Lululemon Athletica Reviews

Name: Lululemon Athletica
Rating: 2.24

2.2 Rating 34 Reviews

29 %

of reviewers recommend Lululemon Athletica

Company Reviews

Questions

Metrics

2.2

Based on 34 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Lululemon Athletica made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lululemon Athletica 5 star review on 26th January 2025

Anna A Block

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed several orders and spent thousands of dollars with lululemon and the experience is getting worse and worse. The deliveries are always delayed beyond first the initial date of delivery. Second they are past the updated delivery date which is usually a week later. Then calling support for them to say there is nothing we can do just really bad service and client experience”

Helpful Report

Posted 1 week ago

“For such a well renowned company. I actually can't get over what they have done. I ordered shorts online and they were sent to the wrong COUNTRY which was all their fault. Then, they said they would refund me. Fast forward to today and my account was never refunded. I have proof of the order and because they has changed their system and have no proof on their end anymore. There is 'nothing they can do.'”

Helpful Report

Posted 3 weeks ago

“The worst customer service and quality is very cheap and cost a lot for no reason. I reached out to them to return it, as the leggings had a defect and they refused to exchange or return the item. Do not buy they cheaply made leggings.”

Helpful Report

Posted 4 weeks ago

“GARBAGE!!!! NOT WORTH THE MONEY!!!!”

Helpful Report

Posted 1 month ago

“I ordered a product and it was lost. FedEx claimed that your company sent it the lowest economy Fed Ex had to offer.I pay an expensive price for your item and would've expected a better outcome with the shipper. I am in Colorado and it is stuck in the facility and only Lululemon can contact and follow through! I was given another color of a skirt and this ended up to be my third choice. Awful color and disappointing how you handled shipping my item with FedEx. I order through FedEx and this has never happened to me. Your company not willing to investigate this item and it is stuck 10 minutes from me in a warehouse for FedEx. I was supposed to receive a $30 gift card and that has not come yet. I will never use your online service when your shipping is inferior to what happens with other companies, which is a more positive result. Frustrating experience and done with LuluLemon. Claudia”

Helpful Report

Posted 1 month ago

“Inaam help me and my daughters today at the market mall location in Calgary! She was an ANGEL! It was my daughter’s birthday and made us feel like a million dollars!!! She was incredibly helpful and generous in every way. I give her a solid 5/5 for customer service and being a very wicked human! Thank you Inaam!”

Helpful Report

Posted 3 months ago

“I bought three items on the website, and one was canceled later because it was out of stock. The other items did not arrive on time, it was a birthday present for my daughter. The shipping company needs more information about my address, I have already given it 3 times and they still haven't delivered it. What a disappointment, a company that only focuses on profit and not on the customer experience.”

Helpful Report

Posted 3 months ago

“Excellent quality and delivery, everything on time, as needed!”

Helpful Report

Posted 3 months ago

“The quality of their product is terrible. My daughter paid $150 for black dance joggers. These pants could not hold for even 30 days . Tore within 28 days . Unbelievable, we are surprised how dance pants can tear , as most dancers do a lot of floor work. They refused to return or exchange. It’s shocking how we are all still supporting businesses with below average product and exorbitant prices! It’s sad to see big companies get away with this!”

Helpful Report

Posted 5 months ago

“Yes, fits perfectly so cute and comfortable love the colors.”

Helpful Report

Posted 6 months ago

“It’s great and looks so cute but I have had my wardrobe restocked with lululemon this year and besides the amazing cuteness the quality is horrible.my pants and skirts are all picked so badly bc of the loose treads”

Helpful Report

Posted 6 months ago

“Daughter received a gift card for Christmas. Due to the cheapness of the cardboard gift cards all the information was stolen prior. It was not obvious until the seal was removed and we found the pin was stratched off. I called Lululemon who said gift card had been used that morning. I filed a claim provideding receipt and giftcard. Lululemon did nothing, they just said giftcards are like cash and they are not responsible. I will never purchase from Lululemon again. As long as Lululemon get there money they don't care even if it is stolen.”

Helpful Report

Posted 6 months ago

“False advertising on 15% discount! Never got it, called, the rep said , it's a glitch in the system.”

Helpful Report

Posted 6 months ago

“Lulu has to have the biggest downfall I’ve seen in a company. I used to only where there clothes and was considered a “sweat collective” member for how often I shopped there. Unfortunately they changed suppliers and the quality is so poor now that I can get through 2 years with their 180 dollar pants tearing at the crotch seam. Their “quality guarantee promise” used to make it so easy to return these defected clothes for a new pair but now they don’t even have that going for them. I was met with ignorance by the staff, question if I wash my ripped pants correctly, and told they wouldn’t take them. If you’re okay with 180 dollar pants that you will get 1.5 years out of, lulu is great. Otherwise I recommend just about anywhere else nowadays.”

Helpful Report

Posted 6 months ago

“Customer Service keeps passing the book for concerns or questions until you’re left with lots of emails and no answers and no one getting back to you. It’s a scam.”

Helpful Report

Posted 6 months ago

“I have been buying from Lululemon via Rakuten (cash rebates shopping portal) and had no issues. Recently, Lululemon promoted membership sign up on their site so I did. The next time I purchased from Rakuten I decided to make the purchase as a member vs. as a guest login. It turns out that Lululemon excludes their members from earning cash back. I wrote to Lululemon on how is this fair (note Athleta members or guest log-ins earn cash back with no discrimination) and they just simply said sorry. This is a horrible and deceiving experience to know that members get less benefits than guests when purchasing from Lululemon and their nonchalance is just icing on the cake.”

Helpful Report

Posted 7 months ago

“Extremely bad experience with Lululemon. I ordered 2 jackets and they shipped one. when i called they wanted me to wait till their investigation. Why do i have to wait if they making mistake. Strong customer support. they have people in customer service who can not make any low level decision and keep put me on hold for every single question i asked. over all i lost my money, Be care full of you guys order online.”

Helpful Report

Posted 7 months ago

“Lululemon has very welcoming staff, they are always kind and always check on you to see how your shopping experience is. There are always various color and product options in store have a good system that checks to see what products are in stock. Lululemon provides a welcoming shopping experience with great product options”

Helpful Report

Posted 7 months ago

“Worst customer service ever of any store if you purchase an online product like pants that are not the correct size. I contacted lululemon the same day they arrived. Then I went to return them The person told me that i had to keep these two expensive pants because my young son took the tags off when trying them on. They don’t understand anything about sensory stuff. Bottom line it seems that I am STUCK w 300 dollars worth of pants that do not fit my kid. Sad sad sad sad.”

Helpful Report

Posted 8 months ago

“Absolutely terrible customer service. Cancelled an order with no reason… keep your stock updated properly and don’t wait two weeks to cancel orders of items you don’t have don’t let those orders be made in the first place”

Helpful Report

Posted 8 months ago

Lululemon Athletica is rated 2.2 based on 34 reviews