Lululemon Athletica Reviews

Name: Lululemon Athletica
Rating: 2.12

2.1 Rating 41 Reviews

27 %

of reviewers recommend Lululemon Athletica

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2.1

Based on 41 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Lululemon Athletica 1 star review on 23rd February 2026

Maisie Lilith

Lululemon Athletica 5 star review on 26th January 2025

Anna A Block

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with the platform had become challenging due to repeated obstacles and limited progress through earlier support channels. When the Barbara Hunt team took over, they approached the issue with genuine attentiveness and professionalism. By carefully reviewing the problem and maintaining clear communication, they were able to resolve everything quickly and efficiently. A strong demonstration of dedicated, client-oriented technical support.”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.”

Helpful Report

Posted 1 month ago

“I’m sincerely grateful for their support, as it made the withdrawal process easy and prompt.”

Helpful Report

Posted 1 month ago

“Beware! Poor customer service! The fist bag that was ordered was delivered open and empty. The replacement was then delivered with the security anti theft tag on. Calked my local store and nobody cared. This was a holiday gift and you guys aren’t doing anything to make this right. I have to go to my local store to get this tag removed. You guys stink!!!! #lululemoncustomerservicestinks”

Helpful Report

Posted 2 months ago

“Do not buy a Lululemon Gift card! If the card has been compromised by fraudulent use they will not honor the purchase! I purchased a gift card for my niece for Christmas and when she went to use it on the Lululemon website the card had been used...we contacted them several times and they have refused to make good on this purchase! Ver poor policy for a billion dollar company!”

Helpful Report

Posted 2 months ago

“I have placed several orders and spent thousands of dollars with lululemon and the experience is getting worse and worse. The deliveries are always delayed beyond first the initial date of delivery. Second they are past the updated delivery date which is usually a week later. Then calling support for them to say there is nothing we can do just really bad service and client experience”

Helpful Report

Posted 8 months ago

“For such a well renowned company. I actually can't get over what they have done. I ordered shorts online and they were sent to the wrong COUNTRY which was all their fault. Then, they said they would refund me. Fast forward to today and my account was never refunded. I have proof of the order and because they has changed their system and have no proof on their end anymore. There is 'nothing they can do.'”

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Posted 8 months ago

“The worst customer service and quality is very cheap and cost a lot for no reason. I reached out to them to return it, as the leggings had a defect and they refused to exchange or return the item. Do not buy they cheaply made leggings.”

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Posted 8 months ago

“GARBAGE!!!! NOT WORTH THE MONEY!!!!”

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Posted 9 months ago

“I ordered a product and it was lost. FedEx claimed that your company sent it the lowest economy Fed Ex had to offer.I pay an expensive price for your item and would've expected a better outcome with the shipper. I am in Colorado and it is stuck in the facility and only Lululemon can contact and follow through! I was given another color of a skirt and this ended up to be my third choice. Awful color and disappointing how you handled shipping my item with FedEx. I order through FedEx and this has never happened to me. Your company not willing to investigate this item and it is stuck 10 minutes from me in a warehouse for FedEx. I was supposed to receive a $30 gift card and that has not come yet. I will never use your online service when your shipping is inferior to what happens with other companies, which is a more positive result. Frustrating experience and done with LuluLemon. Claudia”

Helpful Report

Posted 9 months ago

“The quality of their product is terrible. My daughter paid $150 for black dance joggers. These pants could not hold for even 30 days . Tore within 28 days . Unbelievable, we are surprised how dance pants can tear , as most dancers do a lot of floor work. They refused to return or exchange. It’s shocking how we are all still supporting businesses with below average product and exorbitant prices! It’s sad to see big companies get away with this!”

Helpful Report

Posted 1 year ago

“Daughter received a gift card for Christmas. Due to the cheapness of the cardboard gift cards all the information was stolen prior. It was not obvious until the seal was removed and we found the pin was stratched off. I called Lululemon who said gift card had been used that morning. I filed a claim provideding receipt and giftcard. Lululemon did nothing, they just said giftcards are like cash and they are not responsible. I will never purchase from Lululemon again. As long as Lululemon get there money they don't care even if it is stolen.”

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Posted 1 year ago

“False advertising on 15% discount! Never got it, called, the rep said , it's a glitch in the system.”

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Posted 1 year ago

“Lulu has to have the biggest downfall I’ve seen in a company. I used to only where there clothes and was considered a “sweat collective” member for how often I shopped there. Unfortunately they changed suppliers and the quality is so poor now that I can get through 2 years with their 180 dollar pants tearing at the crotch seam. Their “quality guarantee promise” used to make it so easy to return these defected clothes for a new pair but now they don’t even have that going for them. I was met with ignorance by the staff, question if I wash my ripped pants correctly, and told they wouldn’t take them. If you’re okay with 180 dollar pants that you will get 1.5 years out of, lulu is great. Otherwise I recommend just about anywhere else nowadays.”

Helpful Report

Posted 1 year ago

“Customer Service keeps passing the book for concerns or questions until you’re left with lots of emails and no answers and no one getting back to you. It’s a scam.”

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Posted 1 year ago

“I have been buying from Lululemon via Rakuten (cash rebates shopping portal) and had no issues. Recently, Lululemon promoted membership sign up on their site so I did. The next time I purchased from Rakuten I decided to make the purchase as a member vs. as a guest login. It turns out that Lululemon excludes their members from earning cash back. I wrote to Lululemon on how is this fair (note Athleta members or guest log-ins earn cash back with no discrimination) and they just simply said sorry. This is a horrible and deceiving experience to know that members get less benefits than guests when purchasing from Lululemon and their nonchalance is just icing on the cake.”

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Posted 1 year ago

“Extremely bad experience with Lululemon. I ordered 2 jackets and they shipped one. when i called they wanted me to wait till their investigation. Why do i have to wait if they making mistake. Strong customer support. they have people in customer service who can not make any low level decision and keep put me on hold for every single question i asked. over all i lost my money, Be care full of you guys order online.”

Helpful Report

Posted 1 year ago

“Worst customer service ever of any store if you purchase an online product like pants that are not the correct size. I contacted lululemon the same day they arrived. Then I went to return them The person told me that i had to keep these two expensive pants because my young son took the tags off when trying them on. They don’t understand anything about sensory stuff. Bottom line it seems that I am STUCK w 300 dollars worth of pants that do not fit my kid. Sad sad sad sad.”

Helpful Report

Posted 1 year ago

“Absolutely terrible customer service. Cancelled an order with no reason… keep your stock updated properly and don’t wait two weeks to cancel orders of items you don’t have don’t let those orders be made in the first place”

Helpful Report

Posted 1 year ago

Lululemon Athletica is rated 2.1 based on 41 reviews