“After placing and paying for an air fryer from Loot, I really was apprehensive as I read some bad reviews...
Not at all!! Loot was brilliant with my order! Expected my order after Christmas but it was delivered in just 3 days!! BLOWN AWAY!
Thank you Loot, will 100% buy from you again - easy 5 stars!”
“Loot is always on time and really trustworthy.My latest order were books for my Grand son that came to visit 2 weeks ago from the USA.What a pleasure to saw him enjoying his books in time.Thank you Loot”
“I have been buying from loot for a number of years now and I am truly happy to say that I was not once dissapointed or dissatisfied with any of my products. Two of my last order was a 'glow friendship bracelet kit and a nail designs kit'. I always get 100% of what I order every single time. Thank you Loot team for never disappointing me and for always being friendly and helpful when I phone through. Gwendoline Whitebooi”
“I find it very sad that there are so many bad reviews, maybe Loot you need to investigate and find the cause and what is letting your service down. I can only say wonderful things about my experience as one of your customers. I purchase from overseas and use your company to send local birthday presents etc. I recently had a query and despite the time difference received a reply in 24 hours. Come on Loots don’t let yourself (and me) down, aim for 100% good reviews!”
“Had excellent service from Loot. The delivery was even before the time stipulated. Loot kept us updated from the time when the order was placed until the time the product was to be delivered.
This is not the first time we shop at Loot, and it will definitely not be the last.
Well done - Keep up the excellent client service!”
“Had excellent service..delivery was even before time stipulated.. Had a slight issue when ordering sent enquiry was rectified immediately will support them again”
“Bought a robotic vacuum from them almost a year ago, received the item in a very good working condition and in less than a week. After almost a year i started having problems with the machine, i then came into contact with loot and they sent a courier to pick up the item, after a week they confirmed that they would not be able to repair or replace the item and i got a full refund from them. Very friendly staff, very helpfull. Keep it up!!! Will keep on supporting them and i recommend them to anybody.”
“I bought electrical appliances from them. I got them within the stipulated time and nothing was broken. Delivery is free if you purchase products that are worth R350.00 or more.”
“Should be minus 5 stars. Waited 22 days for my order (3 books thats available in every single bookstore) to finally be sent to me, and then the parcel goes missing, after another 8 days. Now I have to wait again for them to decide how they are going to handle this...who knows? Service is a disgrace....rather make use of takealot. Wish I read the reviews on hellopeter before I ordered”
“Every single time we have ordered books online at Loots we have had major issues - lead times of 5-10 working days turn into a month EVERY SINGLE TIME. No follow up with the customer when there are these sort of delays, not even an automated message to let one know. It is not a once off either - every order we have placed, we wait a month or more for the books to be sent, when we have specifically ordered them timeously for bookclub. If the books are coming from international suppliers and there could be delays, rather give a more realistic lead time (15-20 days for example) to ensure that any delays (which there seem to be ALL THE TIME) are accounted for. Very unimpressed!”
“I ordered and paid for 2 textbooks for my daughter on 23 July. After phoning Loot for the last 2 weeks almost every day and asking Loot to follow up on the delivery date, the supervisor advised that she cannot phone the courier company, only contact them via email . It was received by the courier company 28 July., confirmed by Loot. So wny is it taking so long to be delivered? Today is 14 Aug 2023?”
“Worse than useless. When I ordered the product was listed as "in stock" After nearly 4 weeks and 2 emails advising that the delivery was delayed I was the advised that the supplier was out of stock before my order could be "secured". The they had the audacity to ask me if I would like to back order the product. Also then took nearly a week to get my money back. I will never use loot again. If I could give a zero rating I would but the worst rating here is a 1.”
“I do not know this loot thing but people are calling my number saying its is loot.co.za number. Please who ever you are, you are invading my privacy. I will soonbreport you to the authorities”
