LOZURI Inc have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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The representatives of Lozuri were very helpful in coordinating the delivery of the item. The item was as described & very good price.
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- Anonymous
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What a fantastic experience! I found my dream bag at a great price and it shipped quickly right to my door - no issues at all! I loved that Lozuri stayed in touch throughout the shipping process. Everything set my mind at ease, and my purchase arrived in perfect condition! Best experience I could have imagined! THANK YOU LOZURI!
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- June
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Quick shipment and great price for a beautiful Prada bag!
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- Anonymous
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The representatives of Lozuri were very helpful in coordinating the delivery of the item. The item was as described & very good price.
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- Anonymous
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First time to buy in this website the everything went so easy and fast delivery surely I will be a regular customer
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- Mark
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I came across Lozuri when searching for a specific bag. Although I was hesitant at first because I’ve never heard of this company before, I decided to take a leap of faith. I’m glad I did! I received the item within the estimated delivery timeline and it was in perfect condition. It also came with the necessary authenticity cards and dustbag. I will be sure to check Lozuri for any future luxury designer brands.
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- Suzanne T
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Look up the company’s reviews on platforms like:
• Trustpilot
• Better Business Bureau (BBB)
• Google Reviews
• Yelp
• Social Media (Facebook, Instagram, Twitter, Reddit)
2. Common Complaints
• Slow Shipping – Long delivery times or lost packages
• Bad Customer Service – No responses, rude support, or unhelpful staff
• Return & Refund Issues – Denied refunds, restocking fees, or refusal to accept returns
• Wrong Orders – Receiving incorrect sizes, colors, or
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- Venera S
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No fault of Lozuri but I am returning red Ferragamo platforms because they are too heavy in look for my dress .
Lozuri was very helpful
with return but it is hard to incur a 15% restocking fee when most purchases are done on line with free shipping and often returns .
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- Wendy Q
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I bought my dream Loewe bag from Lozuri, I never ordered from here before and to be honest was quite sceptical because it was at a decent discounted rate. I live in the UK and there was a shipping error but the support team were very helpful and everything got sorted out, I got my partial refund back quite quickly. I would buy again (y)
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- Sofia I
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I received a full refund for the bag, I would hesitate to buy something again due to lack of trust because they require you to have a security band on the product when you return it but my product came without the secure band— but they did refund me fully for it.
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- Anonymous
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Lozuri’s website is very easy to navigate. Purchasing is also quite convenient. The only downside is their return policy. The refund doesn’t take a lot of time but they deduct a lot from your refund lowkey forcing you to keep an item. They deduct the duties and taxes from your refund as well as a 5% service fee. Although they offer good prices MAKE SURE TO BE ABSOLUTELY sure before purchasing.
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- Anonymous
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The customer service is amazing. They are very responsive and helpful. My order was right within this tariff turmoil, which took US customs 10 days to clear. I understand the delay in customs is not controllable by LOZURI but the whole journey from order confirmation to getting the order took 28 days in total (still took LOZURI 18 days to ship out my order) was beyond my understanding. But the order was well packaged and authentic.
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- Anonymous
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The Paraboot Michaels that I ordered arrived in about a week and I’m pleasantly satisfied with it. I am impressed by the responsiveness of your staff and the updates I got on the progress. Thank you for your amazing service.
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- Roan G
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Very good customer service and I was very happy with my handbag
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- Lisa A
