Lovell Rugby Reviews

Name: Lovell Rugby
Address: Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton, Devon
Rating: 2.27

2.3 Rating 51 Reviews

31 %

of reviewers recommend Lovell Rugby

Company Reviews

Questions

Metrics

2.3

Based on 51 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 197 2855

Email:

sales@lovell-rugby.co.uk

Location:

Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton
Devon
TQ4 7QR

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Lovell Rugby 1 star review on 18th April 2024

Lee

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order hasn’t arrived, I ordered it 1 month ago. I send many emails asking can I get a refund as I still haven’t received it. I resend it many times and yet there is still no reply. Customer service is very poor. All my money gone.... can’t get a refund.”

Helpful Report

Posted 5 years ago

“Ordered some shoes on eBay. Sent me the wrong size shoes. I followed the returns procedure on eBay and sent them back the next day to the address on the paperwork that eBay generated. After weeks of the parcel not being delivered, I contacted them only to be told they're not using that warehouse during the pandemic, and that I should have checked their website for instructions. Bear in mind I sent them back before lockdown, and I didn't buy from their website, I bought from eBay, so why should all check all their points of purchase and compare their returns procudures? By that logic I'd expect their staff to spend the same amount of time checking what they are actually sending me and we could avoid the problem in the first place. It's also not my fault if they forget to update their returns procedure on eBay. The customer service rep stopped responding after suggesting serveral times that I was at fault the return couldn't be delivered. After two months I got a refund, but less the postage costs. So the cheeky ***** send me the wrong item and I'm out of pocket for the delivery, and they won't even refund me my own cost for having to sending the incorrect item back. So to summarise, I'm over £10.00 out of pocket and they had my money for two months and I've wasted a couple of hours dealing with some customer service rep on eBay who suggest I'm at fault. Just avoid these cowboys, it's not worth the hassle.”

Helpful Report

Posted 5 years ago

“Shocking. Paid for items that the website said was in stock and later turned out they never had them to sell. Also asked basic questions about which weights fitted which bars. They didn't know and apparently they couldn't ask there suppliers. Seriously the worst company I've dealt with Selling phantom products and not even knowing basic answers to what they sell. Sounds very much like a fake website to me.”

Helpful Report

Posted 5 years ago

“Ordered something for Christmas in November. I didnt get the goods nor any refund yet. 6weeks pending ... wouldn't advise to buy anything of them”

Helpful Report

Posted 5 years ago

“Claim quick & easy returns. Nothing of the sort. Emails ignored, indifferent customer service & directors that refuse to engage with their customers. Yet to get a refund. They will not even acknowledge receipt of the return even though I have proof from courier. Do not use.”

Helpful Report

Posted 5 years ago

“Screwed up my order just before Xmas despite me clarifying that their website had added my billing country to the delivery address. Just cancelled the order and told me to ‘do it again’. Never use these people- useless”

Helpful Report

Posted 5 years ago

“Extremely poor customer service and rude when policy was questioned. Complete lack of support, absolutely process driven, do not care about their customers or brand loyalty”

Helpful Report

Posted 5 years ago

“STAY OUT FROM LOVELL RUGBY!its my first time buying from this website.they send me trackpant completly diffrent from the picture they show.and its cheap 1.remember YOU STILL NEED TO PAY FOR THE RETURN even they do mistake.i want to give them 0 star if i can.good luck if you buy from lovell rugby.”

Helpful Report

Posted 5 years ago

“Placed order for football boots before Christmas (16th December) as a Xmas present for my son delivery date stated 3 to 5 days. It is now the 6th January Still no Boots ? ! Emailed Lovell-rugby Twice but had no response ? ! Phoned so called customer service department 3 times to be fobbed off twice and finally had a phone call returned blaming none delivery of Boots on temporary Christmas staff ! And would be sent straight out ! 8 days later I still have not received my son’s Christmas present ? Can somebody please explain what is going on ? A very disappointed Customer who will be telling others about my experience with Lovell-rugby.”

Helpful Report

Posted 7 years ago

“Shocking customer service placed order and item has never turned up, they have not replied to any emails I have sent and state when you telephone that they will phone back but never do !”

Helpful Report

Posted 7 years ago

“Ordered a few pieces of kit and paid for express delivery. Parcel didn't arrive on the designated day. I called the following day to be told it wasn't Lovell's error, it was Parcel Force's. They promised me they would speak to Parcel Force and then call me back. No one did. I had to call four times throughout the day for updates. I called again, just as they were closing, and was told that they had passed my number to Parcel Force and they might call me. No guarantees though, and still no apology, just the usual blame throwing. Sure, I'll probably get a refund, but that's not the point. That'll take a few days to come through and even then, I still won't have the kit I required for the game I have tomorrow. Extremely disappointed and frustrated. LT”

Helpful Report

Posted 10 years ago

Lovell Rugby is rated 2.3 based on 51 reviews