Lullabuy.co.uk Reviews

Name: Lullabuy.co.uk
Address: 38 Norton Road Wembley Middlesex , ,, London
Rating: 4.82

4.8 Rating 95 Reviews

96 %

of reviewers recommend Lullabuy.co.uk

Company Reviews

Questions

Visit Website

Email:

customerservices@lullabuy.co.uk

Location:

38 Norton Road Wembley Middlesex , ,
London
HA0 4RF

Write Your review

Tell us how Lullabuy.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lullabuy.co.uk 5 star review on 11th January 2022

Sandra PIMBLOTT

Lullabuy.co.uk 5 star review on 13th November 2020

Roy Oldershaw

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and fast delivery from Lullabuy. My item arrived within 2 days. I brought a Mr Maria Elephant lamp and it came well packed. Will definitely return as a shopper.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us a lovely review and glad you liked the lamp. Take Care, Pranjal

Posted 3 years ago

“The item I originally purchased was then unfortunately out of stock in the selected colour. Communication was excellent, however, and Lullabuy sought to notify us and resolve the issue quickly and favourably for us due to the inconvenience. Delivery was then very quick. We are delighted with it and are overall pleased with the service we received.”

Helpful Report

Posted 3 years ago

Hi Mrs K L, Thank you so much for your kind words! I'm glad we were able to resolve this for you and hope this wasn't too much of an inconvience. We are working to make sure our website is displaying stock quantity accuratly. Take care, Pranjal

Posted 3 years ago

“Beautiful brands and fast delivery. Will definitely use again and recommend to friends. Thanks Lullabuy!”

Helpful Report

Posted 3 years ago

Thank you very much for your kind words :)

Posted 3 years ago

“I absolutely love our lion trophy head, it was so much better than what I would have expected and such a decent price! I can’t wait to order more.”

Helpful Report

Posted 3 years ago

Great to hear you liked your purchase..I'm sure 'Cesar the lion' loved his new home :)

Posted 3 years ago

“Great service and lovely products”

Helpful Report

Posted 3 years ago

Thank you so much!

Posted 3 years ago

“Great service and selection of toys. Looked everywhere to source the polar bear and found it on the Lullaby site.”

Helpful Report

Posted 3 years ago

That's really lovely to hear..Thank you!

Posted 3 years ago

“Really love this muslin, so does my baby, so eye catching. Thanks x”

Helpful Report

Posted 3 years ago

That's wonderful to hear Kate. Thank you for purchasing from us, means a lot :)

Posted 3 years ago

“Great customer service. Product arrived next day!”

Helpful Report

Posted 3 years ago

Brilliant! Glad we were able to meet your expectations and hope to see you again soon :)

Posted 3 years ago

“Good product fast delivery”

Helpful Report

Posted 2 years ago

Thank you for your review - It's much appreciated :)

Posted 2 years ago

“Lovely kids toys”

Helpful Report

Posted 3 years ago

Thanks for the feedback :)

Posted 3 years ago

“Good quality & you pay for what you get. After sales service that I experienced was good to when I had a problem.”

Helpful Report

Posted 3 years ago

Hi Justin. Glad to hear we were able to help you with the problem. Thanks again for taking the time to review us.

Posted 3 years ago

“Annoyed that the return policy is only 14 days (and I didn’t see that this was very clear upon purchase). Quite often you’re buying things in advance of the baby coming or as gifts so 14 days is a really tight turnaround given the situation.”

Helpful Report

Posted 2 years ago

Hi Julia Quinn, I'm sorry to hear you are not fully satisfied with our service :( I've looked in to this and I can see that we had actually offered an alternative with a credit note up to the value, but unfortunately we didn't hear back from you on this. In regards to the returns policy, our website has a dedicated refund & returns page which can be easily accessed from the link in the footer. This link can also be found on every product page. I hope you can give us another try in the near future. Take Care, Pranjal

Posted 2 years ago

“Ordered item for xmas ordered on 10th of december didnt recieve item they shut the office on the 17th of december didnt even reply to email had to do a pay pal dispute for refund AVOID”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience with us Arron. I am disappointed that you feel this strongly against us and to tell other not to shop with us. We are a small family business and negative feedback like this, which doesn't truly reflect our service and reputation is a little unfair. In our defence, firstly I would like to correct that we received NO emails from Arron directly regarding this matter but only from PayPal when a case was opened. As mentioned across our website and on our dedicated delivery page, we had clearly mentioned our closing and opening times for Christmas but also mentioned that any emails or issues will be looked at when we returned. I am confident that if you had looked at our website again we could have avoided this completely. - Your order was posted out the next available working day and full tracking details provided. - PayPal case open by Arron on 30/12/22. - PayPal dispute escalated by Arron on 31/12/22. - PayPal dispute resolved and refunded by us on 09/01/23 (The day we returned back to the office) (Royal Mail were on strike quite often during the December month. With this, all other delivery companies, including Evri had a sudden overload of parcels and their last posting dates for Christmas delivery was brought forward. We always hope that customer orders are delivered on time every time but on occasion problems do occur and we are proficient in helping to resolve this). We value all customer feedback, and will strive to improve our service in the future. Thank you for helping us become a better company.

Posted 11 months ago

“Never received my order.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to share your feedback. I've looked into this and have to disagree with this feedback. We have not had any communication from you regarding this so it is difficult for us to assist you. However, to provide more light on this I have looked at the parcel tracking information and your order was delivered within 4 days and a signature and proof of delivery was taken upon delivery. Inaccurate feedback does damage a small business like ours. We always put customer service at the top of our list and when there is an problem we are always here to help. Many thanks, Team Lullabuy!

Posted 1 year ago

“My item didn’t turn up :(”

Helpful Report

Posted 2 years ago

Hi Joanna, I'm disappointed to see a negative review :( I've looked into this and I can see that we have not received any communication from you regarding this, so there was no way for us to help you find out whats happened to you order. However, I have looked into the delivery and I can see that your order was actually delivery the very next day so I'm surprised by this review. The parcel was accepted by someone at the property and signed for plus a photo image of the parcel and the property with the door opened. Nevertheless, I can only apologies for any inconvenience this has caused you. Take care, Pranjal

Posted 2 years ago

Lullabuy.co.uk is rated 4.8 based on 95 reviews