“I went with a different company and now Long home representatives will not leave me alone.
I have blocked them numerous times and they call me from different numbers. I have verbally and repeatedly made it clear I don't want their services yet they still call several times a day! This is harassment! Steer clear.”
“It took them four months to complete a four day roof job. The first crew didn’t tarp it properly and our living room literally flooded during a rain storm. Four days later the same exact thing happened in our master bedroom. Ceilings, walls, insulation and hardwood floors all needed to be replaced. This set up a four month indoor construction project that we had to endure. We had out of pocket expenses including but not limited to paint, packing and unpacking our home, and repair of our shorted out security system. $3100 they now refuse to reimburse after agreeing to it. Further more the contract clearly states bronze drip edge, and we have white on cedar trim!
Nightmare in NH. Think twice.
Get a quote from Home Depot or Lowe’s. They will be less expensive and I guarantee better support and customer service.”
“Carol Dolch lied to me and my building management about “disclosure laws” causing months of delays. She has been very unprofessional taking weeks to respond if at all. (240) 473-1437 her direct line is mostly never answered unless you call HR to connect to her.”
“Terrible customer service. Was called and scheduled an appointment for consultation on a Thursday. Called on Wednesday by them stating they had an emergency and couldn't make it on Thursday. More than 24 hours before the appointment?? Called today and asked again to reschedule to a different time and on a different day. If I make am appointment I expect you to keep it the first time.”
“From December 17, 2021, when long Roofing called to schedule my installation, they installed January 11, 2021, although the workers were on time and worked to the end, my roof looks great. But once it started raining a different story, water from the rain to this day is still coming into my attic, I have 3 buckets trying to catch as much water as I can. I have called long roofing 3 times about it, they sent someone out on March 28, 2021, to fix it, but then said to me they are not coming back out if it starts to leak again. When It rained my roof started leaking again, a representative from Long Roofing came back out took pictures and said I see the problem I will inform my boss, the boss called me and said they will fix my roof, but to this day they have not come back out to fix my roof, it has also damaged my livingroom ceiling area, so I am going to have to reach out to my lawyer on this matter”
