Name: Lululemon Athletica
Rating: 2.02

“I am incredibly disappointed with Lululemon’s recent, rigid changes to their return policy, and because of this, I will no longer be shopping here. While on vacation in Victoria, BC, I purchased a Polartec full-zip jacket. I was in a hurry and decided to purchase the item without fully trying it on, thinking it could be returned or exchange later in Seattle. The receipt clearly stated a full return policy within 30 days. Being well within that 30-day compliance window, I went to the Seattle store at University Village this September to return it. To my shock, I was told they could no longer process the return because it was a Canada-to-US transaction. The store clerk simply handed me a number for the Guest Education Centre (GEC), but when I called them, they also refused to process the refund or return. What makes this entirely nonsensical is that the Seattle store has the exact identical item sitting on their shelves. They wouldn't even offer a store credit for a future purchase. In the past, Lululemon’s policy was great and accommodating; they used to accept cross-border returns from Victoria without issue. Living in Seattle and visiting British Columbia is incredibly common, and many Pacific Northwest locals do this frequently. Lululemon needs to make this geographical restriction explicitly clear on future receipts rather than misleading customers with a generic "30-day return window" statement. If a company is going to implement such rigid, anti-consumer policies without transparent warnings on the receipt, they don't deserve my business. Buyer beware if you travel!”

Helpful Report

Posted 1 month ago

“I walked into the store and had the most absolute worst experience I have ever had in any Lululemon and maybe any store that I have ever been to. They preach guest experience and customer service and the employees working provided neither. I came in to the Columbia, MO store with my three young children and they didn't even look up from behind the cashier's counter to say hello, how are you or are you looking for anything in particular, nothing. I had some Lululemon clothing with me that I was trying to exchange for the Quality Promise program that I have done multiple times throughout the years with items that did not hold up over time or that ended up breaking down over time. I never dry my Lulu clothes. I always wash on the delicate cycle and take proper care to them according to the tags. I was not only told that I couldn't do this anymore they rudely told me to leave the store. The worst Lululemon experience I have ever had.”

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Posted 1 month ago

“After weeks of confusion and constant back-and-forth with no meaningful outcome, I knew I had to take a different route—and reaching out to the team made all the difference. Right from the start, their approach stood out. They were organized, clear in their communication, and focused on getting results. They carefully reviewed my situation, outlined each step, and kept things moving without delays. 🔹 Efficient Handling 🔹 Clear Communication 🔹 Results-Driven Approach A dependable choice for anyone tired of delays and looking for real progress.”

Lululemon Athletica 1 star review on 10th April 2026

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Posted 6 months ago

“After weeks of confusion and constant back-and-forth with no meaningful outcome, I knew I had to take a different route—and reaching out to the team made all the difference. Right from the start, their approach stood out. They were organized, clear in their communication, and focused on getting results. They carefully reviewed my situation, outlined each step, and kept things moving without delays. 🔹 Efficient Handling 🔹 Clear Communication 🔹 Results-Driven Approach A dependable choice for anyone tired of delays and looking for real progress.”

Helpful Report

Posted 6 months ago

“My experience with the platform had become challenging due to repeated obstacles and limited progress through earlier support channels. When the Barbara Hunt team took over, they approached the issue with genuine attentiveness and professionalism. By carefully reviewing the problem and maintaining clear communication, they were able to resolve everything quickly and efficiently. A strong demonstration of dedicated, client-oriented technical support.”

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Posted 8 months ago

“My experience with the platform had become challenging due to repeated obstacles and limited progress through earlier support channels. When the Barbara Hunt team took over, they approached the issue with genuine attentiveness and professionalism. By carefully reviewing the problem and maintaining clear communication, they were able to resolve everything quickly and efficiently. A strong demonstration of dedicated, client-oriented technical support.”

Helpful Report

Posted 8 months ago

“I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.”

Lululemon Athletica 1 star review on 23rd February 2026

Helpful Report

Posted 8 months ago

“I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.”

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Posted 8 months ago

“Beware! Poor customer service! The fist bag that was ordered was delivered open and empty. The replacement was then delivered with the security anti theft tag on. Calked my local store and nobody cared. This was a holiday gift and you guys aren’t doing anything to make this right. I have to go to my local store to get this tag removed. You guys stink!!!! #lululemoncustomerservicestinks”

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Posted 9 months ago

“Do not buy a Lululemon Gift card! If the card has been compromised by fraudulent use they will not honor the purchase! I purchased a gift card for my niece for Christmas and when she went to use it on the Lululemon website the card had been used...we contacted them several times and they have refused to make good on this purchase! Ver poor policy for a billion dollar company!”

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Posted 9 months ago

“I couldn’t be more satisfied with my experience!the customer service team Donna (on Brentwood)went above and beyond to ensure all my needs were met promptly and professional.thank you for your help and patience ,Have a good one Donna, Keep going!”

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Posted 1 year ago

“I have placed several orders and spent thousands of dollars with lululemon and the experience is getting worse and worse. The deliveries are always delayed beyond first the initial date of delivery. Second they are past the updated delivery date which is usually a week later. Then calling support for them to say there is nothing we can do just really bad service and client experience”

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Posted 1 year ago

“For such a well renowned company. I actually can't get over what they have done. I ordered shorts online and they were sent to the wrong COUNTRY which was all their fault. Then, they said they would refund me. Fast forward to today and my account was never refunded. I have proof of the order and because they has changed their system and have no proof on their end anymore. There is 'nothing they can do.'”

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Posted 1 year ago

“The worst customer service and quality is very cheap and cost a lot for no reason. I reached out to them to return it, as the leggings had a defect and they refused to exchange or return the item. Do not buy they cheaply made leggings.”

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Posted 1 year ago

“GARBAGE!!!! NOT WORTH THE MONEY!!!!”

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Posted 1 year ago

“I ordered a product and it was lost. FedEx claimed that your company sent it the lowest economy Fed Ex had to offer.I pay an expensive price for your item and would've expected a better outcome with the shipper. I am in Colorado and it is stuck in the facility and only Lululemon can contact and follow through! I was given another color of a skirt and this ended up to be my third choice. Awful color and disappointing how you handled shipping my item with FedEx. I order through FedEx and this has never happened to me. Your company not willing to investigate this item and it is stuck 10 minutes from me in a warehouse for FedEx. I was supposed to receive a $30 gift card and that has not come yet. I will never use your online service when your shipping is inferior to what happens with other companies, which is a more positive result. Frustrating experience and done with LuluLemon. Claudia”

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Posted 1 year ago

“Inaam help me and my daughters today at the market mall location in Calgary! She was an ANGEL! It was my daughter’s birthday and made us feel like a million dollars!!! She was incredibly helpful and generous in every way. I give her a solid 5/5 for customer service and being a very wicked human! Thank you Inaam!”

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Posted 1 year ago

“I bought three items on the website, and one was canceled later because it was out of stock. The other items did not arrive on time, it was a birthday present for my daughter. The shipping company needs more information about my address, I have already given it 3 times and they still haven't delivered it. What a disappointment, a company that only focuses on profit and not on the customer experience.”

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Posted 1 year ago

“Excellent quality and delivery, everything on time, as needed!”

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Posted 1 year ago

“The quality of their product is terrible. My daughter paid $150 for black dance joggers. These pants could not hold for even 30 days . Tore within 28 days . Unbelievable, we are surprised how dance pants can tear , as most dancers do a lot of floor work. They refused to return or exchange. It’s shocking how we are all still supporting businesses with below average product and exorbitant prices! It’s sad to see big companies get away with this!”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Lululemon Athletica Reviews