Lord's Online Shop Reviews

Name: Lord's Online Shop
Address: Unit 32, Wornal Park, Buckinghamshire
Rating: 4.31

4.3 Rating 703 Reviews

82 %

of reviewers recommend Lord's Online Shop

Company Reviews

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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service dept were very polite when I phoned to enquire about my order. Four phone calls later from Australia and my order arrived.”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Bev, thank you for taking the time to review the Lord's Online Shop. We are working on our improving the service for our overseas customers, including a phone line which will have no extra charges for customers such as yourself. It is stated in the terms and conditions that we will contact you once your order has been placed if your orders requires any additional shipping costs. I apologise if this was of an inconvenience to you. Thanks again for your time.

Posted 10 years ago

“Having bought the Laws of Cricket on the MCC website I was contacted by the MCC for further money. I had declared the delivery address was in Australia and paid the appropriate price. It is only a small amount of money, but if the transaction has been completed and the retailer has accepted the fee for the job quoted, then the retailer should provide the service for that fee.”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Julian, thank you for taking the time to review the Lord's Online Shop. i apologise if the extra postage charge caused you any inconvenience. It is noted in the terms and conditions that we will contact you after ordering if your order requires an extra postage charge. Thanks.

Posted 10 years ago

“Having ordered a pair of gloves as a christmas present in early November I expected that they would be delivered within the two weeks estimated delivery time. I had to make 5 calls and each time was informed that they would be dispatched asap. customer service was very poor. The product eventually arrived about 4 weeks late. The product was great and the final customer service person very good”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Mark, thank you for taking the time to review the Lord's Online Shop. We are sorry to hear you were not satisfied with our service, we are continuing to work on our customer communication and delivery times and will be sure to take your comments on board. Thanks again.

Posted 10 years ago

“I bought tickets for a tour of Lord's. The booking system was clunky and a two-stage process. You buy tickets on line first, then I had to call the tours section to check available dates. Surely you should be able to book a day and time as you buy the tour online?”

Helpful Report

Posted 10 years ago

“disappointed with goods on offer. quality cut to sell at a price level”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for taking the time to review the Lord's Online Shop. The website is update regularly with new products, so hopefully this will introduce products of more interest to you. I apologise that you are not happy with the current goods on offer. Thanks again.

Posted 10 years ago

“When I placed the order I received an email saying that it was in stock. Turns out that it wasn't in stock which I only found out by contacting them a week later to get an update.This was a big inconvenience for me as I was traveling to America and the book was for someone there and I had someone here that was going to post it to me there along with travel sim card which I wanted to use there. Because the email that I received said that it was in stock, the person that I have here was waiting for it to arrive so that they they could send the two items together. I ended up receiving the 2 items just 2 days before I left America which wouldn't have happened if the email had said that it wasn't in stock in the first place. I expect better from Lords!”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Shane, thank you for taking the time to review the Lord's Online Shop. We are sorry to hear you are not satisfied with the service provided. We are continuing to work on our customer communication and delivery times. Thanks again.

Posted 10 years ago

“Products were excellent but the delivery was outside the time indicated and when I rang I was promised it by the following Monday and it arrived Tuesday!!”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Peter, thank you for taking the time to review the Lord's Online Shop. We will pass on your feedback and continue to work on our delivery times. Thanks again.

Posted 10 years ago

“Product came in dreadful packaging - it was a baseball cap (old Father Time ) and arrived all scrunched - as the packaging it was sent it allowed the postman to squeeze it through the letterbox - on opening the stitching was coming away from the seam - it was a gift for my fathers 70th and I hadn't time to change it - so just had to give it to him with an apology”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Ruth, thank you for taking the time to write your review. I apologise you were not happy with the product you received. We do endeavor to send our items in good packaging to prevent cases like yours. We can exchange items in a short amount of time so please do not hesitate to contact us in the future and we can avoid this happening again. Thanks.

Posted 10 years ago

Lord's Online Shop is rated 4.3 based on 703 reviews