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Lululemon Athletica Reviews

2.2 Rating 34 Reviews
29 %
of reviewers recommend Lululemon Athletica
2.2
Based on 34 reviews
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Anonymous
Anonymous  // 01/01/2019
I have placed several orders and spent thousands of dollars with lululemon and the experience is getting worse and worse. The deliveries are always delayed beyond first the initial date of delivery. Second they are past the updated delivery date which is usually a week later. Then calling support for them to say there is nothing we can do just really bad service and client experience
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Posted 1 week ago
For such a well renowned company. I actually can't get over what they have done. I ordered shorts online and they were sent to the wrong COUNTRY which was all their fault. Then, they said they would refund me. Fast forward to today and my account was never refunded. I have proof of the order and because they has changed their system and have no proof on their end anymore. There is 'nothing they can do.'
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Posted 3 weeks ago
The worst customer service and quality is very cheap and cost a lot for no reason. I reached out to them to return it, as the leggings had a defect and they refused to exchange or return the item. Do not buy they cheaply made leggings.
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Posted 4 weeks ago
GARBAGE!!!! NOT WORTH THE MONEY!!!!
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Posted 1 month ago
I ordered a product and it was lost. FedEx claimed that your company sent it the lowest economy Fed Ex had to offer.I pay an expensive price for your item and would've expected a better outcome with the shipper. I am in Colorado and it is stuck in the facility and only Lululemon can contact and follow through! I was given another color of a skirt and this ended up to be my third choice. Awful color and disappointing how you handled shipping my item with FedEx. I order through FedEx and this has never happened to me. Your company not willing to investigate this item and it is stuck 10 minutes from me in a warehouse for FedEx. I was supposed to receive a $30 gift card and that has not come yet. I will never use your online service when your shipping is inferior to what happens with other companies, which is a more positive result. Frustrating experience and done with LuluLemon. Claudia
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Posted 1 month ago
The quality of their product is terrible. My daughter paid $150 for black dance joggers. These pants could not hold for even 30 days . Tore within 28 days . Unbelievable, we are surprised how dance pants can tear , as most dancers do a lot of floor work. They refused to return or exchange. It’s shocking how we are all still supporting businesses with below average product and exorbitant prices! It’s sad to see big companies get away with this!
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Posted 5 months ago
Daughter received a gift card for Christmas. Due to the cheapness of the cardboard gift cards all the information was stolen prior. It was not obvious until the seal was removed and we found the pin was stratched off. I called Lululemon who said gift card had been used that morning. I filed a claim provideding receipt and giftcard. Lululemon did nothing, they just said giftcards are like cash and they are not responsible. I will never purchase from Lululemon again. As long as Lululemon get there money they don't care even if it is stolen.
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Posted 6 months ago
False advertising on 15% discount! Never got it, called, the rep said , it's a glitch in the system.
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Posted 6 months ago
Lulu has to have the biggest downfall I’ve seen in a company. I used to only where there clothes and was considered a “sweat collective” member for how often I shopped there. Unfortunately they changed suppliers and the quality is so poor now that I can get through 2 years with their 180 dollar pants tearing at the crotch seam. Their “quality guarantee promise” used to make it so easy to return these defected clothes for a new pair but now they don’t even have that going for them. I was met with ignorance by the staff, question if I wash my ripped pants correctly, and told they wouldn’t take them. If you’re okay with 180 dollar pants that you will get 1.5 years out of, lulu is great. Otherwise I recommend just about anywhere else nowadays.
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Posted 6 months ago
Customer Service keeps passing the book for concerns or questions until you’re left with lots of emails and no answers and no one getting back to you. It’s a scam.
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Posted 6 months ago
I have been buying from Lululemon via Rakuten (cash rebates shopping portal) and had no issues. Recently, Lululemon promoted membership sign up on their site so I did. The next time I purchased from Rakuten I decided to make the purchase as a member vs. as a guest login. It turns out that Lululemon excludes their members from earning cash back. I wrote to Lululemon on how is this fair (note Athleta members or guest log-ins earn cash back with no discrimination) and they just simply said sorry. This is a horrible and deceiving experience to know that members get less benefits than guests when purchasing from Lululemon and their nonchalance is just icing on the cake.
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Posted 7 months ago
Extremely bad experience with Lululemon. I ordered 2 jackets and they shipped one. when i called they wanted me to wait till their investigation. Why do i have to wait if they making mistake. Strong customer support. they have people in customer service who can not make any low level decision and keep put me on hold for every single question i asked. over all i lost my money, Be care full of you guys order online.
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Posted 7 months ago
Worst customer service ever of any store if you purchase an online product like pants that are not the correct size. I contacted lululemon the same day they arrived. Then I went to return them The person told me that i had to keep these two expensive pants because my young son took the tags off when trying them on. They don’t understand anything about sensory stuff. Bottom line it seems that I am STUCK w 300 dollars worth of pants that do not fit my kid. Sad sad sad sad.
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Posted 8 months ago
Absolutely terrible customer service. Cancelled an order with no reason… keep your stock updated properly and don’t wait two weeks to cancel orders of items you don’t have don’t let those orders be made in the first place
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Posted 8 months ago
The most incompetent service I have ever received. I ordered a gift card for a birthday present. After 3 weeks of not receiving it (and the birthday already passing), I contacted Lululemon. After spending a ridiculous amount of time with 8 reps and explaining the situation, every single rep offered to drain the gift card and transfer it to a digital card. I continuously explained that doesn’t address the issue (needed a physical card, hence that’s why I purchased it) to be given as a birthday present and since the gift cards are non-refundable and the birthday had already passed due to the lack of shipping, the card was useless. One of the reps apparently drained the card after telling them not to and that it didn’t address the issue. After contacting them again and explaining that now I missed the birthday, I don’t have the gift card I ordered, I’m out tons of time and frustration, and they never sent me the digital card they drained to the rep disconnected because she didn’t have a resolution (Melanie). I have screen shots of all these interactions and can’t get anyone to assist me. I’m without resolution and Lululemon is now without a long time customer. SO disappointed.
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Posted 8 months ago
CHADSTONE store in Australia has horrible customer service with suspected discrimination and racism. A middle aged male was rude and threatens Asian customers to purchase products or else he will not allow the customers to try them on! Management team, do something
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Posted 11 months ago
The customer service is horrible and the clothing is no longer worth the price. If you need to return something, it is highly unlikely that their system will work i.e. you can’t even get a QR code! They say they’ve sent it but it doesn’t show up so it’s impossible to take it back to the carrier and show the QR code and have them print you a label when lululemon can’t even make the QR code visible. In addition, their return labels will not print out if you have to resort to printing! In other words, if you need to return something, you are left high and dry. Lululemon is simply broken in every way from product quality to customer service!
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Posted 1 year ago
Overpriced activewear and very poor customer support. They unexpectedly Cancelled items in my order while showing as delivered under my account. It takes forever to identify the phone no to contact Lululemon and once I found it, it took forever for someone to answer. Once I was on a call with an agent, half way through the call it just got disconnected so I had to spend another 30mins to get on a call with someone. Disappointing - you would think you pay for premium services but that tells me a lot about the quality standards for it.
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Posted 1 year ago
I placed an order and when the order came in one of the items had a security tag on it so I immediately contacted customer service via chat I ask them to send out a replacement item immediately and send me a return label and I would return the item. It took about 30 minutes via chat. They sent a return label and the item was returned. However, I never received a replacement so I contacted them again. It took over an hour via chat to get the issued resolved. I asked to be compensated for the inconvenience of not only one but two mistakes and over 1 half hours trying to resolve an issue they created to begin with. They offered me a $10 gift card. In my opinion the service for the high-priced high-quality athlete wear missed the boat on this issue.
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Posted 1 year ago
I bought a long line yoga bra on line. It is padded and very small so the size chart should say go up a size. I hate padded and it should have said. £58.00 is expensive for something that doesn’t fit. Tried to return it and it’s a real hassle printing off a return label. We are in Covid so I am not in work and most companies enclose a return label. I will have to go to a store to return it and get my money. What is the point of buying on-line?! Avoid this company - really not worth the bother. The sizing is rubbish as is the returning process?! So upset?!
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Posted 4 years ago
Lululemon Athletica is rated 2.2 based on 34 reviews