Lovell Rugby Reviews

Name: Lovell Rugby
Address: Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton, Devon
Rating: 2.31

2.3 Rating 45 Reviews

33 %

of reviewers recommend Lovell Rugby

Company Reviews

Questions

Metrics

2.3

Based on 45 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 197 2855

Email:

sales@lovell-rugby.co.uk

Location:

Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton
Devon
TQ4 7QR

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Lovell Rugby 1 star review on 18th April 2024

Lee

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claim quick & easy returns. Nothing of the sort. Emails ignored, indifferent customer service & directors that refuse to engage with their customers. Yet to get a refund. They will not even acknowledge receipt of the return even though I have proof from courier. Do not use.”

Helpful Report

Posted 4 years ago

“Screwed up my order just before Xmas despite me clarifying that their website had added my billing country to the delivery address. Just cancelled the order and told me to ‘do it again’. Never use these people- useless”

Helpful Report

Posted 4 years ago

“Extremely poor customer service and rude when policy was questioned. Complete lack of support, absolutely process driven, do not care about their customers or brand loyalty”

Helpful Report

Posted 4 years ago

“STAY OUT FROM LOVELL RUGBY!its my first time buying from this website.they send me trackpant completly diffrent from the picture they show.and its cheap 1.remember YOU STILL NEED TO PAY FOR THE RETURN even they do mistake.i want to give them 0 star if i can.good luck if you buy from lovell rugby.”

Helpful Report

Posted 4 years ago

“Placed order for football boots before Christmas (16th December) as a Xmas present for my son delivery date stated 3 to 5 days. It is now the 6th January Still no Boots ? ! Emailed Lovell-rugby Twice but had no response ? ! Phoned so called customer service department 3 times to be fobbed off twice and finally had a phone call returned blaming none delivery of Boots on temporary Christmas staff ! And would be sent straight out ! 8 days later I still have not received my son’s Christmas present ? Can somebody please explain what is going on ? A very disappointed Customer who will be telling others about my experience with Lovell-rugby.”

Helpful Report

Posted 6 years ago

“Shocking customer service placed order and item has never turned up, they have not replied to any emails I have sent and state when you telephone that they will phone back but never do !”

Helpful Report

Posted 6 years ago

“Ordered a few pieces of kit and paid for express delivery. Parcel didn't arrive on the designated day. I called the following day to be told it wasn't Lovell's error, it was Parcel Force's. They promised me they would speak to Parcel Force and then call me back. No one did. I had to call four times throughout the day for updates. I called again, just as they were closing, and was told that they had passed my number to Parcel Force and they might call me. No guarantees though, and still no apology, just the usual blame throwing. Sure, I'll probably get a refund, but that's not the point. That'll take a few days to come through and even then, I still won't have the kit I required for the game I have tomorrow. Extremely disappointed and frustrated. LT”

Helpful Report

Posted 9 years ago

Lovell Rugby is rated 2.3 based on 45 reviews