Lucie Annabel Reviews

Name: Lucie Annabel
Address: 28 Oakesway, Hartlepool, County Durham
Rating: 4.72

4.7 Rating 669 Reviews

93 %

of reviewers recommend Lucie Annabel

4.7

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

08081753091

Email:

mike.parker@hendersondesign.group

Location:

28 Oakesway,
Hartlepool
County Durham
TS24 0RH

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Lucie Annabel 5 star review on 15th May 2025

Beverley Waine

Lucie Annabel 5 star review on 18th June 2024

Angie Lawrence

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the patterns and colours and the samples are excellent. Unfortunately as you don’t offer trade accounts it’s not a viable option. X”

Helpful Report

Posted 1 year ago

Thank you so much for your review! Glad to hear you love the designs first and foremost. Whilst trade accounts are not something we offer at the moment, we are always open to consideration for this in the future, once we have something in place to facilitate this. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“The wallpaper I chose required expert handling and we had to ignore the instructions provided. The colour bled terribly if a slightly damp soft sponge or brush was put anywhere near it. The design is fab, it is up and looks good, but if you look closely you can see the joins and there is slight colour loss. So allow double time to hang, be ultra ultra careful and wear dry white cotton gloves.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review and for leaving this feedback! I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. We are always striving to improve on the manufacturing aspect from paper substrate to print quality and will feedback your concerns to our team. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“I loved the paper and decided I could just afford to buy it. Unfortunately, it had gone up in the day in-between my last looking and buying and because of the amount I needed I had to abandon it. Very sad.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review and for the feedback. I am very sorry to hear this and appreciate your interest in our design! We aim to keep our costs down as much as possible but with increased supplier and production costs, we sadly had to make this adjustment, I hope an offers on our social pages/newsletter may bring this down for you to be within affordability once again. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“The paper was a lovely, unique design, but the decorator said it is too thin and flimsy - I have since been on site and it is the flimsiest wallpaper I have ever come across.”

Helpful Report

Posted 1 year ago

“Good engage and communication during the order / delivery process. Wallpaper was nice in terms of design but overall quality not as good as others.”

Helpful Report

Posted 2 years ago

“Having hung 100’s of papers ranging in pricing from 99p -2k a roll I was rather disappointed.. Hanging instructions were very limited and obviously aimed at the diy sector. The joints swelled and shrank more than any other pasted the wall papers I’ve used before. Guidance on substrate requirements eg. Lining paper vs primers etc would be very helpful. Left too much to chance for such an unpredictable wet time.. the patterns and colour ways are fantastic. Unfortunately I used this on my own property but very fortunate not to have used on a clients…”

Helpful Report

Posted 2 years ago

“Beautiful paper! Really good to put on too but it’s shorter in width than standard wallpaper and only did 5 half drops.”

Helpful Report

Posted 2 years ago

“I received the sample as requested but have decided not to order the wallpaper .”

Helpful Report

Posted 2 years ago

Thank you so much for your review! I am very sorry to hear the design was not too your liking and appreciate the feedback never the less. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Loved the wallpaper but only one of the two samples received. Chard on email & no reply. Therefore didn’t order full rolls”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. After our recent phone call, I am very sorry once again the sample was missing from your order and that it was now too late to get replaced for your decorating plans. It has been refunded now so you are not out of pocket and this will clear back shortly into your bank account. Kindest regards, Thomas Lucie Annabel

Posted 2 years ago

“I am so disappointed that the wallpaper I want is out of stock. Is there any idea when the Highland Stag in mineral blue and grey might be available again?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. Sadly our Highland Stag design in this particular colorway was discontinued and is no longer stocked. We have a wide range of other colors stocked and I hope you can find one that fits just as well for your space. Kindest regards, Thomas Lucie Annabel

Posted 2 years ago

“Acceptable no damage which is very common and becomes frustrating. pre-paid delivery should be scrutinized 2 ensure quality!”

Helpful Report

Posted 2 years ago

“I loved the fine details on the print, but the ‘white backing’ on the silver on white paper I chose, has actually got small grey dashes, so is not as white as this could appear if it was white as described.”

Helpful Report

Posted 2 years ago

“Only ordered samples they took a week to arrive”

Helpful Report

Posted 2 years ago

“Lovely wallpaper,but pricey-I just wish there were discounts sometimes available etc.”

Helpful Report

Posted 2 years ago

“Sadly the quality of the wallpaper was disappointing”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. If you can provide us any details/images to review the issue, please email hello@lucieannabel.com. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Wallpaper is of excellent quality. I would request that a delivery time be available at point of sale”

Helpful Report

Posted 2 years ago

“I really like the styles and patterns but paid £6 for two samples - when they came the colours look different to the website and the quality feels really thin. Won’t be purchasing the full rolls, which is super sad as the patterns are so pretty :(”

Helpful Report

Posted 2 years ago

Lucie Annabel is rated 4.7 based on 669 reviews