“Loss of trust.
My windscreen washers failed on my lsh ex demo 15 month old car, Booked a slot with Mercedes Tamworth, I explained after they failed I topped up the washer bottle, still did not work. This was the first time I had lifted the bonnet.
Before they would check the car, I had to sign the job sheet agreeing to pay for repairs, thinking I could not possibly have caused the fault, as only they had worked on the car, including a recent service,I reluctantly signed. Apparently it was my fault and cleaned the system, again I reluctantly paid up. Yep two days later, failed again. This time I was told it was the pump which was at fault, this would be replaced under warranty, when it was completed, I asked if I was due a refund, owing to the fact it was a faulty pump. The answer was yes, it will be with you in a couple of days. A month on, no refund, tried to talk with service, same reply with a customer will call you back when free. I did not receive invoice for the work, but I do have the card machine ticket. Iam still £78 out of pocket and feel cheated, it in total 4 visits and 1 month to complete a simple repair.”
“******* KEEP CLEAR OF THIS COMPANY ********
FIND AN ALTERNATIVE COMPANY THAT HAS NO PART OF LSH AUTO LIMITED
Firstly, do not be mistaken that LSH Auto is a franchise of Mercedes-Benz. I purchased a car from this company going back 2020 and from the moment I purchased the car I made several complaints in relation to the crack on the window, including incorrect service history and the way they dealt with me in terms of customer service, including being left waiting all day upto 9 hours in dealership. I had been promised by the company they would exchange me into another car and yet they never did and I have this proof in writing and despite all my efforts trying to resolve the issue concerned they remained to not resolve it. I had continued to drive the car due to the fact I have to get about as I have no other means of transport and the fact is at this moment in time I am the one responsible for the car. I taken the car to the service service at stockport yesterday to be given a load dishonest in relation to what the car had needed, they failed to provide me with the video evidence of the assessment of my car, and they had to replace both tyres of the car also claiming the had been a dangerous bulge. I felt the female manager of the service depart had been really unprofessional at times, and actually I found her attitude bullying as she would not allow for me to properly speak to the manager without her being present and I wanted to share with him how I felt in terms of her manner towards me. This company are ridiculous in cost to have your car and service and I urge anyone thinking of going to this company to serious think twice as they are simply corrupt and a fraud. They do not follow the correct processes to ensure they comply with FCA Guidelines, and not only that they have mislead me and caused me to run up using mileage on the car to prevent me from being able to exchange the car which has then in turn resulted in myself being unable to return the car for an exchange unless I pay the difference however the delay is because of the staff at this company due to the scale of long delay in terms of customer service handling by the designated business executive complaints officer who I must say is no surprise he's left the company. I have dealt with some staff at this company that believe entirely how the decisions have been made in relation to the complaints has been poorly managed, even at senior leadership and management level. I am now going to be taking this company to court for deliberately selling me a car that has now in turn compromised my enjoyment of the car, including losses. I will be uploading evidence in due course that demonstrates the company corruption also in terms of its promise to me and then changing its mind - to ensure that all those concerned take serious note to buyer beware - PS, Martyn Webb - Managing Director of LSH Auto UK Limited has be aware of these concerns also, and himself has not personally contacted me to offer an apology, nor has he gone out of his way to help enable a amicable resolution to the major problems that his staff who he is responsible for has caused me, and so he is just as bad, because if he can perform this way, then other staff will think they can, suppose they can as he allows shocking customer service.”
