Name: Lovefone
Address: 37 Tottenham St, London
Rating: 4.88

“Not going back there. They promised me 50% off for battery replacement. I got it but the battery only charged up to 80%. Restarted my phone, did a hard reset and tried charging the battery again. Same issue and this time the health of the battery showed 78%. Not happy with their service. Could not get through customer support.”

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Posted 6 years ago

“I got my iPhone 6s screen replaced by lovefone. While they replaced the screen within 15 minutes the quality of the screen is not good at all. The touch no longer works like it’s meant to, and is unresponsive or doesn’t respond right to the touch actions performed.”

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Posted 6 years ago

“Literally the worst scam ever. My phone is so hard to navigate now nothing is coordinated. My phone keeps dialing numbers, clicking on random apps. The quality of my photos on Instagram has gone al grainy on the story. Additionally I know they advise that the cheaper option gives a weird blue colour but it literally does. This is literally the most disappointing 89 pound ever spent. Even typing this is difficult. I stressed that I was going on a business trip and hence required my phone. I can’t even use my phone now and I’m stuck with this unusable phone for 5 days. Awful”

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Posted 6 years ago

“Shoddy low quality batteries that can permanently damage your phone. I brought in my iPhone 5S in January 2018 to get a replacement battery but it only lasted about 4 months before my phone dropped 80% charge in under two hour. They replaced it in June 2018 but the same thing happened until one day it repeatedly turned off and on losing 30% charge each time. Overnight the battery swelled so much it pushed the screen off my phone (pictured). The first battery they supplied was either low quality or faulty. The second battery suffered a catastrophic failure that could have permanently damaged my phone. The repairs have always been fast and the staff friendly but definitely go somewhere else instead. Save yourself the hassle and potential permanent damage.”

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Posted 6 years ago

“They don't answer the phone, they don't answer emails and the pick-up delivery dropdown menu on the website doesn't work! Not sure what where these 4 star rating are coming from?”

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Posted 6 years ago

“Ruined my phone - I got the screen replaced on my iPhone. The service agent was in a rush and took just over 5 minutes to tear down and replace the screen on my iPhone. Since then, the battery is ruined - it discharges within an hour and does not charge properly (port damaged). Took it back to Lovefone who changed the screen again but said the charging port is wobbly and can't do anything about the battery. two trips, time wasted and no resolution. Regretting using them. If you don't want your phone ruined go elsewhere.”

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Posted 7 years ago

“The glass is not original glass used by iphones. My screen looks totally different and has become oversensitive, it keeps clicking on the wrong thing. Not happy”

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Posted 7 years ago

Sorry for the issue Evelyn, it sounds like you may have a defective screen which we would be happy to replace under our lifetime warranty. Please come by and we will sort the issue for you.

Posted 7 years ago

“The quality of the screen is appalling. It looks washed out and it freezes very often. I do not recommend it whatsoever.”

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Posted 7 years ago

Dear Marc, Thank you for the feedback. We do offer a premium screen replacement for the iPhone 7 where the LCD is refurbished and has the exact same specs. Please let us know if you would like to arrange an appointment to get the screen replaced.

Posted 7 years ago

“After bringing my phone in for a screen replacement I immediately noticed my battery draining much faster (the battery was only 2 months old and was replaced by Apple). The next day one of the screws just fell out at my desk at work. After bringing it back another 2 times I was told it was a software issue despite the fact the battery issue corresponded exactly to the screen change... I now have to charge several times a day, one might conjecture that the new screen is of inferior quality or the battery was damaged during the ‘repair’. Either way I’ve just swapped one issue for another.”

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Posted 7 years ago

“I was told my battery was replaced with a new one, yet it is performing just as bad as before. Very disappointed.”

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Posted 7 years ago

Dear Edgar, We're sorry to hear that the new battery is not performing as expected. We offer a 12 month warranty for the batteries. Please get in touch with us to arrange a warranty replacement of your battery.

Posted 7 years ago

“Phone has the same performance after a supposed new battery. Making wonder if new battery fitted.”

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Posted 7 years ago

Dear customer, We're sorry to hear that the new battery doesn't meet your expectations. Can you please get in touch with us (or just come by our shop) to solve this issue? Best regards, The Lovefone team

Posted 7 years ago

“Not working”

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Posted 7 years ago

“I accidentally dropped my iphone6 into water and sent it into Lovefone for repair. After two days, I was told it was not possible to fix it and I have to pay £30 for the inspection. However, after I got back my phone, I suspected there is a problem with the battery connection and asked a friend of mine to fix it. And, an hour later he told me my phone worked now! My phone is back to normal then, though the battery life seems to decrease a little bit. The service provided by Lovefone is not very professional and I am very disappointed about it.”

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Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

Dear customer, Thank you for the feedback. Unfortunately liquid damage is very upredictable. We clean the corrosion on the logic board using an professional ultrasonic machine (for which we charge £30) and then test the phone to see if there are any problems. Sometimes the phone might not work immediately but we've seen situations (like the one described by you) where a device will start working after a while. However, as you mentioned, these devices are not 100% issue free. We're sorry to hear that you feel disappointed about the service we provided but we're happy that your phone works now.

Posted 8 years ago

“Not very transparent. They gave me 50£ quote to fix my iphone. I pick it up, payed the 50£, found out that the screen was fine but the home button was not working. They asked extra 35£ to fix the home button. If I knew it I would have gone next door, and have it completely fixed for £50 overall. A quote to fix a phone needs to be an overall quote. They should have informed me upfront of the hidden cost.”

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Posted 8 years ago

“my screen has a delayed response! and the centre button is playing up! Also they said they would replace the whole case however the base is not fixed!! All together poor customer service and very disappointed. You need to explain to people what they are paying for clearly!!!”

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Posted 8 years ago

Sorry to hear you didn’t have a good experience, I wanted to let you know that we’re happy to replace the screen under your lifetime warranty, just pop into the shop anytime and we’ll sort it for you. Your screen should work perfectly, a delayed response sounds like a defective part which happens very occasionally. With respect to the replacement of the case on your device we don't offer this as a repair. I had a chat with the repairer who performed your repair but he wasn’t sure what you meant. Can you clarify that a bit for me so I can help? Please email me at hello@lovefone.co.uk. Many thanks, The team @ Lovefone

Posted 8 years ago

“the new screen is not working since week 2”

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Posted 8 years ago

Hi Ahmed, sorry to hear you're having a problem. Your screen should be working perfectly, please pop by our shop anytime and we'll swap it out for you free of charge. If you have any questions you can get in touch on hello@lovefone.co.uk.

Posted 8 years ago

“Had my cracked iPhone 6plus screen replace. The screen looked fine but immediately noticed that it would not respond to touch for minutes at a time. Then randomly would activate multiple presses in quick succession. Took it back to love phone but unfortuanly spilt a small about of drink on the phone that morning. They found a trace of fluid inside the case and said problems all due to water damage. Wouldn't believe me that the problems started as soon as they changed the screen. Very disappointed”

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Posted 8 years ago

“If you care for your phone and want a replacement of the same quality do not go here! I took my iPhone 6s into them to get the screen replaced, at no time prior did they say they didn't have the exact same screen even when I specifically inquired. They only have cheap replacement screens with no beveled edge, so now my phone screen sticks out 4mm. I complained at the time and they offered to put my old screen back on but now they have voided my warranty with apple and I'm stuck with a dodgy screen. They even mucked up the camera on my phone when fixing the screen. This service cost more than going to apple and getting it done by them with the correct screen. I would avoid at all cost.”

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Posted 9 years ago

Thanks for your feedback and apologies for the issue you've had with your phone. With respect to the parts we use I can categorically state that we do not use cheap components. We purchase the highest quality parts from a trusted network of suppliers we have been working with for over 6 years and 50 000 repairs. If an issue arises with a customer (approximately 1-2% of repairs) we will sort this under our lifetime warranty. We would like to ensure you have a satisfactory outcome and we've sent you an email - you can always get in touch on hello@lovefone.co.uk.

Posted 9 years ago

“I have used Lovefone before for a cracked screen and the service was great, but this time not so good unfortunately. Needed a new battery and charging dock replaced, booking was very efficient, turnaround was quick, but was returned a phone that did not work. So we sent it back, they replaced the charging dock again which they said was faulty, but the phone was still not working when we received it back for the second time. I would have hoped that they would test the phone before returning it. I have offered them another chance to fix it properly or provide a full refund, and currently waiting for a response.”

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Posted 9 years ago

“Bad quality screens, mine broke 1 hour after it was fixed. Staff was not helpful.”

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Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Lovefone Reviews