| 
                                     
                                            Shipping & Delivery
                                         
                                     | 
                            |
|---|---|
| 
                                         
                                            Delivery Methods                                         
                                     | 
                                                                            
                                             
                                                Courier, Postal Service                                             
                                         | 
                                                                    
| 
                                         
                                            Average Delivery Time                                         
                                     | 
                                                                            
                                             
                                                Within 5 Days                                             
                                         | 
                                                                    
| 
                                         
                                            On-time Delivery                                         
                                     | 
                                                                            
                                             
                                                                                                    Greater than
                                                                                                77%
                                             
                                                                                     | 
                                                                    
| 
                                         
                                            Accurate And Undamaged Orders                                         
                                     | 
                                                                            
                                             
                                                                                                    Greater than
                                                                                                89%
                                             
                                                                                     | 
                                                                    
| 
                                   
                                          Customer Service
                                       
                                   | 
                            |
| 
                                         
                                            Communication Channels                                         
                                     | 
                                                                            
                                             
                                                Email, Telephone, Live Chat                                             
                                         | 
                                                                    
| 
                                         
                                            Queries Resolved In                                         
                                     | 
                                                                            
                                             
                                                Under An Hour                                             
                                         | 
                                                                    
| 
                                         
                                            Customer Service                                         
                                     | 
                                                                            
                                            | 
                                                                    
| 
                                   
                                                                                                                                                                                                                                                                                                              Returns & Refunds
                                       
                                   | 
                            |
| 
                                         
                                            Refunds Process                                         
                                     | 
                                                                            
                                             
                                                
                                                    Difficult                                                
                                             
                                         | 
                                                                    
| 
                                         
                                            Returns Process                                         
                                     | 
                                                                            
                                             
                                                
                                                    Easy                                                
                                             
                                         | 
                                                                    
                
        01790720900
systems@lordsandlabradors.co.uk
                                Midville Grange Farm
Midville
Boston,
Midville Grange Farm
Midville
Boston
                                                                    
                                    Lincolnshire
                                                                                                    
                                    PE22 8HQ