“Update 10/11/2024: 18 year Long costumer. Purchased Roof, 5 Doors, 4 Screen Doors, 13 Window.
Issue with Door install project, Long's error and lack of correcting timely. SO Disappointed.
Long installed the wrong doors, and have been given me the run around for 2 years now. This is horrible, who ever answers the phone like to say managers are in a meeting or I will call you back tomorrow.
Something has changed for the worst at Long. This was been a bad situation that Long is making worst. BEWARE. Until something change back be very cautious and careful. Long makes mistakes and no longer stand behind their mistakes.”
“I had Jordan come out around April or May. I signed a contract. He said I can get my roof done in July. I have yet to get that roof. Now it is causing more damage to other parts of the house. I own a mobile home in Berwick Maine. I have asked several questions that went unanswered. Got their attention when I told them I was going with another company. I believe they are doing higher paying roofs over mine. Apparently my cost is not sufficient enough to do right away. I personally would not recommend this company for any job. Today is 9/19/24. Still no roof. I was told iit will be done in 2 to 4 weeks. I then told them I hope it will be sooner as it is doingore damage in other areas now. I have consulted an attorney about this matter. Let's see what happens.”
“Everything was wrong. April 1 was demo and now in May, still dealing with issues. Latest is gap in surround. Floor had to be completely replaced. Toilet was compromised and took three visits from plumbers. I had to initiate inspectors for both signings - absolutely no communication. Very sloppy job - caulking everywhere and walls definitely not "paint ready". No shower for 5 days and 2 of them they were here for over 8 hours. Probably will get nowhere since I'm making payments but intend to take some action. Way too much money to ignore the stress and have had to hire my own man to clean up their mess. I have sent many pictures - my daughter is helping - and no response!”
“I went with a different company and now Long home representatives will not leave me alone.
I have blocked them numerous times and they call me from different numbers. I have verbally and repeatedly made it clear I don't want their services yet they still call several times a day! This is harassment! Steer clear.”
“It took them four months to complete a four day roof job. The first crew didn’t tarp it properly and our living room literally flooded during a rain storm. Four days later the same exact thing happened in our master bedroom. Ceilings, walls, insulation and hardwood floors all needed to be replaced. This set up a four month indoor construction project that we had to endure. We had out of pocket expenses including but not limited to paint, packing and unpacking our home, and repair of our shorted out security system. $3100 they now refuse to reimburse after agreeing to it. Further more the contract clearly states bronze drip edge, and we have white on cedar trim!
Nightmare in NH. Think twice.
Get a quote from Home Depot or Lowe’s. They will be less expensive and I guarantee better support and customer service.”
“Carol Dolch lied to me and my building management about “disclosure laws” causing months of delays. She has been very unprofessional taking weeks to respond if at all. (240) 473-1437 her direct line is mostly never answered unless you call HR to connect to her.”
“Terrible customer service. Was called and scheduled an appointment for consultation on a Thursday. Called on Wednesday by them stating they had an emergency and couldn't make it on Thursday. More than 24 hours before the appointment?? Called today and asked again to reschedule to a different time and on a different day. If I make am appointment I expect you to keep it the first time.”
“From December 17, 2021, when long Roofing called to schedule my installation, they installed January 11, 2021, although the workers were on time and worked to the end, my roof looks great. But once it started raining a different story, water from the rain to this day is still coming into my attic, I have 3 buckets trying to catch as much water as I can. I have called long roofing 3 times about it, they sent someone out on March 28, 2021, to fix it, but then said to me they are not coming back out if it starts to leak again. When It rained my roof started leaking again, a representative from Long Roofing came back out took pictures and said I see the problem I will inform my boss, the boss called me and said they will fix my roof, but to this day they have not come back out to fix my roof, it has also damaged my livingroom ceiling area, so I am going to have to reach out to my lawyer on this matter”
