Loft Storage Room Company Reviews

Name: Loft Storage Room Company
Rating: 4.94

4.9 Rating 556 Reviews

99 %

of reviewers recommend Loft Storage Room Company

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4.9

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Loft Storage Room Company 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome, turned up on time and got the job done and answered all our questions as they went along. Very happy with the outcome.”

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Posted 3 years ago

“The Loft Storage Room Company are great!! Very polite, helpful, courteous and obliging. Our loft room wasn't the easiest job to tackle, but all the team did their absolute best to help achieve the goal. The office staff are fab to deal with, and the chaps that came to do the job were equally as nice! Overall, we would recommend anyone considering loft improvements, to give this company a call!”

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Posted 3 years ago

“I would highly recommend this company as I found them to be very clean and tidy workers. Had very little disruption to my day. And they did a 1st class job.”

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Posted 3 years ago

“Good to deal with, reliable and did a good job. Very happy with the result at a reasonable price. I wish more companies were the same. Thank you.”

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Posted 3 years ago

“We had a fantastic experience with the loft storage company. From fantastic quick email responses to brilliant workmanship.”

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Posted 3 years ago

“Quick and efficient service - would recommend”

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Posted 3 years ago

“Would definitely recommend Loft Storage room company. Great service received overall & Martin did a great job on the day. Hassle free & easy”

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Posted 3 years ago

“We highly recommend the Loft Storage Room Company. Everyone we dealt with was professional and informative. Ontime and good quality work.”

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Posted 3 years ago

“I found there price to be really good and the staff to be amazing. Clean, efficient and fast. Workmanship very good”

Loft Storage Room Company 5 star review on 27th August 2021

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Posted 3 years ago

“We were very pleased. The fitters were very efficient, polite and quick and made a very good job. The price was very competitive and I would thoroughly recommend.”

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Posted 3 years ago

“Excellent custom service, from beginning to end. Polite, considerate and efficient interaction with this company on the phone, during the installation and subsequently. Very satisfied and can highly recommend. Prices seemed fair and reasonable too.”

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Posted 3 years ago

“This company do exactly what they say they will, when they say they will do it. The job started and finished on time. The team are courteous, tidy and very helpful. The end result is a very useable loft area that will be a valuable addition to my home and allow me to have my spare rooms back instead of using them as office and storage for my small business. I can’t recommend them highly enough. Thank you.”

Loft Storage Room Company 5 star review on 27th July 2021

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Posted 3 years ago

“We were very pleased with the service provided The workers arrived on time, kept the hall and landing covered well and cleaned up completely after they had finished.They were polite and friendly. They did a good job of demonstrating the telescopic ladder.We are happy to recommend them”

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Posted 3 years ago

“An easy and outstanding service from beginning to end. Would totally recommend this company. The survey was done on time and accurately and under no obligation to buy certainly not a £100 deposit! We chose what we wanted done from the quote and the office staff were excellent giving us exactly what we needed and not at all pushy trying to sell other goods. The guys arrived on time, Josh and Charlie and were the best any one could want. They were both very efficient, the work was done in a timely manner and to an extremely high standard. They cleaned up and hoovered after they had finished and at the same time were friendly and very informative of the work we had done. I would definitely recommend this company to anyone needing loft storage space. I was concerned to begin with as a new build but Josh put me totally at ease at that everything was safe and my loft is now filling up lovely!”

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Posted 3 years ago

“Smooth process from the first telephone call to the extended trap space and ladder being fitted. Good communication and an overall team effort throughout, ending with a nice tidy job completed.”

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Posted 3 years ago

“After almost three years of constant use of my loft ladder, the ancient floor boards to which it was attached had begun to give up. I asked Loft Storage Room Company if they could take a look and two very pleasant gentlemen arrived exactly at the time arranged and reattached the anchors to a new board firmly fixed to the joists. 20 minutes and the job was complete and better than that, it was done under the warranty. They explained exactly what they had done, left no mess and left me impressed. I would love to recommend them and the Loft Storage Room Company to anyone considering a loft ladder. Absolutely super service.”

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Posted 3 years ago

“The loft, once an area where one didn't want to go, is now transformed to a bright usable storage room - Chris and Matt certainly had their work cut out, especially working in such a small dark space, they did a really brilliant job. Aidan installed 2 Velux windows in the roof which was done superbly. Ellie in the office was very friendly and communicative - all in all, I would definitely recommend them.”

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Posted 3 years ago

“The fitters arrived promptly on the agreed day and worked efficiently and tidily. The work completed was as described.”

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Posted 3 years ago

“We had a loft ladder fitted and from the start to end I’m very happy with how this company handled things. Greg came to fit the ladder and he was very professional, would recommend. Staff in the office were nice and helpful too.”

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Posted 3 years ago

“ATTENTION TO ALL NEW CUSTOMERS THEY CHARGE £100 FOR A VISIT BEFORE THEY DO ANYTHING. THIS IS AGAINST CONSUMER PROTECTION ACT. DO NOT PAY £100 , IF YOU DONT LIKE WHAT THEY OFFER, YOU LOST £100 THESE PEOPLE ARE BUNCH OF COWBOYS. BE CAREFULL. ITS LIKE TO HAVE A TEST DRIVE YOU HAVE TO PAY £100 IN ADVANCE AND IF YOU DONT LIKE THE CAR YOU LOST £100. THEY NO BUSINESS ETHICS.”

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Posted 3 years ago

Andrew, Under normal circumstances, it would be impossible for a company of our size to be able to identify you as a customer from your first name alone. However, your call to us yesterday has left us with no doubt that, although you are not a customer of ours, it is clear who you are. Your telephone call was automatically recorded, as with all our calls, and has been reviewed internally. You were aggressive and abusive to a young member of our sales team, causing considerable distress. When the office manager took over the call, they too were screamed at and insulted. This level of abuse directed to our staff is unacceptable and the comments you made in this review are inaccurate and disregard the truth of the matter. We object to your defamatory comments, which are not an indication of the ethics we adhere to as a company and are also clearly libellous. We have never in the history of this company been referred to as ‘cowboys’ and we stringently object to that connotation. Your telephone call and subsequent review are now in the hands of our solicitors. To clarify, we only ask for a £100 survey charge for one product in our entire range, namely the Timber Foldaway Deluxe. This procedure was put into place several years ago to combat select competitors who were advising customers to obtain a survey from us, at our expense, to analyse whether the hatch could be altered to accommodate this ladder and then to return to them for an under-cut quote, without incurring the costs of the survey themselves. It should be noted that the price of this ladder is openly advertised before committing to the survey and it is explained that should you proceed with the installation, the £100 is deducted from the final invoice. In addition, should the ladder not fit, the £100 is refunded and therefore the cost of the survey is absorbed by our company without any financial impact to the customer. To conclude, we are not inclined to conduct surveys for other companies due to the expense of dedicated, qualified surveyors and all related costs that go with it. In terms of your accusation that we as a company are breaching the Consumer Act 2019, you are misinformed. All our potential customers have a customary 14-day cooling off period should they change their mind, and we strictly adhere to that. Our procedure is clearly advised to our potential customers prior to booking a survey for this ladder, which they are of course free to accept or decline. This was something our office staff tried to explain to you but were met with abuse and threats. We advise that your threat to ‘do everything in your power to destroy this Company’ could result in legal proceedings against you. In addition, any further verbal and/or threatening abuse levelled at our staff will be forwarded to the relevant authorities.

Posted 3 years ago

Loft Storage Room Company is rated 4.9 based on 556 reviews