Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Love Lights 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with service. Floor lamp ordered December 2020,but wasn't delivered until April 2021. No updates were provided giving reasons for delays without regular chasing.”

Helpful Report

Posted 3 years ago

“Sent my lights back on the 4th March because they were not the glass as I was expecting. I had to contact Love Lights to get confirmation that they have received them. Again I’ve contacted them to ask when I can expect a refund, NO REPLY as of 6th April. NO, from my experience I would not recommend them”

Helpful Report

Posted 3 years ago

“Item was what I wanted but delivery was very slow (over 3 weeks) and expensive considering the actual postage cost. Customer services were prompt in their response when I chased up where the items might be. Don't use if you want your items quickly!”

Helpful Report

Posted 3 years ago

Hi, Sorry the items took a little longer than normal, as per the website we are still experiencing delays due to the ongoing situation and are having difficulties with some manufacturers dispatching items as usual. Once again please accept our apologies.

Posted 3 years ago

“Refused to pay return postage. I had to pay for delivery and again for return totalling £14.00. The light required self assembly (crystal pendants) which I was not aware of. It was also too big for my room. Very bad practice in these times of forced online shopping.”

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Posted 3 years ago

“Lights are fine. Took ages to come. Really poor communication from the company. Wouldn’t use them again for that reason.”

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Posted 3 years ago

Hi, Please accept our apologies for the delay in receiving your order and the time it took to return emails, unfortunately we are working with a reduced workforce and it is taking a little longer than normal to reply and the sheer number of calls and emails we are receiving daily. Once again please accept our apologies and we hope you are keeping safe and well.

Posted 3 years ago

“Product costs were reasonable but the despatch time was poor even when taking Covid in to account. The two stars are because of the postage and packaging costs. The packaging was a small plastic bag with a label envelope stuck on it with label inside and a £1.64 stamp. For that I was charged £5.95.”

Helpful Report

Posted 3 years ago

Sorry to hear the items took a little longer than normal, as per our website and the information at checkout this is due to the ongoing situation and our supplier taking longer than normal to deliver these. Once again please accept our apologies.

Posted 3 years ago

“Eventually got the brackets...but no communication to say if or when they were going to arrive. No one answered customer service phone, left message but no one got back to me. Sent email to CS no reply! My son finally got through on phone and was told that the supplier had let them down.....would have been nice to have had this information then we wouldn’t have been worried. Got brackets after a month which would have been ok if we had known what was happening. Non existent CS for this reason don’t think I will use this company again.”

Helpful Report

Posted 3 years ago

“ordered extension leads, took almost two weeks to deliver, if you don't have items in stock you should inform the buyer before payment”

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Posted 4 years ago

“Product orders is correct but took 8 day to be sent out”

Helpful Report

Posted 4 years ago

“I placed an order on 15th January and have still not received it. I telephoned yesterday and spoke to a very helpful lady who emailed me back to let me know that they will send a replacement”

Helpful Report

Posted 4 years ago

“I have kept the shades as I was desperate for them but taupe ????? Not sure who does the colour shading? The shades are cream defiantly not taupe”

Helpful Report

Posted 4 years ago

““Available” means - not necessarily in stock. “Please allow 2-7 Working Days for Delivery” means – wait! Every day is a working day for me. The parcel – oh dear, Blue Peter could have done a better job of protecting the contents. Would have been nice to know, that shop was awaiting arrival of fresh stock – nothing. Fortunately I will only have to do this once! My office manager did like the speed of the answer to her enquiry though – that was nice!”

Helpful Report

Posted 4 years ago

“The lamp arrived in a battered box and two of the bulbs weren’t working. They’ve promised me a refund, but their returns process seems very long-winded.”

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Posted 4 years ago

“There were no lights on the tree very disappointed with them”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear you are not happy with the artificial trees you have received, these are not advertised on our website with lights and there are no images attached to state they will arrive with lights. Apologies if you have not noticed this at time of ordering. Kind Regards Love Lights

Posted 4 years ago

“I received the wrong lights & I cannot get through on the phone to get a refund.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you have received the incorrect items, we are unable to find an email or answer phone message from yourself advising the items are incorrect? If you would like to report an issue please email sales@lovelights.co.uk as our telephone lines are extremely busy and if an answer phone message is not left we are unable to respond. Regards Love Lights

Posted 5 years ago

“Mediocre response to damage issue”

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Posted 5 years ago

“Postage expensive”

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Posted 5 years ago

“They were advertised as white but they are actually cream I have already given them away”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you are not happy with the shade you have ordered and received, due to you not making us aware of this issue and in turn only finding out there was as issue through a negative review we have been unable to rectify the complaint. The shade is advertised as white with the manufacturer Dar Lighting, we have confirmed this with them in light of the review and they have confirmed the shade is white. Regards Love Lights

Posted 5 years ago

“I ordered two over head lights and 4 lightbulbs. The overhead lights took just under two weeks to arrive and the lightbulbs, 6 weeks. The receptionists were always helpful and polite - but they should have offered a re-fund. The delays were frustrating and disappointing.”

Helpful Report

Posted 5 years ago

“No communication as to when lights would arrive, despite 2 calls to love lights no call back received. Very poor service”

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Posted 5 years ago

Hi, Thank you for your review and please accept our apologies if you did not receive a phone call back from ourselves with regards to delivery, we do endeavour to reply to all customers and we apologise if this was missed. KInd Regards Love LIghts

Posted 5 years ago

Love Lights is rated 4.4 based on 1,014 reviews