“LSH ARE ABSOLUTELY RUBBISH - BUYER BEWARE
If you ever buy a car from LSH and have a problem then BEWARE as they do nothing about it. It is now 3 months since I took delivery and the vehicle has been faulty from the very first day. Despite a huge amount of calls, emails and complaints they have still failed to get the problem solved. Their Sales Manager, Ross Blagden (Blagden being the operative word as all he has done is try to BLAG his way through without doing the basic of things and call back when he has promised to).
THEY ARE ABSOLUTELY RUBBISH AS AT CUSTOMER CARE.
CLEARLY I AM GOING TO HAVE TO TAKE OTHER ACTION TO GET THIS RESOLVED.”
“Loss of trust.
My windscreen washers failed on my lsh ex demo 15 month old car, Booked a slot with Mercedes Tamworth, I explained after they failed I topped up the washer bottle, still did not work. This was the first time I had lifted the bonnet.
Before they would check the car, I had to sign the job sheet agreeing to pay for repairs, thinking I could not possibly have caused the fault, as only they had worked on the car, including a recent service,I reluctantly signed. Apparently it was my fault and cleaned the system, again I reluctantly paid up. Yep two days later, failed again. This time I was told it was the pump which was at fault, this would be replaced under warranty, when it was completed, I asked if I was due a refund, owing to the fact it was a faulty pump. The answer was yes, it will be with you in a couple of days. A month on, no refund, tried to talk with service, same reply with a customer will call you back when free. I did not receive invoice for the work, but I do have the card machine ticket. Iam still £78 out of pocket and feel cheated, it in total 4 visits and 1 month to complete a simple repair.”
“Absolutely terrible service tried to book my car in after a loud banging noise from front of car and the engine management light coming on only to it cancelled twice. I arrived at 8.30 for a sit and wait appointment I was still sat there at 5pm despite telling reception multiple times I was still waiting. Never been treating so badly by a company. Will not be going back to them.”
“******* KEEP CLEAR OF THIS COMPANY ********
FIND AN ALTERNATIVE COMPANY THAT HAS NO PART OF LSH AUTO LIMITED
Firstly, do not be mistaken that LSH Auto is a franchise of Mercedes-Benz. I purchased a car from this company going back 2020 and from the moment I purchased the car I made several complaints in relation to the crack on the window, including incorrect service history and the way they dealt with me in terms of customer service, including being left waiting all day upto 9 hours in dealership. I had been promised by the company they would exchange me into another car and yet they never did and I have this proof in writing and despite all my efforts trying to resolve the issue concerned they remained to not resolve it. I had continued to drive the car due to the fact I have to get about as I have no other means of transport and the fact is at this moment in time I am the one responsible for the car. I taken the car to the service service at stockport yesterday to be given a load dishonest in relation to what the car had needed, they failed to provide me with the video evidence of the assessment of my car, and they had to replace both tyres of the car also claiming the had been a dangerous bulge. I felt the female manager of the service depart had been really unprofessional at times, and actually I found her attitude bullying as she would not allow for me to properly speak to the manager without her being present and I wanted to share with him how I felt in terms of her manner towards me. This company are ridiculous in cost to have your car and service and I urge anyone thinking of going to this company to serious think twice as they are simply corrupt and a fraud. They do not follow the correct processes to ensure they comply with FCA Guidelines, and not only that they have mislead me and caused me to run up using mileage on the car to prevent me from being able to exchange the car which has then in turn resulted in myself being unable to return the car for an exchange unless I pay the difference however the delay is because of the staff at this company due to the scale of long delay in terms of customer service handling by the designated business executive complaints officer who I must say is no surprise he's left the company. I have dealt with some staff at this company that believe entirely how the decisions have been made in relation to the complaints has been poorly managed, even at senior leadership and management level. I am now going to be taking this company to court for deliberately selling me a car that has now in turn compromised my enjoyment of the car, including losses. I will be uploading evidence in due course that demonstrates the company corruption also in terms of its promise to me and then changing its mind - to ensure that all those concerned take serious note to buyer beware - PS, Martyn Webb - Managing Director of LSH Auto UK Limited has be aware of these concerns also, and himself has not personally contacted me to offer an apology, nor has he gone out of his way to help enable a amicable resolution to the major problems that his staff who he is responsible for has caused me, and so he is just as bad, because if he can perform this way, then other staff will think they can, suppose they can as he allows shocking customer service.”
“Mercedes Whitefield - the worst ever
Had some bad ones. THIS THE WORST.
1. Took an age to get service history from them to sell car - 3 weeks and endless calls mails
2. Selling car - failed / they put wrong mileage history so HPI check came back wrong - could not sell PX car
3. Endless calls - not interested no replies in the end I sorted HPI mileage problem - they didn't know what to do - couldn't sell car v1 failed
3. At selling - it brought up a car recall I had no knowledge of - booked in for recall - promised email confirming recall done and clear - - many emails and calls but nothing - second sale if car failed - no confirmation so 2nd car sale failed
3. Complained via all mails phones ( 55 min on hold) nothing
4. Now have car for sale tomorrow but sale not going to happen because of no confirmation of recall solved
5. Now can't sell car due to total incompetence of Mercedes dealer AVOID THIS DEALER”
“Mercedes-Benz of Stockport rinsed me out of £700 worth of repairs over a single fault that took over 6 visits to fix. Absolutely TERRIBLE service. They try to make it sound like they're doing you a favor with their 'free inspection' (yeah I should think so after 6 visits) but the staff are arrogant, rude and unless they're selling you a car, they won't put the effort in. It's abundantly clear they don't care about customers. I encourage all people to avoid this "showroom" as it's run by cowboys. If I were Daimler AG, I'd be VERY concerned.”
“Me and my wife visited the Mercedes Stockport branch after seeing a vehicle on Auto Trader that was listed as mercedes Manchester and after going there then being told it was at Stockport. We entered the building and met one of the managers who informed us he would get a sales advisor (customer experience partner). After a short period he returned saying he couldnt find one and would assist us himself. He sourced the car we were looking for and whilst there persuaded me to buy one for myself aswell. At this point we were very impressed and he then passed us to his customer experience partner to do the paperwork. We completed the paperwork and the finance application, we booked the collection of the vehicle for a week after the point of sale with the vehicles being fully valeted having a full tank of fuel and were given a time of 10am to collect the vehicles. When i got home i changed my mind about my vehicle and when i rang to cancel Abdul then said don`t change my mind as he can offer a better deal, i then said i was definitely cancelling mine but we would still buy my wifes car, at this point i was a bit upset that they couldn`t offer the better deal originally.... this was then followed by another call the day after again trying to regain the sale they had lost. I didnt change my mind.. on the day of collection we arrived at 9.50 am some 10 minutes early , we were held in reception for Abdul for 15 minutes or so.. no issues he was busy and came to us as soon as he could. he did this and then referred us to another colleague who looked after the handover of vehicles, we were then taken downstairs and told the vehicle needed to be washed and then we could have it, why wasn`t this done in the week prior as arranged? anyway we then went for the big reveal as they removed the sheet (all very showbiz) we seen the car noticed the fuel gauge showing it hadn`t been filled as arranged to then be told they would take it to be topped up (great another delay)... the car disappeared and then returned full f fuel as arranged Great we thought - home time, OH NO we then had to wait for the finance to go through - even though we had completed all documentation the week previous,
it was now nearly 12 o clock and the staff knew we were getting restless, the original manager came out , apologised and offered a free service (tbc by email) by way of an apology, we explained we had to be at another appointment at 1 o clock and collecting a car didnt think we would still be there at 12! Eventually at 12:20 the car was released to us and because we didnt have time to have the controls etc explained we took it and went. Later that day when we were home we went through the controls etc and figured them all out as they werent difficult however this should have been done at the garage. Anyway some 5 weeks alter and after several emails asking for confirmation of the service via email as promised and threats of reporting them to trading standards i havent even had a response. The Car is good and we are happy with it but i would never use this franchise ever again to purchase a car after such poor customer service.”
