“Amazingly prompt delivery. Only reason it's not 5 star is the website experience - if this could be improved when trying to see samples would be 5 for me! Thanks!”
“Ordered multiple times from logical and their service is always outstanding. Great prices, quick to deliver the items and the free samples are a lovely touch! Would never go any where else for Dermalogica products”
“Joan was so kind and helpful with my on line/ by phone order and it arrived with warp speed. Thank you for the extra treats as replacement for a sold out product....so appreciated...and little things like doing a face mask really help at this time. Thank you...I absolutely recommend Logicalskincare ....top people!!”
“They're usually very quick and efficient. This time, maybe because of staff shortages in Covid-crisis, there was no email to say it had been despatched and it took longer to arrive. Might have been Royal Mail's problem as the box was badly damaged and it came wrapped in plastic! The content was still fine, however, so I haven't complained.”
Hello Carol,
Thank you for review. As you've made a few points we thought it would be worth clarifying things for you. We have put a line at the top of all our confirmation emails at the moment that there may be a delay in dispatching orders as we depend on deliveries coming to us on time and these are sometimes delayed at the moment. There isn't much more we can do to protect our orders as we already box this type of product and pad the box is padded with bubble wrap which we think is what you mean by wrapped in plastic as your order for this product always is. We do know that Royal Mail are as busy at the moment as they are at Christmas so they may not have handled your box with as much care as usual, although this is no excuse for mishandling. We hope this reponse helps.
“Great website, quick delivery (even with the Covid-19 restrictions) and just loved being able to choose free samples. I will 100% be using the site again 👍🏻”
