

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Posted 1 year ago

“Very unhappy the way locksmith from Locksmiths.ltd operated today. Dan you need to take care of this. I got the front door lock. The locksmith said to me that the lock(latch) won't fit and he can change with one he has for £89(49 alabour + 40 new lock). I told him that it will be good if he fits the one I got and then he said he will fit it but has to do some extra work, basically now the job was exaggerated "extra work" and he throwed same price at me. I thought it may be tricky and that's why he is saying so. However when the actual job was done apart from chipping 1mm wide and 3cm of door length, nothing laborious or sweaty was done. I only realised this post the job was done and money was paid. For the work done when I asked the locksmith to justify addition £40 charge in addition to his £49 labour charge he started throwing tantrums saying you agreed. So in theory exaggerate the job, make the customer to agree and when customer challenges slap the same agreement in face ..what a game. The most stressful thing is the locksmith did not take my call then after. I would like to ask locksmiths.ltd where is 100% satisfaction that you boast on website. Looks like locksmith you send don't care for your values- "Our values are also our signs of identity: availability, immediacy, savings and quality". I don't mind to pay the money but such a way of operating is nothing less than thieving. Shame the way your locksmith treated his customer today. I would not recommend to use the service or if you use be alert and don't agree job exaggeration upfront.”

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Posted 2 years ago

“Quoted £60 for lockpicking (out of hours) with no mention of any other charges. Locksmith arrived and claimed he needed to drill lock. Request made for price to replace lock but locksmith refused to confirm, saying he was unable to confirm until entry was made. Only on gaining access were the full charges were revealed, just under £500!! DO NOT USE”

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Posted 7 months ago

“I am profoundly dissatisfied with the service I received from myLondonLockSmiths.co.uk. If I could give them a rating lower than one star, I certainly would. To begin with, the technician arrived a staggering 1.5 hours beyond the initially promised timeframe, even though their office had assured me of a 1-hour response. When he finally arrived, he managed to gain access to my property using nothing more than a rigid piece of paper. This service was agreed upon at a cost of £50 + VAT. However, the real frustration began when I requested the removal of a specific component. Without any prior discussion of additional charges, the technician proceeded to unscrew two screws on the lock and remove the lever. It is imperative by law that customers be informed of charges in advance. When I asked him about the cost of fixing it, he responded with, "It depends on the lock you need, and the removal has already cost you £39 + VAT." I was taken aback, as he should have discussed the fee beforehand. Adding to the ordeal, the technician's limited proficiency in the English language made communication extremely challenging, especially given the circumstances. It is absolutely vital for the company to provide thorough training to your staff for simple English for COMMUNICATION OF SALES - CREATING LEGAL BINDING CONTRACTS. My frustration with the unexpected second charge on the invoice cannot be overstated. The service line indicated me to email their office email office AT mylondonlocksmiths.co.uk for a refund, but no one answered after two weeks. This entire experience has been nothing short of dreadful.”

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Posted 7 months ago

“I just got conned out of 400£, I was locked out with my 6 months daughter it was freezing outside and I had nowhere else to go, I had a yale lock which other companies told me that it could have been opened without damage with a plastic card. I am reporting this to the police and trading standards. ALL THEIR REVIEWS ARE FAKE! COMPLETE SCAMMERS! FAKE FAKE FAKE !”

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Posted 1 year ago

“They are scammer, they quote one price on the phone then when they show up without even trying to pick the lock or use their tools they straight go in for the drill, they damaged my lock and my door, left a big hole and charged me 450 plus vat to open my door and then they installed a lock for 648 which I found online to cost only 20 pounds. Completely rip off. I am reporting them to trading standards, found out I am not the only one. An investigation is on course.”

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Posted 1 year ago

“An incredibly expensive experience which seemed to become more expensive after the locksmith dispatched, struggled to get into our house after we locked ourselves out. Charge upon charge added. Stay clear!”

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Posted 1 year ago

“Too expensive.The part of Door is less than one hundred pound in the shop, they charge me double price plus less than one hour labour and £50 for just open the door in seconds . In total cost me more than £400.”

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Posted 1 year ago

“Quoted £90 to drill. Charged £226 to drill for 30 seconds.”

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Posted 1 year ago

“I call the locksmith to unlock my door And didn’t ask the price When he opened the door He told me £360 for opening the door for 10 min ,that is really very bad , This company is a Robber Thief,they know I had to pay this money,bad people, S*****t”

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Posted 1 year ago

“Avoid at all costs 247 premise but charge extra for late work. I did ask on the phone if there were any suprise fees and the guy said it just costs £70 for the job with no call out fees. There are call out fees, VAT and extra jobs just added. Ended up paying 4x the amount the guy said on the phone. Please do not trust them! The guy who did the job did a decent job but was clearly drunk I would put 0 stars if i could”

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Posted 1 year ago

“Extortionately expensive, with opaque pricing. We wanted two locks replaced. Pricing comprised of a call-out charge, a charge per lock fitted and the cost of the lock. We were quoted c£700 for one of the new locks when we could buy it for c£150 online ourselves. Would not use again unless a complete emergency (they do get locksmiths out to you quickly).”

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Posted 2 years ago

“Not professional as they claim. The locksmith was watching a video on youtube for example. Price is expensive for a simple job. The locksmith will quote a higher price so just make sure it's the one you were told on the phone. They also don't mention VAT in the original quote so make sure they don't change the price when they arrive.”

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Posted 2 years ago

“Locked myself out. Was quoted £59 to get in. As soon as the locksmith arrived he took one look at my door and told me he’d have to drill through it which bumped the cost to £180. To replace the lock it would cost £300. They walked away with £612. He only left me with one key so I went straight to a locksmith to get duplicates who told me the whole process was unnecessary and should have cost £80. A new lock of that nature is only £232 anyway and to top it off, all of these locks come with 3 keys so I feel thoroughly unsafe now knowing the locksmith has the other 2 keys. Tried to call up to speak to them and the receptionist was rude to me and fobbed me off. DO NOT USE THIS COMPANY. I will be taking this matter further with the regulators”

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Posted 2 years ago

Can you show us the invoice?

Posted 2 years ago

“PSA - Avoid if you want (a) To not get ripped off, (b) a good service. They charged £550 for the installation of two locks, one of which was installed upside down, and the doorframe was damaged during installation. When we tried to contact the company directly, they blocked both mine and my girlfriend's number after we initially lodged the complaint - this is after they had agreed to return to fix the poor job. P.s. They didn't turn up. Please avoid this company.”

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Posted 3 years ago

Thank you for the review. This work was carried by a subcontractor. All the best

Posted 3 years ago

LGS Locksmiths London is rated 2.5 based on 62 reviews