Look after My Bills Reviews

4.3 Rating 628 Reviews
B-
Happiness Grade

Look after My Bills have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A-

Price - Excellent

88.24%
Industry Average
These guys have saved me a fortune. I am £539 in credit in 6 months even though I am paying a lesser price than British gas. A note about British Gas I was gas and electric and it shows here just how much I was overpaying. Really impressed and they will really save you money
- Strve
Heard encouraging things about LAMB on BBC "You and Yours". Since then they have twice helped me switch - and save money - without hassle. As I am not the kind of person who finds price comparison and switching easy (never get into the right mood at the all-important moment), I'm very pleased with the help I have received.
- Anonymous
I signed up to LAMB 12 months ago after my energy company hiked up the price, I have not been disappointed.. they do all the leg work and have saved me over £200 last year, when my contact was ending they contacted me to inform me they would be looking for a new supplier, they found me a different company and have saved me once again.. I would not hesitate to recommend to others as they offer a great service & it’s free!!
- Catherine
A

Delivery - Fast

100.00%
Industry Average
Everything taken care of without fuss & friendly emails & helpful on phone if like me technology sometimes gets the better of me.Excellent customer service & good delivery of best utilities for your needs
- Janet
F

Refunds - Difficult

22.22%
Industry Average
After switching me from Utility point in October . Look.After My Bills (LAMB) left me with credit with Utility point of £211 I have still not been able to get my credit refund , LAMB have played no part in helping me this situation they caused by switching my services. They have also declined to take any responsibility for the action. Not the service I expected to receive , ISO I strongl do not agree they look after your Bills 😡
- Nigel Voyce
I rang them early December to make them aware of this and 3 weeks on I still haven't received a refund.
- Anonymous
This company should be investigated for it’s shameful practices. They tried to switch me to a more expensive company and ignored my requests to cancel, the company that I was to switch too also ignored my requests, illegally, until they had taken over £140 from my account without authority. They did not provide me with any gas or electric so I view their action as straightforward theft. Wow betide them and Look after My Bills if I do not get an immediate refund! Avoid this disreputable and disrespectful company!
- Anonymous
89.39%
Industry Average
All the claims you made were realised and some , i hope to use your service again in the next 2 weeks.
- Terry Risebrow
Just such an easy service to use. You don't have to remember when something is due - all the hard work is done. I was concerned that I might have to do more contacting companies but it was all done. Very pleased that I use them.
- Sally
I love LAMB!!!! The customer service is fab, if you ever phone someone (a human) always picks up and is friendly and helpful.
- V. Smith.