Lululemon Athletica Reviews

Name: Lululemon Athletica
Rating: 3.00

3.0 Rating 10 Reviews

50 %

of reviewers recommend Lululemon Athletica

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3.0

Based on 10 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced activewear and very poor customer support. They unexpectedly Cancelled items in my order while showing as delivered under my account. It takes forever to identify the phone no to contact Lululemon and once I found it, it took forever for someone to answer. Once I was on a call with an agent, half way through the call it just got disconnected so I had to spend another 30mins to get on a call with someone. Disappointing - you would think you pay for premium services but that tells me a lot about the quality standards for it.”

Helpful Report

Posted 3 months ago

“I placed an order and when the order came in one of the items had a security tag on it so I immediately contacted customer service via chat I ask them to send out a replacement item immediately and send me a return label and I would return the item. It took about 30 minutes via chat. They sent a return label and the item was returned. However, I never received a replacement so I contacted them again. It took over an hour via chat to get the issued resolved. I asked to be compensated for the inconvenience of not only one but two mistakes and over 1 half hours trying to resolve an issue they created to begin with. They offered me a $10 gift card. In my opinion the service for the high-priced high-quality athlete wear missed the boat on this issue.”

Helpful Report

Posted 6 months ago

“I bought a long line yoga bra on line. It is padded and very small so the size chart should say go up a size. I hate padded and it should have said. £58.00 is expensive for something that doesn’t fit. Tried to return it and it’s a real hassle printing off a return label. We are in Covid so I am not in work and most companies enclose a return label. I will have to go to a store to return it and get my money. What is the point of buying on-line?! Avoid this company - really not worth the bother. The sizing is rubbish as is the returning process?! So upset?!”

Helpful Report

Posted 3 years ago

“Placed an order with Lululemon online and did not receive my backpack (new crew black *22L). Text Lululemon and they did not get back to me in a timely matter. Made a couple of phone calls and they stated they will re-ship my order. The following day I received an email to write a review then later that day another email stating it's out of stock. July 26- August 18, 2019, I had to do my own work and no one has gotten back to me except through email. Customer service and the process was the worst I've ever experienced. Lululemon has my text history and email history. I had to take steps in my own hands and this isn't the service I remembered that they used to have. All my workout gear is Lululemon and this was very unsatisfying as a loyal customer. Not sure if I would return again.”

Helpful Report

Posted 4 years ago

Lululemon Athletica is rated 3.0 based on 10 reviews