LOZURI Inc have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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I had a great experience ordering through LOZURI. I found my dream bag for a great price. My order was shipped in 1-2 days and I received a tracking number right after that. I also liked that LOZURI offered ShopPay, a trusted checkout option I use with other companies.
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- Yulia L
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Great service! Got exactly what I ordered at a great price and shipping to Hawaii was fast. I highly reccommend Lozuri and will be ordering more.
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- Donna D
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Trusted and Excellent product and unbeatable price!
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- Jane W
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Perfect shoes, fast delivery
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- Yuliia V
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Amazing experience got the delivery on time! Real brand new authentic jacquemus bag !
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- Maimona A
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Good prices and selection. Quick delivery
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- Mary E
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No fault of Lozuri but I am returning red Ferragamo platforms because they are too heavy in look for my dress .
Lozuri was very helpful
with return but it is hard to incur a 15% restocking fee when most purchases are done on line with free shipping and often returns .
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- Wendy Q
“
Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.
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- Anonymous
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I love my Fendi pouch! However, it had a small scratch on the frame of it. When I called to return I was offered money to keep it, but I opt to return. Annaly handled my return from beginning to end! My refund was processed in a timely manner and I greatly appreciate it. Because my return was handled with care I will be ordering again!
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- Donna M
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With the other site, after 3 weeks of waiting for any communication on my order, I was notified my item was out of stock and got a refund.
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- Anonymous
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LOZURI has awe’s product and deals , great prices and the best of it all their customer service is magnificent they’re understanding and kind.
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- Hawuah B
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Excellent customer service! Good prices on quality products. Love my ETRO Handbag. Will buy again.
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- Gary R
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Great service! Got exactly what I ordered at a great price and shipping to Hawaii was fast. I highly reccommend Lozuri and will be ordering more.
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- Donna D
