“They didn’t. And reading other reviews I’m seeing when work is completed and there’s an issue they won’t give you the time of day. We just had work done and plumber was excellent but we didn’t get the shower rod which is longer than standard and the customer service rep Jerry didn’t add to invoice. For the price we are paying seems small for them to get for us but they are abrupt and quick to hang up on you. Their so called warranty doesn’t look too solid. I would not recommend to anybody and doubtful of their warranty and quality”
“Update 10/11/2024: 18 year Long costumer. Purchased Roof, 5 Doors, 4 Screen Doors, 13 Window.
Issue with Door install project, Long's error and lack of correcting timely. SO Disappointed.
Long installed the wrong doors, and have been given me the run around for 2 years now. This is horrible, who ever answers the phone like to say managers are in a meeting or I will call you back tomorrow.
Something has changed for the worst at Long. This was been a bad situation that Long is making worst. BEWARE. Until something change back be very cautious and careful. Long makes mistakes and no longer stand behind their mistakes.”
“I had Jordan come out around April or May. I signed a contract. He said I can get my roof done in July. I have yet to get that roof. Now it is causing more damage to other parts of the house. I own a mobile home in Berwick Maine. I have asked several questions that went unanswered. Got their attention when I told them I was going with another company. I believe they are doing higher paying roofs over mine. Apparently my cost is not sufficient enough to do right away. I personally would not recommend this company for any job. Today is 9/19/24. Still no roof. I was told iit will be done in 2 to 4 weeks. I then told them I hope it will be sooner as it is doingore damage in other areas now. I have consulted an attorney about this matter. Let's see what happens.”
“Everything was wrong. April 1 was demo and now in May, still dealing with issues. Latest is gap in surround. Floor had to be completely replaced. Toilet was compromised and took three visits from plumbers. I had to initiate inspectors for both signings - absolutely no communication. Very sloppy job - caulking everywhere and walls definitely not "paint ready". No shower for 5 days and 2 of them they were here for over 8 hours. Probably will get nowhere since I'm making payments but intend to take some action. Way too much money to ignore the stress and have had to hire my own man to clean up their mess. I have sent many pictures - my daughter is helping - and no response!”
“I went with a different company and now Long home representatives will not leave me alone.
I have blocked them numerous times and they call me from different numbers. I have verbally and repeatedly made it clear I don't want their services yet they still call several times a day! This is harassment! Steer clear.”
“It took them four months to complete a four day roof job. The first crew didn’t tarp it properly and our living room literally flooded during a rain storm. Four days later the same exact thing happened in our master bedroom. Ceilings, walls, insulation and hardwood floors all needed to be replaced. This set up a four month indoor construction project that we had to endure. We had out of pocket expenses including but not limited to paint, packing and unpacking our home, and repair of our shorted out security system. $3100 they now refuse to reimburse after agreeing to it. Further more the contract clearly states bronze drip edge, and we have white on cedar trim!
Nightmare in NH. Think twice.
Get a quote from Home Depot or Lowe’s. They will be less expensive and I guarantee better support and customer service.”
“Carol Dolch lied to me and my building management about “disclosure laws” causing months of delays. She has been very unprofessional taking weeks to respond if at all. (240) 473-1437 her direct line is mostly never answered unless you call HR to connect to her.”
“My Husband was working in our garage and a piece of the ceiling fell down in front of him. Unfortunately we were not expecting to have to deal with a new roof but this is part of owning a home. Contacted Long Home and we had Connor Kearn who is a Product Specialist meet with us. Connor was absolutely wonderful. Very thorough and polite. Explained every product they use and answered all our questions. We decided to do our house as well and Connor helped to make this possible. My Husband and I feel that Connor is an asset to your company and want to Thank Him for everything. Again Thank You Connor and Long Home.”
“Christian Rivas came over tonight to take a look at my bathroom and to give me an estimate for a new bathtub. He took the time to listen, took notes and listed my concerns.He was very patient and thorough in explaining something that seems to be overwhelming for me. Knowledgeable and personable, he is a great asset to your company.”
“Terrible customer service. Was called and scheduled an appointment for consultation on a Thursday. Called on Wednesday by them stating they had an emergency and couldn't make it on Thursday. More than 24 hours before the appointment?? Called today and asked again to reschedule to a different time and on a different day. If I make am appointment I expect you to keep it the first time.”
“We had a 2 pm appointment with Long Home Roofing on April 4, 2023. There representative Teresa Butts arrive promply on time. Teresa was very thorough and knowledgeable in explaining to us about Long Home products they use to replace our roof. She brought out sample of product for my husband and me to see and actually we pick what type of root we wanted and color. Her patience in working with us in financing was very helpful and well appreciated. We enjoyed working with her. Yes, we would definite recommend Teresa to anyone for root replacement.”
“I spoke with Brian on the phone about my roofing needs. Brian was very kind and considerate, considering I didn't know much about my roof. Brian helped to educate me about what my next steps are with Long Home Products. If everyone at Long Home Products is this helpful, I will certainly be recommending these services.”
“From December 17, 2021, when long Roofing called to schedule my installation, they installed January 11, 2021, although the workers were on time and worked to the end, my roof looks great. But once it started raining a different story, water from the rain to this day is still coming into my attic, I have 3 buckets trying to catch as much water as I can. I have called long roofing 3 times about it, they sent someone out on March 28, 2021, to fix it, but then said to me they are not coming back out if it starts to leak again. When It rained my roof started leaking again, a representative from Long Roofing came back out took pictures and said I see the problem I will inform my boss, the boss called me and said they will fix my roof, but to this day they have not come back out to fix my roof, it has also damaged my livingroom ceiling area, so I am going to have to reach out to my lawyer on this matter”
“We had James Demchenko for ordering and permit Info and he was the most pleasant Gent we ever had for home improvement.
we recommend James and Long Home and give them a 5 Star rating..
James called us to make sure all went well.
Thank You James and all at Home Roofing
Helga Braun G.”
“Connor Kearn came up at 6pm to do an evaluation of the roof on our home. Good thing he did because our roof had some unseen problems. He was very thorough about the products they use and he worked very hard to get the financing so we could get a new roof. He was very nice and would recommend the company and Connor to anyone.”
“The representative that Long Home Products sent to my house was extremely knowledgeable very courteous and wanted to help me with every issue I had. He went above and beyond to get the price I could afford and gave me every option of a discount. I am awaiting a date for the install of my new roof I was told 3 to 6 weeks but I was assured that because I have some issues with my roof now that it would be sooner than that.. He brought products for me to physically handle so I could pick out what roof I wanted what colors what texture what underlayment under everything what Roof Vents went on the house just extremely extremely professional. Thank you so much for a wonderful experience.”
“Gavin Rickert gave me a most professional and detailed presentation on roofing projects. The details of materials and installation gave no doubt as to the high quality of Long Roofing.”
