Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Love Lights 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a part for a lamp and had to send a couple of reminders re delivery as it was beyond the indicated date. It turned out that Love Lights had ordered the part from the manufacturer and delivery to LL was delayed.”

Helpful Report

Posted 5 years ago

Hi, Apologies for the delay in receiving the item, unfortunately we don't stock spare parts and therefore have to order them from the manufacturer. Kind Regards Love Lights

Posted 5 years ago

“Whilst the correct item was supplied unfortunately the delivery time was 10 working days, exceeding the expected time”

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Posted 5 years ago

“Ordered this replacement shade for light I already have but was too big for the fitting I have 😂”

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Posted 5 years ago

Hi Linda, If the fitting you have purchased is too big for the lights you have it would seem you have the Cooper ceiling range which was discontinued several years ago and not the Morgan range you purchased. The shade can be used as there are additional parts that can be purchased, please see product codes https://www.lovelights.co.uk/search/shadetool https://www.lovelights.co.uk/search/shadering-g9-metal Kind Regards Lynsey Love Lights

Posted 5 years ago

“I purchased a Dar Lighting Journal JOU5575 floor lamp on 8th Sept 2018. The product arrived damaged, with the bulb holder very bent and distorted. Fortunately I had a similar lamp before, which I was replacing, and was able to dismantle the lamp head and repair the soft metal bulb holder assembly so that it now works OK. It might be a good idea to check these products more carefully before dispatch.”

Helpful Report

Posted 5 years ago

Hi Peter, We are sorry to hear the fitting arrived damaged, had we been informed that this had arrived damaged then a replacement could have been dispatched, is there a reason why you did not notify us of the damage??. Our parcels and its contents are checked before dispatch however from time to time can be damaged in transit and if notified a replacement can be dispatched. Kind Regards Love Lights

Posted 5 years ago

“Light lovely but much smaller than thought, delivery firm shocking, waited in all day for light to arrive, then was sent a photograph of someone else’s house to say they had been & no-one home, after a lengthy time even trying to get in touch with them, they said it was lovelights fault so then had to spend further time getting in touch with lovelights, anyway, delivery was arranged for the next day, delivery firm phoned me to say they could not find my house, they were literally round the corner, they were given directions but never arrived, half an hour later, a lady pulled up outside my house, she had been delivered my lights & had signed for them, only to be told she needed to take them to my address as they could not find it, extremely poor service”

Love Lights 3 star review on 10th October 2018

Helpful Report

Posted 5 years ago

Hi Sandra, Please accept our apologies for the inconvenience caused by DPD not delivering the parcel, i have notified them of this and they will be investigating this with the driver, however they have advised that due to this being a new housing estate some drivers can have issues locating address's. Once again please accept our apologies and if we can help in the future please contact us and we can offer a discount code. Kind Regards Love Lights

Posted 5 years ago

“Kit supplied is fine, bit slow delivering, but could be because I live on an island”

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Posted 5 years ago

“LL were fairly helpful and efficient sorting out my order issues, although it still took x3 weeks for my lights to arrive. There is something wrong with the phones when you try and contact them, it seems to be an unstable connection.”

Helpful Report

Posted 5 years ago

“i bought glass shelf led lights....with no transformer or any details on how to make it work. incomplete information of product leads to a dissatisfaction, for that your website needs improvement especially for people to know what other products will they need to make something work.”

Love Lights 3 star review on 9th August 2018

Helpful Report

Posted 5 years ago

Hi, Thank you for your review, we take these very seriously however i would like to point out our website clearly states that a driver is required on both the front page and within the product description. Apologies if you have not seen this. Regards Love Lights

Posted 5 years ago

“Was not notified product was out of stock until I chased order after 5days not brilliant service”

Helpful Report

Posted 5 years ago

“Good product, good service, but poor institutions could have been better by being told how to feed wires through cutout without any damage, I damaged two lights before finding the correct way! Good product but a little expensive! Regards Dave Rigby.”

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Posted 5 years ago

“It didn’t”

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Posted 5 years ago

Hi, Please advise if there is a problem with your order as we have not been made aware of this and the review does not explain the 3 stars selected? KInd Regards Love Lights

Posted 5 years ago

“The light is nice, there was some slight marking on the glass but apart from that all good.”

Helpful Report

Posted 5 years ago

Hi Alan, Sorry to hear there was some marks on the glass, unfortunately due to us not being made aware of this issue we have not been able to help resolve this issue for you. If there is anything we can do to help please don't hesitate to contact us on 01642 671725 Kind Regards Love Lights

Posted 5 years ago

“Computer order failed twice to give notice of order completion. A third order succeeded and item received in good time. Unfortunately the first two attempts had resulted in money being deducted from account. The subsequent handling of the problem was swiftly and efficiently sorted out and funds returned.”

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Posted 5 years ago

“Order was delayed no communication from the company. Had to chase up the order via email and telephone to get the lights in time for the kitchen to be completed on time. Product itself was very good.”

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Posted 6 years ago

“Fantastic lights, absolutely thrilled with them. Only disappointment was lack of information from Love Lights regarding why the lights hadn't arrived when they should have. Only got information when I chased them, and asked them to find out what was going on. Even then only part of the information was correct. As I said the lights were fantastic, and because of that, I would probably use them again.”

Helpful Report

Posted 6 years ago

“I found the light I wanted at a good price, online it said it was in stock but after ordering and paying was told it wasn’t in stock and had to wait more than 4 weeks. This was disappointing but live the light”

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Posted 6 years ago

“Love my new light just didn’t expect it to take over 2 weeks to arrive”

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Posted 6 years ago

We are sorry to hear the delivery took longer than usual unfortunately this was due to the severe weather we experienced and was out of our control. Please one again accept our apologies. Kind Regards Love Lights

Posted 6 years ago

“good lights, expensive delivery costs”

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Posted 6 years ago

“We liked the light design, but unfortunately the light base was scratched”

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Posted 6 years ago

Thank you for your review, we are sorry to hear the base was scratched as this is not something that you have made us aware of we have not been able to rectify this. If you would like to discuss this please don't hesitate to contact us on 01642 671725. Kind Regards Love Lights

Posted 6 years ago

“Lovely lights. Bought two. However one was more polished than the other. Shame, but if I had only bought one I wouldn't be any the wiser. It does niggle me though every time I look at them as they are in the same room.”

Helpful Report

Posted 6 years ago

Love Lights is rated 4.4 based on 1,014 reviews