Lucie Annabel Reviews

Name: Lucie Annabel
Address: 28 Oakesway, Hartlepool, County Durham
Rating: 4.72

4.7 Rating 669 Reviews

93 %

of reviewers recommend Lucie Annabel

4.7

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

08081753091

Email:

mike.parker@hendersondesign.group

Location:

28 Oakesway,
Hartlepool
County Durham
TS24 0RH

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Lucie Annabel 5 star review on 15th May 2025

Beverley Waine

Lucie Annabel 5 star review on 18th June 2024

Angie Lawrence

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some wallpaper, hung said wallpaper, realised was a bit short so ordered more, unaware that the batch numbers were a MAJOR deal, the colour difference was ridiculous. Phoned up to see if if they could send me one of the previous batch versions, but they don't keep record of what they send you, and was basically told, tough nothing they can do. Well you can, dial in in your quality control so less variances!! Now I have a wall that's incomplete, no way of matching colours, going to have a rip it all down, and start again. Only way you can ever be safe in ordering this wallpaper is over order and that's a bit convenient for you guys at £60 a roll that you cant make the same colour.”

Lucie Annabel 1 star review on 3rd December 2025

Helpful Report

Posted 1 month ago

“I wanted to order some Lucie Annabel wallpaper today, I was disappointed to see that the price per roll had risen by £20 in one week, still love the paper but will have to rethink my design.”

Helpful Report

Posted 1 year ago

“The wallpaper that we purchased was I believe £59 per roll and my Decorator has said in 45 years he has never had to Hang such an “atrocious wallpaper”. The paper was like Christmas wrapping paper was marking as they were putting it up when they tried to wipe the paper to get the air bubbles out the colour came off the paper and this was being fitted onto a wall that had already been cross lined. it took three times as long to hang the paper and in the end he actually was using a soft cloth to try and prevent it from ripping and the colour coming from it his words were he wouldn’t even use this in the toilet! So disappointed the finish is very poor The only saving Grace was that we had such a good Decorator who was able to get any result with it at all so very disappointed .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. Samples are always offer for quality, shade and design impression to which I can see you took full advantage of prior to the full roll purchase to ensure this was as expected. If you have any details on the specific adhesive used or application that may point to the issue at hand, if you can provide anymore detail/images to us via email, we are always happy to assist further. I hope the finished result still looks great on the wall. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Lovely design but the decorator said it was one of the worst papers he’s ever hung - thin, poor quality, narrow and huge pattern repeat on the squirrel pattern. It was so bad he asked me to consider changing papers, and this is an highly experienced decorator. He was shocked when I told him it was £70 a roll. The finish varied between rolls and sample (one shiny one matt) Do not recommend.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review and for leaving this feedback! I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. We are always striving to improve on the manufacturing aspect from paper substrate (hence change of shiny to matt) to print quality and will feedback your concerns to our team. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Don't usually spend as much as £58 a roll on wallpaper but loved the pattern so bought for our new lounge. Wallpaper shrank noticeably once dry showing white walls in the gap. Ordered a third roll as was short and once hung realized the colour match was completely different. Looks like they had run out of ink. The difference is noticeable even in a lamp lit room. Soo disappointed”

Helpful Report

Posted 1 year ago

“Poor quality product. There was a faint but noticeable yellow stripe down one side of every roll. Customer services were very poor in their response, even to the point of suggesting it was my fault. The wallpaper is beautiful when printed correctly but they clearly don't have robust quality control checks and do not value customers. Finally got replacements but now, rather than decorating empty rooms, I'm having to work around furniture and new carpets.”

Helpful Report

Posted 1 year ago

“We ordered a sample to try for our baby’s room on January 6th and still have yet to receive the sample to see if it will work. It makes question the time it would take for a whole roll to be received if we decide we like it.”

Helpful Report

Posted 1 year ago

“The wallpaper supplied was hung by a very longstanding decorator. Who we have had for 20 years, he is meticulous. The result is terrible due to dark smudging along all the joins which Annabel blames on the decorator (no instructions for special treatment on the labelling) We now face the cost of redecorating, I am seeking professional advice.”

Helpful Report

Posted 2 years ago

“Sent my return on 28 September and still not been processed. Wallpaper still in packaging, hadn’t been opened. Shocking service, over a month and still no refund or response.”

Helpful Report

Posted 2 years ago

“I ordered a sample of wallpaper and was very keen to do my hallway with this paper. However, I never received the sample. I emailed Lucie Annabel after a couple of weeks to check it had been dispatched and inform them I had never received it. But never got a response of the sample.”

Helpful Report

Posted 2 years ago

“Wallpaper was marked with red ink on a white background. Tried to speak to customer services but have not had a reply.”

Helpful Report

Posted 2 years ago

Thank you for taking time to leave a review! I am very sorry to hear you had trouble with your product, our team replied back requesting further details and offering to compensate for the damaged roll but sadly did not hear back from you. Please could you reach back out and we can get this resolved for you right away. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I have not yet received the order.”

Helpful Report

Posted 2 years ago

“website poor, as a returning customer, i ran out xof paper, there is no where to put the name of paper or code to make sure rhey match with previous batch numbers, 2nd lot of paper appears now its on the wall to be faulty, plus very disappointed as there a strip thats to be removed both at the start and finish of roll, there is a vast difference in colour match with our 3 purchases”

Helpful Report

Posted 2 years ago

“Paid for samples. No samples arrived and money has been taken out of my account. I have messaged the email contact online and posted on a FB advert and no one has been in contact. Very disappointed.”

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Posted 2 years ago

“Unfortunately I am still waiting on my sample in the post.”

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Posted 2 years ago

“I never recd my sample unfortunatly”

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Posted 2 years ago

“I ordered several samples so I could place to see what they would look.like. They were all in one envelope so squashed in and to top that delivery person forced half way in my letter box. I phoned and spoke to someone re re placement or refund was told thats how they always send out. Perhaps if a lot is ordered a tube would be better as really creased samples do not look good. The lady said email us if you want but no refund possible.”

Helpful Report

Posted 2 years ago

“Never received item. Please can this be refunded.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081753091, we are here to help Monday to Sunday 10am to 6pm or alternatively, you can send us an email detailing the issues you have experienced to hello@lucieannabel.com. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I recieved dreadful customer service from two members of your staff - Thomas and Sarah-Jane (unfortunately neither provide surnames on their email signatures). My order was delivered to the wrong address on Saturday 11 March and it has taken almost a month to resolve this despite getting in touch immediately with Lucie Annabel to say that the image DPD shared of the door that my order was delivered to was not our door. Thomas “investigated” and got in touch with DPD and came back to me with the following: “Hey Zara, Thank you for your continued patience whilst this matter was investigated. The courier has come back rejecting the claim, advising delivery has been validated to the correct address following checks with the driver, I am very sorry about this. (See below) Our depot has concluded this investigation stating that our driver has followed the leave in a safe place delivery process and delivered this parcel correctly. You have not provided the complete address but our driver has confirmed delivery to your receiver's parcel at the given address following review with the property name being provided. The GPS places our driver at an incorrect location but on the same street due to delivery device issue, however, options like delivery to neighbour and leave in a safe place are enabled on your customer's preferences, in which if the customer is not available at home to accept the parcel. Upon review of the street no other property names end in iria so the plaque besides the door heavily suggests this is to their address Wistiria Cottage further validating this. The investigation is now closed. After investigation it has been determined this was accurately delivered to the property following your leave safe preferences you have through the DPD app or on your address from prior deliveries so no further action can be taken at this stage. I am very sorry if this was not as to be the outcome expected and for any trouble caused. If you have any further questions, please let me know.” We then called to speak directly to Lucie Annabel and Sarah-Jane picked up the issue, however, all she shared was that my order had indeed been delivered to the wrong address but then ignored subsequent emails. We rang again and finally spoke to Nick (no surname) who eventually resolved this. I’m not sure if this is a lack of training, time etc but I have never experienced such appalling service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave this review Zara. Firstly my sincerest apologies for how the situation has unfolded surrounding your purchase. When confronted with the delivery issue and investigated, the courier had provided an image showing a door where the parcel was left with the same name "Wisteria Cottage" from which they determined this was accurately delivered. After further review of GPS and the surrounding area it was found that an identically named property was on another street within a reasonable proximity of this, supported by checks on google maps and comparison of the doors/street view, it was reasonable to assume the courier had made a mistake on this occasion and our initial response was not accurate. Once this matter was made clear to us, we have issued a replacement as a matter of urgency so that you can get the paper to complete your decorating project. I appreciate your feedback to the matter and whilst our team assumed they were advising correctly from the courier's updates, I am pleased this was uncovered so we could get replacements sent. Kindest regards, Thomas Customer Service Team Leader

Posted 2 years ago

“I HAVENT RECEIVED THE GOODS YET”

Helpful Report

Posted 2 years ago

Lucie Annabel is rated 4.7 based on 669 reviews