“I had trouble finding my confirmation email with the barcode for my tickets some months after booking a show and began to panic we may not get seated when going to our event. I emailed the customer service and Francesca replied to me immediately with some trouble shooting prompts and got my confirmation resent to me very quickly! I was so grateful for her help and now am looking forward to attending our show without the anxiety turning up without proof of purchase! Thank you so much!”
“I was very impressed with the prompt response and the polite professional and friendly communication.
Excellent. It is very much acknowledged and appreciated”
“d a wrong date in error, contacted your team (Francesca). prompt reply , date changed. Appreciate such excellent customer service in such difficult times as these.”
“I booked my tickets early Sunday morning for an event the same day. When I didn't get the confirmation, with my tickets, as quickly as I had expected I contacted the London Ticket Club by email and was really delighted (it was still only about 8.30am) to get a super helpful email from Francesca with the necessary ticket information. If I hadn't had her help, I would have had real problems getting into the show.”
