Lucie Annabel Reviews

Name: Lucie Annabel
Address: 28 Oakesway, Hartlepool, County Durham
Rating: 4.72

4.7 Rating 669 Reviews

93 %

of reviewers recommend Lucie Annabel

4.7

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

08081753091

Email:

mike.parker@hendersondesign.group

Location:

28 Oakesway,
Hartlepool
County Durham
TS24 0RH

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Lucie Annabel 5 star review on 15th May 2025

Beverley Waine

Lucie Annabel 5 star review on 18th June 2024

Angie Lawrence

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two stars are for the beautiful pattern - petite peonies. I wish, however, I had listened to the first decorator I approached who said the sample was of poor quality. I ignored the advice and another experienced decorator took on the job. I ordered eleven rolls (£825.00 +postage) for my hall, stairs and landing. I rang to ask about your own brand paste which you had previously said should be used, to be told it was not in stock but to use any good quality paste. So the job was done but two problems occurred- the Solvite paste stuck to the pattern of the paper and wouldn’t wipe off, so looks a mess. Also, the last roll taken out of the lovely box had a darker shade of cream background to the other ten! My stairs go up the middle of the house and, on descent, the wall in front has two different shades of cream. I will have to start again after a time of reflection but am so disappointed that, although you have the very finest of designs, the quality lets them down - especially being of British manufacture, which I always support.”

Helpful Report

Posted 11 months ago

“Je suis déçue de la qualité du papier. L’épaisseur est très mince et difficile à travailler. Il n’y a aucune texture tel que décrite sur la description.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. We always offer samples primarily for purpose of first hand impression before deciding on the full rolls, sorry this was not taken advantage of to see this was not right for you. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“The color wiped off the paper far to easily when wiping excess paste off and the pattern ran out on the paper”

Helpful Report

Posted 1 year ago

“Purchased 3x rolls and one of the rolls was defected. I had to pay a decorator to splice it to fix it.”

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Posted 1 year ago

“Thé wallapaper is wonderful ! Just disapointed by taxes as i am in France ! 68€ it’s huge for 3 toolls. It should appear before payment.”

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Posted 1 year ago

“My very experienced painter and decorator said this paper was one of the worst he has ever hung. It tore easily and the white backing showed up in the joins which could easily be seen given that the paper was navy. The rolls came with the logo heading which needed to be cut and made up around 5cm of the reported length of the rolls! We had to use a crayon to try and hide the white joins. Only positive was it arrived quite quickly. For such an expensive roll I would have expected better quality. My downstairs loo is ruined.”

Helpful Report

Posted 1 year ago

“Ordered samples to feel the texture and thickness of the wallpaper, all the samples came on the same paper (although separate sheets) Wasn't sure if the wallaper was that actual paper or not with them all being the same? If so then In my opinion it was a complete waste of money in paying for samples, obviously I can see the print on the Internet.”

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Posted 2 years ago

Thank you for taking the time to leave a review Kay! Our samples are provided/printed on the same paper substrate as that of our full roll designs. They allow for quality impression from this as well as the shade and design, apologies if this was unclear. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“The speed of shipment was fantastic. The issue we faced was with installation. We watched several videos and followed recommendations, but the paper itself did not cut cleanly. Also, we observed the design rubs off easily if touched. Unfortunately, this paper is aesthetically nailing it but functionally failing. We installed it on our nursery's crib wall for a boy so taking this as my first mom fail.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review and for the feedback on quality. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Wallpaper paste due to be delivered days ago never happened and nothing received since with no explanation. Check???? Harry Doyle NOTE....PASTE HAS NOT YET BEEN DELIVERED!@@!!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am very sorry for any trouble this may have caused, following dispatch on the 19th, I can see delivery took slightly longer than expected but arrived at the delivery address on the 25th. I hope all was fine with the wallpaper and you managed to get this hung with the adhesive that followed. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Wallpapers all were slightly different shades. Noticeably different when on the wall”

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Posted 2 years ago

“no value for money, rolls are small, i did my daughters box room and had to get 3 rolls which cost me a total of £132 and paid a decorator to put on.”

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Posted 2 years ago

“I never received the wallpaper sample I ordered.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081753091, we are here to help Monday to Sunday 10am to 6pm or alternatively, you can send us an email detailing the issues you have experienced to hello@lucieannabel.com. Kind regards, Thomas Customer Service Team

Posted 2 years ago

Lucie Annabel is rated 4.7 based on 669 reviews