“Items dispatched in good time, not super fast, but reasonably quickly - very happy with that, all the products I need are available from Logicalskincare. I also enjoy the samples, helpful to try new product lines - very happy.”
“Thank you for a very efficient and prompt service. Your dynamic skin recovery with spf 50 is the best on the market. My husband had a skin condition and since he started using Dermalogica his skin is amazing. I was so happy to receive my hydra mist spray, i just love how it refreshes your skin in this hot weather. Thank you to the team at Logicalskincare, we would never buy anything else.”
“Always great prices, beautifully packaged, speedily received & they have regular special promotions, which are great. Very helpful if you need to call for any reason”
“One of the cream was not fully filled, When i contacted them to let them know and find out about the return, I received the answered below. Very poor from a customer service perspective. Defenitely i wouldn't recommend to buy anything from them
Please rest assured that this product has, in no way been tampered with. We are one of very few online companies that have earned the status of "authorised retailer" on Dermalogica's website and would do absolutely nothing to jeopardise that position. Almost every product you buy from any company won't be filled to the absolute top (think cereal, crisps, toothpaste even). It's also not very nice to read that a customer (one of almost 12,000 registered customers not including several thousand guest shoppers) would suspect us of tampering with any product.
That said, if you wish to return the product you're free to do so, but we won't refund the cost of postage to you as the product is in the condition in was received by us. It can also take longer to get to us as we are working limited hours. Once the product is received by us, we would action a refund.
Having purchased from us several times now, we're really disappointed by your reaction, but can do no more to reassure you.
This is where on our site you would find out how to return a product.
https://www.logicalskincare.co.uk/content/returns-policy/”
This customer emailed us to tell us that this was the second time she has ordered this product from us and that the tube wasn't fully filled she also claimed that it was because it seemed it had been used before sending to her and that this was not acceptable! We were told in her email this was not acceptable that it had been used. The implication is clear that she believed we had used the product before sending to her, not once, but twice. with 4.9% positive reviews why would a company risk that positive return from customers ever do that? A very disappointing interaction.
